Replying to each message

[Shaunm1]

Hello Folks:

a) I configured a rule to respond to each message received from the same sender (Right! this is not the default action)
b) The rule works very well, responding to internal clients as well as, external clients

Question:

Is there any way that I can reconfigure this rule to respond only, to external clients ?

Any ideas

Thanks

[mrosen]

On 22.05.2014 21:46, Shaunm wrote:
>
> Hello Folks:
>
> a) I configured a rule to respond to each message received from the same
> sender (Right! this is not the default action)
> b) The rule works very well, responding to internal clients as well as,
> external clients
>
> Question:
>
> Is there any way that I can reconfigure this rule to respond _only_, to
> external clients ?

Of course. Add a check to the rule for Layout Name equals Internet.

CU,
--
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de

[laurabuckley]

Hi,

Further to what Massimo has suggested...

In the past I used the following criteria: FROM contains *@*

Just do some testing and see which works best for you.

Cheers,

[Shaunm1]

Dear Massimo:

re: Add a check to the rule for Layout Name equals Internet
I am unable to locate the above option - looked under "Define Conditions..." All fileds

thanks

[Shaunm1]

Dear Laura:

I tried "From contains *@* " and other variations - sorry doesn't work

thanks

[bvandenberg1]

Try View Name equals 'Internet'.

[Shaunm1]

Resolved:

Created 2 separate rules
Rule 1 configuration: (Internet Clients)
Items = received
Type = mail
Subject = *
AND From = *@*
Add Action... = reply with text......u know the rest


Rule 2 configuration: (Internal Clients)
Items = received
Type = mail
Add Action... = reply with text......u know the rest

Thanks to all

[laurabuckley]

Hi,

Thank you so much for the feedback. I am glad that you got it to work for you 🙂

Cheers,