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Absent Member.
Absent Member.
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Print telephone message prints not enough info

Hi,

In comparison with Groupwise 8, the Groupwise 2012 SP2 build 21033 client prints a received telephone message with less information. The information that is left out is rather usefull for the user. It is the information about which action the user should take, where the sender is setting the check boxes. For example: should the receiver call back, will he be called back or is it urgent.

Is this a bug in the Groupwise 2012 client and is it known by Novell? Is this left out on purpose? Does anyone has more information about this?

Thanks in advance.

Regards, Joost Brenters CNV, Netherlands
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Absent Member.
Absent Member.

Re: Print telephone message prints not enough info

Hi,

When I set the standard view to "plain text" the information is printed. But with this setting every email is viewed in plain text. And that just isn't an option for our users. Does anyone has an update on this? Is this a known issue?

Thanks.

Regards, Joost Brenters CNV, Netherlands
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Absent Member.
Absent Member.

Re: Print telephone message prints not enough info

Hi all,

I will answer my own question for everyone else with this problem... I filled in a service request. This is a known bug and will be solved in the next Groupwise client update.

Regards, Joost Brenters CNV, Netherlands
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Micro Focus Expert
Micro Focus Expert

Re: Print telephone message prints not enough info

Hi Joost,

If possible, are you able to provide us with the bug number?

Thanks,
Laura Buckley

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Absent Member.
Absent Member.

Re: Print telephone message prints not enough info

Laura,

Sorry, didn't receive one. And foolish enough, didn't ask... But if you issue a service request you'll get a fast answer 😉

Regards, Joost Brenters CNV, Netherlands
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Micro Focus Expert
Micro Focus Expert

Re: Print telephone message prints not enough info

Hi Joost,

Many thanks for your response. I'll follow up accordingly.

Thanks,
Laura Buckley

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Knowledge Partner
Knowledge Partner

Re: Print telephone message prints not enough info

In article <joob.60lbdz@no-mx.forums.novell.com>, Joob wrote:
> Sorry, didn't receive one. And foolish enough, didn't ask... But if you
> issue a service request you'll get a fast answer 😉
>

The people you deal with directly don't often see the bug numbers, so it
does take a bit of a push to get a hold of it. And then so many of them
aren't visible to just anyone so it is usually not a big issue. Just
that us KPs can see more of them and can provide more feed back from it.

And yes, you will typically get a faster response with an SR as that has
people paid to help you handy, vs the community of volunteers who just
love the product enough to like helping because it does help grow our own
skills in doing so.


Andy Konecny
Knowledge Partner (voluntary SysOp)
KonecnyConsulting.ca in Toronto
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