Quick Info not working

[davemrm]

One of my users has lost the Quick Info pop-up that appears when you hover over an email address. I recall, and the documentation agrees, that Quick Info can be enabled or disabled in the Address Book window.

https://www.novell.com/documentation/groupwise18/gw18_guide_userwin/data/contacts_workaddbook.html#contacts_workaddbook_quickinfo

However, I don't see any such option available on any GroupWise 18 client I've checked (a couple of 18.0.2 clients, a stock 18.1 client, and a recent 18.1 FTF client I have for another issue). Quick Info works fine on every other computer I've checked, but I can't find where it can be enabled or disabled.

Thanks for any help.

Dave

[davemrm]

I managed to fix it by uninstalling 18.1, then installed 2014R2, which does have the View->"Disable Quick Info" option in Address Book; I unchecked that, verified Quick Info was working and then upgraded back to 18.1 again where Quick Info still works.

The mystery of course is how Quick Info got disabled in the first place; this user depends on Quick Info daily, but hasn't had access to a client that could have disabled it in well over a year.

[davemrm]

It's worth pointing out though that this is clearly a bug: if the intention was to have Quick Info always enabled, and therefore remove the "Disable Quick Info" option, the code that would enable or disable Quick Info based on the setting needs to be removed as well. You can't have the client obeying an inaccessible setting.

[ketter]

On Wed, 20 Feb 2019 20:46:02 GMT, davemrm
<davemrm@no-mx.forums.microfocus.com> wrote:

>
>It's worth pointing out though that this is clearly a bug: if the
>intention was to have Quick Info always enabled, and therefore remove
>the "Disable Quick Info" option, the code that would enable or disable
>Quick Info based on the setting needs to be removed as well. You can't
>have the client obeying an inaccessible setting.

Thanks for posting your solution. If you are able, you might want to
consider opening an SR to report the bug. Just posting the info here
helps other users but doesn't get the bug info to the people that need
to fix it.

--
Ken
Knowledge Partner

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