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mhatga Frequent Contributor.
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Rule triggered by deleted items

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Hi,

I was asked to set up a rule that sends a notification/email to someone else when an item (appointments in this case) is deleted. I tried "Filed Item" in the Trash folder, but that does not get triggered when an item is "filed" by a deletion process.

Backstory is that a user accidentally deletes appointments on his phone and his secretary would like to get a notification when that happens.

Thanks,
Michael

 

 

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Micro Focus Expert
Micro Focus Expert

Re: Rule triggered by deleted items

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We don't have delete as a rule trigger.  And the trash is not a folder, it is a query.  Deleted items are still in the folder that they are deleted from, they are just marked as deleted.  That way undelete works.
The closest you can get is to use a delivery rule and a forward action to give her a copy up-front.  There isn't any way to get a notification, or rule, of when he actually deletes something. 
 
If this is something that you feel strongly about getting added as a new feature, please go to our ideas portal and submit it - https://ideas.microfocus.com/MFI/mf-gw.  Remember that the more votes this one gets the higher the features gets raised to engineering.
 
Pam
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Knowledge Partner
Knowledge Partner

Re: Rule triggered by deleted items

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It doesn't work for me either.  I would think that deleting an item would be the equivalent of "filing to the trash folder" but maybe trash is treated differently.  I'm asking around and will see if I can get an answer for this.

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Ken
Knowledge Partner

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Micro Focus Expert
Micro Focus Expert

Re: Rule triggered by deleted items

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We don't have delete as a rule trigger.  And the trash is not a folder, it is a query.  Deleted items are still in the folder that they are deleted from, they are just marked as deleted.  That way undelete works.
The closest you can get is to use a delivery rule and a forward action to give her a copy up-front.  There isn't any way to get a notification, or rule, of when he actually deletes something. 
 
If this is something that you feel strongly about getting added as a new feature, please go to our ideas portal and submit it - https://ideas.microfocus.com/MFI/mf-gw.  Remember that the more votes this one gets the higher the features gets raised to engineering.
 
Pam
mhatga Frequent Contributor.
Frequent Contributor.

Re: Rule triggered by deleted items

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Thanks for the technical background, now I understand. I'll consider a copy rule.

Michael
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