Michel_Creppy
New Member.
1223 views

Personal and other customer address books not showing

Hello,

-----------------------------------
GroupWise 2012 SP4
Client is SP4 as well
Windows 8.1 Pro 64-bit
-----------------------------------

Just installed the client on this newly setup Win 8.1 Pro and everything works except that the Address Book only shows the Global Address Book and none of the users' personal or shared address books. It works on other Win7/Win8.1/Win10 Pro workstations.

What am I missing ?


Michel
Labels (2)
0 Likes
2 Replies
Michel_Creppy
New Member.

Re: Personal and other customer address books not showing

Figured it out - Solution for anyone else with the same problem.

In GroupWise 2012, unlike in GroupWise 8, GroupWise 2012 will set everything correctly if no settings are set in the MAIL icon in the Control Panel.

So, to resolve an issue like this (which happens when the client installation did not set up everything correctly in the MAIL icon for whatever reason), do as follows :

a) Open the MAIL icon in the Control Panel.

b) Delete all profiles that are showing.

c) Close the MAIL icon.

d) Open the GroupWise 2012 Client. When the Client sees that there
is not a Novell GroupWise email profile in the
Control Panel, it creates one with all the correct settings.

e) Go into your Address Book and you will find that everything is working.


Hope this helps anyone else.


Michel
Micro Focus Expert
Micro Focus Expert

Re: Personal and other customer address books not showing

Hi Michel,

Thank you so much for giving us the solution to your problem. I was still in the process of trying to figure it out for you 😉

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.