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Samsung devices: No Header/Body

Hi Forum,

if a user receives mail via distribution list, our customer noticed that on their samsung galaxy devices only the header is shown.
More detailed: If the sender uses a group in his/her personal address book, then a recipient does only see the header on his samsung device.
If the group is in the BCC field it even gets worse, then the mail never shows up on the mobile device.
And the problem is reproducible every time.

On other devices like LG or Apple the groups in personal address books work fine.
System distribution lists also work fine on all devices.

Models are exactly Galaxy S3 and S4
OS Android 4.1.2

Did someone ever experience a similar problem with personal distribution lists aka groups?

Thanks in advance!

Cheers,
Pascal

"Have you tried turn it off and on again?"
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Re: Smauns devices: No Header/Body

bendeichp,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
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Your Novell Product Support Forums Team
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Re: Smauns devices: No Header/Body

bendeichp wrote:

> Models are exactly Galaxy S3 and S4 OS Android 4.1.2


I see that no one has answered your question. So, in addition here, can you
tell me the version of DataSync? If it is older than 1.2.5 build 299 we'll
probably need you to upgrade to verify that it's still a problem there. So, let
me know your version and we'll see where to take it from there.

--
Danita
Novell Knowledge Partner
GroupWise 2014 is just around the corner - will you be ready?
http://bit.ly/cat-gw2014

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Re: Smauns devices: No Header/Body

Hi Danita,

uhm, it's a little bit older: 1.2.3 Build: 882

I will go for the update. Thanks so far.

Cheers,
Pascal

"Have you tried turn it off and on again?"
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Re: Samsung devices: No Header/Body

bendeichp wrote:

> uhm, it's a little bit older: 1.2.3 Build: 882
>
> I will go for the update. Thanks so far.


Okay - after that let us know. If it's still a problem in 1.2.5 I can have
someone check to see if 2.0 has fixed it.

--
Danita
Novell Knowledge Partner
GroupWise 2014 is just around the corner - will you be ready?
http://bit.ly/cat-gw2014

If you find this post helpful and are logged into the web interface,
show your appreciation and click on the star below...
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Re: Samsung devices: No Header/Body

Hi,

our server was updated a few days ago to 1.2.5-299. This Problem still exists, can you have a look at 2.0 like you said? Would be much appreciated!


Besides the update process itself was very smooth without any errors and took only about 15 min 🙂

Cheers,
Pascal

"Have you tried turn it off and on again?"
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