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DavudOeden Trusted Contributor.
Trusted Contributor.
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Resync Device without loosing configuration on iPhone

Hello,

we have often a problem that the snyced data on the mobile devices does not match the displayed data in the GroupWise Mailbox. (Every version of GMS & GW & SLES)

A way, to get both in sync again, is to resync the device via the "resync device" button in gms.
But the problem with this button is, every post configuration after a mailbox is configured on our iphones (like calendar color, displayed calendars, standard calendar, standard mail accounts and so on) are resetted too.
So if I do a "resync device" on a users device, I have always go to the user to help him configuring his device like it was before the resync.

Are there any other ways to get a clean resync between device and groupwise without "loosing" the post made configurations ?
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Micro Focus Expert
Micro Focus Expert

Re: Resync Device without loosing configuration on iPhone

Hi,

I do not know of a way to retain device specific settings while doing a resync. Perhaps tell us more about what is not in sync as that is the bigger issue here. Please also tell us exactly the version and build of GMS installed.

Cheers,
Laura Buckley

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DavudOeden Trusted Contributor.
Trusted Contributor.

Re: Resync Device without loosing configuration on iPhone

laurabuckley;2499726 wrote:
Hi,

I do not know of a way to retain device specific settings while doing a resync. Perhaps tell us more about what is not in sync as that is the bigger issue here. Please also tell us exactly the version and build of GMS installed.

Cheers,


Hello,

it happens sometimes that one appointment is missing on the mobile device. Or sometime a appointment exists on the mobile device but not in groupwise.
Exact build of gms is not relevant, we have this since gms exists, so in all version in the last years.

Getting the mobile device in sync with groupwise is only possible to "resync device" or "reinitialize user" like novell describes in his documentation.

"Resynchronizes the mobile device with the Mobility system. Use this option to resolve the following problems:
Synchronization from the Mobility system to a mobile device might occasionally stop, perhaps because abnormal cellular network conditions resulted in dropped synchronization data."


I dont know why this happens. Sometimes it appears once a month with one user, sometimes everything is fine for 2-3 months and then one or two users complains that mobile device is not in sync with groupwise. Mostly only one or two appointments.

But using the "resync device" or "reinitialize user" buttons means, we have to go to the user to help them reconfiguring their devices (checking calendars to sync, making specific calendar to standard, or whatever !).

We have Users who need 100% reliability with their appointments and I cant guarantee this.
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Knowledge Partner
Knowledge Partner

Re: Resync Device without loosing configuration on iPhone

On 14.05.2019 15:34, DavudOeden wrote:
>
> laurabuckley;2499726 Wrote:
>> Hi,
>>
>> I do not know of a way to retain device specific settings while doing a
>> resync. Perhaps tell us more about what is not in sync as that is the
>> bigger issue here. Please also tell us exactly the version and build of
>> GMS installed.
>>
>> Cheers,

>
> Hello,
>
> it happens sometimes that one appointment is missing on the mobile
> device. Or sometime a appointment exists on the mobile device but not in
> groupwise.
> Exact build of gms is not relevant, we have this since gms exists, so in
> all version in the last years.
>
> Getting the mobile device in sync with groupwise is only possible to
> "resync device" or "reinitialize user" like novell describes in his
> documentation.
>
> *-"Resynchronizes the mobile device with the Mobility system. Use this
> option to resolve the following problems:
> Synchronization from the Mobility system to a mobile device might
> occasionally stop, perhaps because abnormal cellular network conditions
> resulted in dropped synchronization data."-*
>
> I dont know why this happens. Sometimes it appears once a month with one
> user, sometimes everything is fine for 2-3 months and then one or two
> users complains that mobile device is not in sync with groupwise. Mostly
> only one or two appointments.
>
> But using the "resync device" or "reinitialize user" buttons means, we
> have to go to the user to help them reconfiguring their devices
> (checking calendars to sync, making specific calendar to standard, or
> whatever !).
>
> We have Users who need 100% reliability with their appointments and I
> cant guarantee this.
>
>

FWIW, I have to agree with Davud here. This issue definitely exists ever
since, and has never been solved for good. A non-invasive way to re-sync
everything once in a while would help a lot, but of course that issue
shouldn't even exist to start. But it lies in the nature of duplicating
(or in reality, triplicating) data...

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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DavudOeden Trusted Contributor.
Trusted Contributor.

Re: Resync Device without loosing configuration on iPhone

Novell/Microfocus: We just need a possibility to "reinitialize users" without loosing the configured devices & device configs (calendar colors, active calendar, standard mail account & calendar and so on).
Resync device does not solve the problem of inconsistency between device & groupwise mailbox.

If there would be a solution for reininitializing users without lossing the devices and config, I would make a cron job which reinitialize some of our users once or twice a week.

If one of our bosses miss a meeting because of inconsistency I always get big trouble and have to explain that this could happen with Exchange & Outlook too. They always complain about "GroupWise" and asks why we don't change to Exchange/Outlook.

Regards,
D. Oeden
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Micro Focus Expert
Micro Focus Expert

Re: Resync Device without loosing configuration on iPhone

DavudOeden;2499765 wrote:
Novell/Microfocus: We just need a possibility to "reinitialize users" without loosing the configured devices & device configs (calendar colors, active calendar, standard mail account & calendar and so on).
Resync device does not solve the problem of inconsistency between device & groupwise mailbox.

If there would be a solution for reininitializing users without lossing the devices and config, I would make a cron job which reinitialize some of our users once or twice a week.

If one of our bosses miss a meeting because of inconsistency I always get big trouble and have to explain that this could happen with Exchange & Outlook too. They always complain about "GroupWise" and asks why we don't change to Exchange/Outlook.

Regards,
D. Oeden


Hi D.Oeden,

Please enter an enhancement request here: https://www.microfocus.com/products/enhancement-request/

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
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DavudOeden Trusted Contributor.
Trusted Contributor.

Re: Resync Device without loosing configuration on iPhone

Hi Laura,

okay. But I think this should not just be a enhancement request from a User, this should be a "must have" to use GMS.

The problem I have is, I dont know if I can hold GroupWise in our company. Every "problem" which occures brings up the discussion of a exchange migration. I hope Novell/Microfocus will read this posting here.

Need Votes 🙂

https://ideas.microfocus.com/MFI/mf-gw/Idea/Detail/14951
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Knowledge Partner
Knowledge Partner

Re: Resync Device without loosing configuration on iPhone

On 15.05.2019 07:24, DavudOeden wrote:

> If one of our bosses miss a meeting because of inconsistency I always
> get big trouble and have to explain that this could happen with Exchange
> & Outlook too. They always complain about "GroupWise" and asks why we
> don't change to Exchange/Outlook.


Yep. It *does* happen with Exchange too, but less often, because
Activesync is native to Exchange and accesses the same data, unline GMS,
where there is an adidtional potential failure while syncing data from
Groupwise to GMS.

And yes. I have lost several longtime Groupwise customers over this very
single issue, exactly the way yuo describe it. As murphy dictates, it
happens most to people in power to ditch the product.


CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Anonymous_User Absent Member.
Absent Member.

Re: Resync Device without loosing configuration on iPhone

Hi all

At our site too, we are fighting since several years with sync issues.
Not all the time the same issue, but for users this make no difference,
for them it looks the product is not reliable...
And mostly some peoples of management like CEO is affected.

So my idea is to "trigger" the programmer of the dsapp utility:
May be he is able to backup config user settings, kick re-sync and
restore user settings aftere sync ???
I know this tool is not official supported by MF, but MF-Support use it
all the time 😉

Any one know him and give a hint 🙂 ?

regards
Markus
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