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Absent Member.
Absent Member.
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Searching shared folder in Proxy Mailbox throws Error d126

Hello there,

Can someone confirm that on Build 122810 the following error occurs?
This does not occur on an older Build 120664, just as an info.

Reproduce steps:

  1. Share a folder of any Mailbox
  2. Allow Proxy access to this Mailbox
  3. Login with another user who has Proxy-Access to this mailbox
  4. Go to the earlier shared folder
  5. Search anything in there


    When done so we get an error called d126, I've searched a bit around but it seems to be a rare error. Some suggested a structural rebuild and database check which I've done already, nothing changed tho.


    Here's the (german) error message I get: http://i.imgur.com/1Fm1mvg.png
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Micro Focus Expert
Micro Focus Expert

Re: Searching shared folder in Proxy Mailbox throws Error d1

Hi,

I'm running version 123047 of the client (GroupWise 2014 R2 HP1) and I am unable to duplicate your error.

The bug might be specific to the build you are using. I suggest that if you are in a position to do so you upgrade your client.

Cheers,
Laura Buckley

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Absent Member.
Absent Member.

Re: Searching shared folder in Proxy Mailbox throws Error d1

Thanks for testing, I'll request a new Build version to see if it's fixed.
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New Member.

Re: Searching shared folder in Proxy Mailbox throws Error d126

Hi Laura,

error comes back with client 123199

Just share a folder of your own cabinet and then do a search in it.
Voila error D126 comes up

Regards

Ullrich

Am 29.06.2016 um 11:36 schrieb laurabuckley:
>
> Hi,
>
> I'm running version 123047 of the client (GroupWise 2014 R2 HP1) and I
> am unable to duplicate your error.
>
> The bug might be specific to the build you are using. I suggest that if
> you are in a position to do so you upgrade your client.
>
> Cheers,
>
>


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Micro Focus Expert
Micro Focus Expert

Re: Searching shared folder in Proxy Mailbox throws Error d1

Hi Ullrich,

No matter how many searches I do on folders that I have shared, that are shared with me, or via proxy to a different mailbox and doing searches on shared folders in there, I am unable to duplicate your error. I recommend that you open a Service Request.

Please let us know how it goes.

Cheers,
Laura Buckley

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Absent Member.

Re: Searching shared folder in Proxy Mailbox throws Error d1

I have a few more infos now. Today I got Build 123013 from someone and tested it again, same error.
However you don't have to enter a Proxy mailbox, simply create a new folder and share it with a random other Groupwise mailbox, after that's done search in there. Error d126 comes up again.
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Micro Focus Expert
Micro Focus Expert

Re: Searching shared folder in Proxy Mailbox throws Error d1

Hi,

It could be that your Quick Finder Indexing process on your Post Offices require some attention.

Please let us know how your QF Indexing is configured.

Cheers,
Laura Buckley

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Absent Member.
Absent Member.

Re: Searching shared folder in Proxy Mailbox throws Error d1

Is the following info all you need?

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Micro Focus Expert
Micro Focus Expert

Re: Searching shared folder in Proxy Mailbox throws Error d1

Hi,

With your settings you are only indexing the first thousand items. Not too sure how much mail this account receives or how much mail is in it.

You can check to see if you have items still waiting to be indexed by running GWCheck on the user, tick structure, untick contents, tick User database and untick message database. Take a look at the log file for that user for the following line:

Quickfinder: Pending jobs = 28 Files = 576ec6b0.idx, 5773f091.inc


In this instance the mailbox in question has 28 items not yet indexed.

Personally, I still recommend that you open a Service Request and get engineering to take a look at this.

Cheers,
Laura Buckley

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New Member.

Re: Searching shared folder in Proxy Mailbox throws Error d126

Hi Laura,

I did so already in the past. SR is 101002980591. State is waiting for
engineering. GW-Client 123199
And before it was SR 10994569101 GW-Client 122716

Kind regards

Ullrich

Am 01.07.2016 um 13:46 schrieb laurabuckley:
>
> Hi Ullrich,
>
> No matter how many searches I do on folders that I have shared, that are
> shared with me, or via proxy to a different mailbox and doing searches
> on shared folders in there, I am unable to duplicate your error. I
> recommend that you open a Service Request.
>
> Please let us know how it goes.
>
> Cheers,
>
>


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Micro Focus Expert
Micro Focus Expert

Re: Searching shared folder in Proxy Mailbox throws Error d1

Hi Ullrich,

I don't know what to suggest further - sorry 😞

Cheers,
Laura Buckley

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Absent Member.

Re: Searching shared folder in Proxy Mailbox throws Error d1

laurabuckley;2433501 wrote:
Hi,

With your settings you are only indexing the first thousand items. Not too sure how much mail this account receives or how much mail is in it.

You can check to see if you have items still waiting to be indexed by running GWCheck on the user, tick structure, untick contents, tick User database and untick message database. Take a look at the log file for that user for the following line:



In this instance the mailbox in question has 28 items not yet indexed.

Personally, I still recommend that you open a Service Request and get engineering to take a look at this.

Cheers,

Setting the QuickIndexer way up to 8000 entries did not help either btw.

Yesterday it told me "Pending jobs: 105" on my own mailbox, after setting it to 8k yesterday I get "Pending Jobs: 5" but that's probably because I got a few new mails meanwhile.
Error d126 still occurs.
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