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Anonymous_User Absent Member.
Absent Member.
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SNMP issue with GW agents

I have been trying to get snmp working for my GroupWise 2014 agents running on Windows server 2012 R2.
I know snmp queries in general are working, as I am able to query the server with a Read only Community string and find CPU info and such. However, when I verify that the MTA says:
[TABLE="width: 600"]
[TR]
[TD="bgcolor: #F5F5EC"]Simple Network Management Protocol (SNMP): [/TD]
[TD="bgcolor: #F5F5EC"]Enabled (index 1)
[/TD]
[/TR]
[/TABLE]
From the web interface, I get the following when trying to query an OID for the mtaTotalDomains - .1.3.6.1.4.1.23.2.37.1.1.1.3

7/27/2015 11:22:10 AM (6 ms) : SNMP V2c
7/27/2015 11:22:10 AM (8 ms) : Custom OID .1.3.6.1.4.1.23.2.37.1.1.1.3
7/27/2015 11:22:10 AM (14 ms) : -------
7/27/2015 11:22:10 AM (16 ms) : Value: No Such Name (SNMP error # 2)
7/27/2015 11:22:10 AM (18 ms) : Done

It will not return a value.
While a simple system description OID of .1.3.6.1.2.1.1.1.0 will return good data as follows:

7/27/2015 11:26:37 AM (13 ms) : SNMP V2c
7/27/2015 11:26:37 AM (17 ms) : Custom OID .1.3.6.1.2.1.1.1.0
7/27/2015 11:26:37 AM (26 ms) : -------
7/27/2015 11:26:37 AM (30 ms) : Value: Hardware: Intel64 Family 6 Model 37 Stepping 1 AT/AT COMPATIBLE - Software: Windows Version 6.3 (Build 9600 Multiprocessor Free)
7/27/2015 11:26:37 AM (35 ms) : Done

I've tried recycling both the snmp Windows service and restarting the MTA. In the MTA configuration I have specified the same "snmp community "Get" string" as what is specified in the Windows Read Only Community Name.

At a loss for what to try or where to look at this point.
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Anonymous_User Absent Member.
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Re: SNMP issue with GW agents

lopezr,

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Knowledge Partner
Knowledge Partner

Re: SNMP issue with GW agents

In article <lopezr.70pbdz@no-mx.forums.microfocus.com>, Lopezr wrote:
> I have been trying to get snmp working for my GroupWise 2014 agents
> running on Windows server 2012 R2.
> I know snmp queries in general are working, as I am able to query the
> server with a Read only Community string and find CPU info and such.
> However, when I verify that the MTA says:


So it sounds like the basic Windows SNMP functions are working, but it
has a linkage problem to the GW agents

I am assuming you've been following, but worth checking those steps
again.
https://www.novell.com/documentation/groupwise2014/gw2014_guide_admin/d
ata/adm_mta_mon_smnp.html#adm_mta_mon_snmp_mib
and that you've compiled agent MIBs you want on your SNMP Management
system.

I would look closely at the event logs for the times when the SNMP
service starts , when the GWMTA starts, and when you try to those SNMP
gets to see if any of those leave any further clues.

A full restart of Windows wouldn't be a bad idea either in case there
is something else we are missing. As for the service restarts, where
they initiated as restarts or as Stops, then Starts, as there is a
difference.

Beyond that I think you are into SR territory.

Apologies for the delay, Summer holidays getting in the way.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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JulianBowker Absent Member.
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Re: SNMP issue with GW agents

We tried to use PRTG, our network monitor to use SNMP with GroupWise 2014 running on Windows Server 2012 R2. MIB's compile into PRTG OK and can see the service/select the OID's. However, only results we get are 'Null', no value is ever seen.
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Knowledge Partner
Knowledge Partner

Re: SNMP issue with GW agents

In article <JulianBowker.72n9wo@no-mx.forums.microfocus.com>,
JulianBowker wrote:
> We tried to use PRTG, our network monitor to use SNMP with GroupWise
> 2014 running on Windows Server 2012 R2. MIB's compile into PRTG OK and
> can see the service/select the OID's. However, only results we get are
> 'Null', no value is ever seen.


I don't have any GW agents running on Windows, so I can't test myself. I
would recommend opening an SR if at all possible to get to the root of
this.



Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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show your appreciation by clicking on the star below. Thanks!

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