Big news! The community will be moving to a new platform April 21. Read more.
Big news! The community will be moving to a new platform April 21. Read more.
Captain
Captain
385 views

Problems sending to hotmail account

I am having problems sending to a hotmail account. I have dmarc, etc set up and working and have no problems sending to anywhere else (gmail etc), but when I send to a user on hotmail, I get the following error: 

(550 Cannot process address)

Information about your message:
Subject: Test Message
GroupWise Message Id: 5F1ED9BD.D14:6:31696
Message log tag: 2203118
Number of send attempts: 1

Time of initial send attempt: 07-27-20 14:42:25

Possibly truncated original message follows:
Received: from Domain-MTA by rene.northern-connection.co.uk
with Novell_GroupWise; Mon, 27 Jul 2020 14:42:25 +0100

Anyone have any ideas what is causing this issue. I am not blacklisted, and can ping hotmail from the mail server. 

Also, I can send email to the particular hotmail account from gmail with no issues.

Regards

ChasR.

Labels (1)
0 Likes
5 Replies
Micro Focus Expert
Micro Focus Expert

@ChasR 

What is in your verbose GWIA logs?

Cheers,

Laura

 

Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
Captain
Captain

Hi,

Here is the log from a test message to the problem user on hotmail. Emails are sent  through our  SMG (latest version on linux with all the updates).

15:31:19 E5F5 MSG 2203127 Sender: **PERSONAL INFORMATION REMOVED**
15:31:19 E5F5 MSG 2203127 Converting message to MIME: /media/nss/VOL1/domain/wpgate/gwia/send/xf1ef347.016
15:31:19 E5F5 MSG 2203127 Recipient: **PERSONAL INFORMATION REMOVED**
15:31:19 E5F5 Switching link state to SENDING_ALLOWED.

15:31:19 E5F5 MSG 2203127 Queuing message to daemon: /media/nss/VOL1/domain/wpgate/gwia/send/sf1ef347.016
15:31:19 E5B4 DMN: MSG 2203127 Sending file: /media/nss/VOL1/domain/wpgate/gwia/send/pf1ef347.016
15:31:19 E5B4 DMN: MSG 2203127 Attempting to connect to 10.0.0.151
15:31:19 E5B4 DMN: MSG 2203127 Connected to [10.0.0.151] (10.0.0.151)
15:31:20 E5B4 DMN: MSG 2203127 Send Failure: 550 Cannot process address
15:31:20 E5B4 DMN: MSG 2203127 SMTP session ended: [10.0.0.151] (10.0.0.151)
15:31:29 EF11 MSG 2203127 Analyzing result file: /media/nss/VOL1/domain/wpgate/gwia/result/rf1ef347.016
15:31:29 EF11 MSG 2203127 Command: hotmail.com
15:31:29 EF11 MSG 2203127 Response: 220 northern-connection.co.uk
15:31:29 EF11 MSG 2203127 Command: EHLO rene.northern-connection.co.uk
15:31:29 EF11 MSG 2203127 Response: 250 ok
15:31:29 EF11 MSG 2203127 Command: MAIL FROM:<**PERSONAL INFORMATION REMOVED**>
15:31:29 EF11 MSG 2203127 Response: 250 Sender accepted
15:31:29 EF11 MSG 2203127 Detected error on SMTP command
15:31:29 EF11 MSG 2203127 Command: RCPT TO:<**PERSONAL INFORMATION REMOVED**>
15:31:29 EF11 MSG 2203127 Response: 550 Cannot process address
15:31:29 EF11 MSG 2203127 Command: DATA
15:31:29 EF11 MSG 2203127 Response: 221 Service closing transmission channel
15:31:29 EF11 Building undeliverable message
15:31:29 EF11 MSG 2203127 File: /media/nss/VOL1/domain/wpgate/gwia/wpcsin/4/4f1ef351.i25 Message Id: (5F1EE541.B9E:157:64414) Size: 1.8 Kb
15:32:29 E5B4 DMN: MSG 2203128 Accepted connection: [10.0.0.151] (securemessaging.northern-connection.co.uk)
15:32:29 E5B4 DMN: MSG 2203128 Receiving file: /media/nss/VOL1/domain/wpgate/gwia/receive/d83fe1f5.145
15:32:32 E5B4 DMN: MSG 2203128 SMTP session ended: [10.0.0.151] (securemessaging.northern-connection.co.uk)
15:38:19 EF11 Processing outbound command...
15:38:19 EF11 Restart in progress...
15:38:19 EF11 Shutting down thread: GWHTTP-Listener
15:38:19 E5E4 Exiting GWHTTP-Listener
15:38:19 EF11 Shutting down thread: GWHTTP-Listener
15:38:19 EF11 Shutting down thread: GWHTTP-Handler_2
15:38:19 EF11 Shutting down thread: GWHTTP-Handler_1
15:38:19 EF11 Shutdown of Threads
15:38:19 E5C4 Exiting GWHTTP-Handler_2
15:38:19 E5DC Exiting GWHTTP-Handler_1
15:38:19 EF11 Shutdown of Threads

