GgeorgL Absent Member.
Absent Member.
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Patching of patches...

This patching of patches is definitly an absurdity...

I've just tested "Novell Data Synchronizer Mobility Pack 1.2 Patch File 1"

The readme claims bug-fixes:
721568 - Retracted appointment not getting deleted from device
711827 - Declined/Deleted appointments never get removed from device

But this is not true - sometimes deleted appointments are deleted, sometimes not.........

And now I found a patch to that patch in TID 7009818...

Do they have no test-labs at Novell? Why must we admins do that testing??

:mad:GL
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4 Replies
jmarton2 Absent Member.
Absent Member.

Re: Patching of patches...

GgeorgL wrote:

> Do they have no test-labs at Novell?


Yes, they do, and Novell does a significant amount of QA. Just take a
look at the last two releases. The last one was build 579, the one
before that, build 428. Did they jump build numbers? No. There were
literally 151 builds in between, but none of them passed QA to a point
where they could be released.

The problem you have is that there are just so many variables that it's
impossible to test every single one. Take just iOS as an example.
First, you have two major devices, the iPhone and the iPad. Next, you
have multiple versions of the hardware... two different iPads and quite
a few different iPhones. On top of that, you have a number of
different versions of iOS for each different device.

As if that wasn't bad enough, look at Android. There are so many
devices running so many flavors of Android from Eclair through Ice
Cream Sandwich. And on top of that you have both device manufacturer
customizations (HTC Sense, Motoblur, etc) plus carrier customizations.

Adding to all of this, GroupWise itself presents a variable. There are
multiple service packs and hot patches for GW8 that a customer could be
running. But even more so, there are infinite possibilities for the
data within GW systems. You have different languages, different uses
of GW features, etc.

The end result is that it is literally impossible to test every
combination. Novell is doing its best to test as many combinations as
possible. Lately we're seeing more come out of Novell because
customers are demanding reliability and stability. That's why there
was a patch file 1 update for build 579 rather than waiting for the
next full build which passes all QA. That's also why Novell is writing
TIDs and providing individual updated files on their FTP server rather
than forcing customers to open an SR and try to obtain a patch from a
bug in their bug tracking system via NTS.

It may be frustrating to experience bugs and have to apply patches, and
trust me Novell is completely aware. They are doing everything they
can to make Mobility the product customers are expecting.

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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warper2 Outstanding Contributor.
Outstanding Contributor.

Re: Patching of patches...

Joseph Marton wrote:

> GgeorgL wrote:
>
>> Do they have no test-labs at Novell?

>
> Yes, they do, and Novell does a significant amount of QA. Just take a
> look at the last two releases. The last one was build 579, the one
> before that, build 428. Did they jump build numbers? No. There were
> literally 151 builds in between, but none of them passed QA to a point
> where they could be released.
>
> The problem you have is that there are just so many variables that it's
> impossible to test every single one. Take just iOS as an example.
> First, you have two major devices, the iPhone and the iPad. Next, you
> have multiple versions of the hardware... two different iPads and quite
> a few different iPhones. On top of that, you have a number of
> different versions of iOS for each different device.
>
> As if that wasn't bad enough, look at Android. There are so many
> devices running so many flavors of Android from Eclair through Ice
> Cream Sandwich. And on top of that you have both device manufacturer
> customizations (HTC Sense, Motoblur, etc) plus carrier customizations.
>
> Adding to all of this, GroupWise itself presents a variable. There are
> multiple service packs and hot patches for GW8 that a customer could be
> running. But even more so, there are infinite possibilities for the
> data within GW systems. You have different languages, different uses
> of GW features, etc.
>
> The end result is that it is literally impossible to test every
> combination. Novell is doing its best to test as many combinations as
> possible. Lately we're seeing more come out of Novell because
> customers are demanding reliability and stability. That's why there
> was a patch file 1 update for build 579 rather than waiting for the
> next full build which passes all QA. That's also why Novell is writing
> TIDs and providing individual updated files on their FTP server rather
> than forcing customers to open an SR and try to obtain a patch from a
> bug in their bug tracking system via NTS.
>
> It may be frustrating to experience bugs and have to apply patches, and
> trust me Novell is completely aware. They are doing everything they
> can to make Mobility the product customers are expecting.
>


I have to agree with all that what you said here Joe. Lets face it, Networks
have become more and more complicated over the last 10 years. What we
thought was complicated 10 years ago is now nothing in comparison.

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Anonymous_User Absent Member.
Absent Member.

Re: Patching of patches...

Yep, right on. All on top of Datasync actually being a great product.

On 12/1/2011 7:36 AM, Joseph Marton wrote:
> GgeorgL wrote:
>
>> Do they have no test-labs at Novell?

>
> Yes, they do, and Novell does a significant amount of QA. Just take a
> look at the last two releases. The last one was build 579, the one
> before that, build 428. Did they jump build numbers? No. There were
> literally 151 builds in between, but none of them passed QA to a point
> where they could be released.
>
> The problem you have is that there are just so many variables that it's
> impossible to test every single one. Take just iOS as an example.
> First, you have two major devices, the iPhone and the iPad. Next, you
> have multiple versions of the hardware... two different iPads and quite
> a few different iPhones. On top of that, you have a number of
> different versions of iOS for each different device.
>
> As if that wasn't bad enough, look at Android. There are so many
> devices running so many flavors of Android from Eclair through Ice
> Cream Sandwich. And on top of that you have both device manufacturer
> customizations (HTC Sense, Motoblur, etc) plus carrier customizations.
>
> Adding to all of this, GroupWise itself presents a variable. There are
> multiple service packs and hot patches for GW8 that a customer could be
> running. But even more so, there are infinite possibilities for the
> data within GW systems. You have different languages, different uses
> of GW features, etc.
>
> The end result is that it is literally impossible to test every
> combination. Novell is doing its best to test as many combinations as
> possible. Lately we're seeing more come out of Novell because
> customers are demanding reliability and stability. That's why there
> was a patch file 1 update for build 579 rather than waiting for the
> next full build which passes all QA. That's also why Novell is writing
> TIDs and providing individual updated files on their FTP server rather
> than forcing customers to open an SR and try to obtain a patch from a
> bug in their bug tracking system via NTS.
>
> It may be frustrating to experience bugs and have to apply patches, and
> trust me Novell is completely aware. They are doing everything they
> can to make Mobility the product customers are expecting.
>


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dzanre1 Absent Member.
Absent Member.

Re: Patching of patches...

Rick B wrote:

> I have to agree with all that what you said here Joe. Lets face it, Networks
> have become more and more complicated over the last 10 years. What we thought
> was complicated 10 years ago is now nothing in comparison.


A client and I were bemoaning the fact a couple of days ago that after putting a
particular software on one of their laptops, it was only going to have 26GB free
available! Can you imagine - heehee. Not only have things become more complex,
but we demand so much more from equipment as well!

--
Danita
Novell Knowledge Partner
Upgrading to GroupWise 2012?
http://www.caledonia.net/gw12upg.html
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