Anonymous_User

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2015-07-27
19:33
1176 views
SNMP issue with GW agents
I have been trying to get snmp working for my GroupWise 2014 agents running on Windows server 2012 R2.
I know snmp queries in general are working, as I am able to query the server with a Read only Community string and find CPU info and such. However, when I verify that the MTA says:
[TABLE="width: 600"]
[TR]
[TD="bgcolor: #F5F5EC"]Simple Network Management Protocol (SNMP): [/TD]
[TD="bgcolor: #F5F5EC"]Enabled (index 1)
[/TD]
[/TR]
[/TABLE]
From the web interface, I get the following when trying to query an OID for the mtaTotalDomains - .1.3.6.1.4.1.23.2.37.1.1.1.3
7/27/2015 11:22:10 AM (6 ms) : SNMP V2c
7/27/2015 11:22:10 AM (8 ms) : Custom OID .1.3.6.1.4.1.23.2.37.1.1.1.3
7/27/2015 11:22:10 AM (14 ms) : -------
7/27/2015 11:22:10 AM (16 ms) : Value: No Such Name (SNMP error # 2)
7/27/2015 11:22:10 AM (18 ms) : Done
It will not return a value.
While a simple system description OID of .1.3.6.1.2.1.1.1.0 will return good data as follows:
7/27/2015 11:26:37 AM (13 ms) : SNMP V2c
7/27/2015 11:26:37 AM (17 ms) : Custom OID .1.3.6.1.2.1.1.1.0
7/27/2015 11:26:37 AM (26 ms) : -------
7/27/2015 11:26:37 AM (30 ms) : Value: Hardware: Intel64 Family 6 Model 37 Stepping 1 AT/AT COMPATIBLE - Software: Windows Version 6.3 (Build 9600 Multiprocessor Free)
7/27/2015 11:26:37 AM (35 ms) : Done
I've tried recycling both the snmp Windows service and restarting the MTA. In the MTA configuration I have specified the same "snmp community "Get" string" as what is specified in the Windows Read Only Community Name.
At a loss for what to try or where to look at this point.
I know snmp queries in general are working, as I am able to query the server with a Read only Community string and find CPU info and such. However, when I verify that the MTA says:
[TABLE="width: 600"]
[TR]
[TD="bgcolor: #F5F5EC"]Simple Network Management Protocol (SNMP): [/TD]
[TD="bgcolor: #F5F5EC"]Enabled (index 1)
[/TD]
[/TR]
[/TABLE]
From the web interface, I get the following when trying to query an OID for the mtaTotalDomains - .1.3.6.1.4.1.23.2.37.1.1.1.3
7/27/2015 11:22:10 AM (6 ms) : SNMP V2c
7/27/2015 11:22:10 AM (8 ms) : Custom OID .1.3.6.1.4.1.23.2.37.1.1.1.3
7/27/2015 11:22:10 AM (14 ms) : -------
7/27/2015 11:22:10 AM (16 ms) : Value: No Such Name (SNMP error # 2)
7/27/2015 11:22:10 AM (18 ms) : Done
It will not return a value.
While a simple system description OID of .1.3.6.1.2.1.1.1.0 will return good data as follows:
7/27/2015 11:26:37 AM (13 ms) : SNMP V2c
7/27/2015 11:26:37 AM (17 ms) : Custom OID .1.3.6.1.2.1.1.1.0
7/27/2015 11:26:37 AM (26 ms) : -------
7/27/2015 11:26:37 AM (30 ms) : Value: Hardware: Intel64 Family 6 Model 37 Stepping 1 AT/AT COMPATIBLE - Software: Windows Version 6.3 (Build 9600 Multiprocessor Free)
7/27/2015 11:26:37 AM (35 ms) : Done
I've tried recycling both the snmp Windows service and restarting the MTA. In the MTA configuration I have specified the same "snmp community "Get" string" as what is specified in the Windows Read Only Community Name.
At a loss for what to try or where to look at this point.
4 Replies
Anonymous_User

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2015-08-03
05:30
lopezr,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://www.novell.com/support and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
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If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Forums Team
http://forums.novell.com
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://www.novell.com/support and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Forums Team
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2015-08-05
19:52
In article <lopezr.70pbdz@no-mx.forums.microfocus.com>, Lopezr wrote:
> I have been trying to get snmp working for my GroupWise 2014 agents
> running on Windows server 2012 R2.
> I know snmp queries in general are working, as I am able to query the
> server with a Read only Community string and find CPU info and such.
> However, when I verify that the MTA says:
So it sounds like the basic Windows SNMP functions are working, but it
has a linkage problem to the GW agents
I am assuming you've been following, but worth checking those steps
again.
https://www.novell.com/documentation/groupwise2014/gw2014_guide_admin/d
ata/adm_mta_mon_smnp.html#adm_mta_mon_snmp_mib
and that you've compiled agent MIBs you want on your SNMP Management
system.
I would look closely at the event logs for the times when the SNMP
service starts , when the GWMTA starts, and when you try to those SNMP
gets to see if any of those leave any further clues.
A full restart of Windows wouldn't be a bad idea either in case there
is something else we are missing. As for the service restarts, where
they initiated as restarts or as Stops, then Starts, as there is a
difference.
Beyond that I think you are into SR territory.
Apologies for the delay, Summer holidays getting in the way.
Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!
> I have been trying to get snmp working for my GroupWise 2014 agents
> running on Windows server 2012 R2.
> I know snmp queries in general are working, as I am able to query the
> server with a Read only Community string and find CPU info and such.
> However, when I verify that the MTA says:
So it sounds like the basic Windows SNMP functions are working, but it
has a linkage problem to the GW agents
I am assuming you've been following, but worth checking those steps
again.
https://www.novell.com/documentation/groupwise2014/gw2014_guide_admin/d
ata/adm_mta_mon_smnp.html#adm_mta_mon_snmp_mib
and that you've compiled agent MIBs you want on your SNMP Management
system.
I would look closely at the event logs for the times when the SNMP
service starts , when the GWMTA starts, and when you try to those SNMP
gets to see if any of those leave any further clues.
A full restart of Windows wouldn't be a bad idea either in case there
is something else we are missing. As for the service restarts, where
they initiated as restarts or as Stops, then Starts, as there is a
difference.
Beyond that I think you are into SR territory.
Apologies for the delay, Summer holidays getting in the way.
Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!
___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
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If you find a post helpful, click the Like button below. Thanks!
JulianBowker

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2015-09-03
14:09
We tried to use PRTG, our network monitor to use SNMP with GroupWise 2014 running on Windows Server 2012 R2. MIB's compile into PRTG OK and can see the service/select the OID's. However, only results we get are 'Null', no value is ever seen.


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2015-09-04
17:09
In article <JulianBowker.72n9wo@no-mx.forums.microfocus.com>,
JulianBowker wrote:
> We tried to use PRTG, our network monitor to use SNMP with GroupWise
> 2014 running on Windows Server 2012 R2. MIB's compile into PRTG OK and
> can see the service/select the OID's. However, only results we get are
> 'Null', no value is ever seen.
I don't have any GW agents running on Windows, so I can't test myself. I
would recommend opening an SR if at all possible to get to the root of
this.
Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!
JulianBowker wrote:
> We tried to use PRTG, our network monitor to use SNMP with GroupWise
> 2014 running on Windows Server 2012 R2. MIB's compile into PRTG OK and
> can see the service/select the OID's. However, only results we get are
> 'Null', no value is ever seen.
I don't have any GW agents running on Windows, so I can't test myself. I
would recommend opening an SR if at all possible to get to the root of
this.
Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!
___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!