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Absent Member.
Absent Member.
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PO Crash on Windows 2008

I have 3 Post Offices on GroupWise 8.3 on Windows 2008 sp2. On one of
them the gwpoa.exe service is crashing with this error in the event viewer:

Application Error: Faulting application gwpoa.exe version 8.0.3.23395
time stamp 0x503b98e1 faulting module gwenv1.dll version 8.0.3.23395
time stamp 0x503b9788 exception code 0xc0000005 fault ofset 0x003b4af
process id 0x1214 application start time0x01ce098bc44f7b3.

Event ID 1000


All three post offices were crashing like this, but since I rebuilt the
PO databases (as suggested in another thread), just this one is still
doing it.

I have also switched DEP to be for 'essential Windows programs and
services only' as suggested in another thread.

Any ideas to fix this issue? - Doug
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Knowledge Partner Knowledge Partner
Knowledge Partner

In article <jePSs.3191$vO3.2390@kovat.provo.novell.com>, Doug Ratz wrote:
> I have 3 Post Offices on GroupWise 8.3 on Windows 2008 sp2. On one of
> them the gwpoa.exe service is crashing with this error in the event viewer:
>

Is this on one server or three separate servers?
How often does this happen?
How is memory usage on the server? Low or faulty ram will typically get
discovered by the process that pushes it the most, and a mail server's post
office (of any kind) will push it the most.
Are all the crashes "exception code 0xc0000005 "

depending on what is being triggered, there is a good chance that switching
your busiest users to 'caching mode' from 'on-line mode' would make a
difference. At the very least they could still work with mail while
rebooting.


Andy Konecny
Knowledge Partner (voluntary SysOp)
KonecnyConsulting.ca in Toronto
----------------------------------------------------------------------
Andy's Profile: http://forums.novell.com/member.php?userid=75037


___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
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Absent Member.
Absent Member.

The 3 servers are separate, and since rebuilding each PO only one server
is still having the crash.

The server is a brand new HP with 16 GB of RAM.

The crashes happen anywhere from 1 -6 times per day. Some posts talk
about the crash happening after using Console One, but that doesn't seem
to be a factor, or at least not the only factor here. Sometimes the
crash will happen even without using C1.

Doug

On 13-Feb-13 1:06 PM, Andy Konecny wrote:
> In article<jePSs.3191$vO3.2390@kovat.provo.novell.com>, Doug Ratz wrote:
>> I have 3 Post Offices on GroupWise 8.3 on Windows 2008 sp2. On one of
>> them the gwpoa.exe service is crashing with this error in the event viewer:
>>

> Is this on one server or three separate servers?
> How often does this happen?
> How is memory usage on the server? Low or faulty ram will typically get
> discovered by the process that pushes it the most, and a mail server's post
> office (of any kind) will push it the most.
> Are all the crashes "exception code 0xc0000005 "
>
> depending on what is being triggered, there is a good chance that switching
> your busiest users to 'caching mode' from 'on-line mode' would make a
> difference. At the very least they could still work with mail while
> rebooting.
>
>
> Andy Konecny
> Knowledge Partner (voluntary SysOp)
> KonecnyConsulting.ca in Toronto
> ----------------------------------------------------------------------
> Andy's Profile: http://forums.novell.com/member.php?userid=75037
>
>


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Knowledge Partner Knowledge Partner
Knowledge Partner

In article <PgRSs.3232$vO3.373@kovat.provo.novell.com>, Doug Ratz
wrote:
> The server is a brand new HP with 16 GB of RAM.

16GB installed, but what does Windows see? Make sure it is all actually
being seen. Also look at how it is being utilized, perhaps something
else got on that box and is sucking it all up.
How big is this PostOffice (#users and GB of db files)

> The crashes happen anywhere from 1 -6 times per day.
>

Ouch, getting your crankiest users to caching mode can give you some
partial wins along the way to fixing the root problem.


Andy Konecny
Knowledge Partner (voluntary SysOp)
KonecnyConsulting.ca in Toronto
----------------------------------------------------------------------
Andy's Profile: http://forums.novell.com/member.php?userid=75037


___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
0 Likes
Absent Member.
Absent Member.

We've taken a look at the settings of the 3 post offices side by side.
The problem post office had the Message Handler Threads and
Client/Server Handler Threads much lower than the other two that had no
problem, probably the settings were the default and never needed changing.

So, increasing the threads , 20 for message handler and 50 for
Client/Server Handler, has helped. There haven't been any crashes since
those threads were increased.

Doug

On 13-Feb-13 11:32 AM, Doug Ratz wrote:
> I have 3 Post Offices on GroupWise 8.3 on Windows 2008 sp2. On one of
> them the gwpoa.exe service is crashing with this error in the event viewer:
>
> Application Error: Faulting application gwpoa.exe version 8.0.3.23395
> time stamp 0x503b98e1 faulting module gwenv1.dll version 8.0.3.23395
> time stamp 0x503b9788 exception code 0xc0000005 fault ofset 0x003b4af
> process id 0x1214 application start time0x01ce098bc44f7b3.
>
> Event ID 1000
>
>
> All three post offices were crashing like this, but since I rebuilt the
> PO databases (as suggested in another thread), just this one is still
> doing it.
>
> I have also switched DEP to be for 'essential Windows programs and
> services only' as suggested in another thread.
>
> Any ideas to fix this issue? - Doug


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