 

Hope this throws some light on the problem.

Regards

ChasR.

0 Likes
Micro Focus Expert
Micro Focus Expert

Hi  @ChasR 

You'll need to take a look at the SMG logs too.

Cheers,

Laura

 

 

Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
Captain
Captain

Hi,

Here is the relevant log from the smg:

[140166593246976] 2020-07-27 15:31:22 (SMTP)<346> [c->g] RCPT TO:<**PERSONAL INFORMATION REMOVED**>
[140166593246976] 2020-07-27 15:31:22 (SMTP)<346> Validating RCPT address against target hosts
[140166593246976] 2020-07-27 15:31:22 (SMTP)<346> Requesting host connection
[140166593246976] 2020-07-27 15:31:22 (SMTP)<346> Creating new host server connection
[140166593246976] 2020-07-27 15:31:22 (SRVS)<346> Lookup MX record list for hotmail.com
[140166593246976] 2020-07-27 15:31:22 (SRVS)<346> Inspecting MX record results
[140166593246976] 2020-07-27 15:31:22 (SRVS)<346> MX: hotmail-com.olc.protection.outlook.com priority 2
[140166593246976] 2020-07-27 15:31:22 (SRVS)<346> MX lookup located 1 host
[140166593246976] 2020-07-27 15:31:22 (SRVS)<346> Computed SMTP host hotmail-com.olc.protection.outlook.com
[140166593246976] 2020-07-27 15:31:22 (SRVS)<346> Connecting to SMTP host at hotmail-com.olc.protection.outlook.com
[140166593246976] 2020-07-27 15:31:22 (SRVS)<346> Connection established with SMTP host hotmail-com.olc.protection.outlook.com [104.47.48.33] [104.47.48.33] <fd:16>
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 220 CO1NAM05FT006.mail.protection.outlook.com Microsoft ESMTP MAIL Service ready at Mon, 27 Jul 2020 14:31:19 +0000
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [g->s] EHLO rene.northern-connection.co.uk
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 250-CO1NAM05FT006.mail.protection.outlook.com Hello [195.97.237.206]
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 250-SIZE 49283072
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 250-PIPELINING
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 250-DSN
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 250-ENHANCEDSTATUSCODES
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 250-8BITMIME
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 250-BINARYMIME
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 250-CHUNKING
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 250 SMTPUTF8
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [g->s] MAIL FROM:<**PERSONAL INFORMATION REMOVED**> SIZE=1667
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [s->g] 550 5.7.1 Unfortunately, messages from [195.97.237.206] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [CO1NAM05FT006.eop-nam05.prod.protection.outlook.com]
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [g->c] 550 Cannot process address
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [c->g] QUIT
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> [g->c] 221 Service closing transmission channel
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> Processing complete for connection from 10.0.0.250
[140166593246976] 2020-07-27 15:31:23 (SMTP)<346> SMTP client connection finished processing (client count 0)

 

Does it mean my ip address is on the block list by microsoft? If so, any ideas how to undo this ?

Thanks for your pointers with this problem,

 

Regards

ChasR.

0 Likes
Captain
Captain

I have found the appropriate form to request removal of the ip address blacklist from microsoft  hotmail. For anyone in the same position, here is the link:

https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75

Cheers

ChasR.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.