Anonymous_User Absent Member.
Absent Member.
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Send To Email locks up programs until sent, groupwise shows highCPU usage.

I am told that this is new as of our groupwise 8 upgrade.

Two programs do this for sure: Microsoft Excel, and Adobe reader 9.

You can be in either program, and choose File|Send To|Mail Recipient (As
Attachment.)

This opens up a new email window, attaches the file, but until that
email is sent off, the system is pretty much hung up. No calls to them
work, Groupwise shows 99 to 100% CPU utilization. Send the email, and
groupwise comes back to normal, the other program begins to respond as
normal.

Any Ideas?
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Anonymous_User Absent Member.
Absent Member.

Re: Send To Email locks up programs until sent, groupwise showshighCPU usage.

We did change the behavior of this functionality in GroupWise 8. The "File | Mail to Recipient" functionality is implemented via the Simple MAPI function call MAPISendMail(). In previous versions of GroupWise, our Simple MAPI provider (gwmlt1.dll) would launch a new compose windows, fill out the information that was passed to us by the calling application and then immediately return success.

However, the documentation for the MAPISendMail() function indicates that if the MAPI_DIALOG flag is passed that the function should not return until the message is either sent or canceled. Several customers were reporting that they were having issues with not being able to detect whether or not the user ACTUALLY sent the mail after the mail window was popped up. You will also note that this is the standard behavior seen when Windows Mail (formerly Outlook Express) is selected as the default mail client.

It appears however that our mechanism for blocking until the message is sent is not playing nice with the host application. We have a bug written up on this and are looking into it for SP1.

-Dan

>>> Phil Smith<phil@nhs-inc.com> 4/13/2009 1:51 PM >>>

I am told that this is new as of our groupwise 8 upgrade.

Two programs do this for sure: Microsoft Excel, and Adobe reader 9.

You can be in either program, and choose File|Send To|Mail Recipient (As
Attachment.)

This opens up a new email window, attaches the file, but until that
email is sent off, the system is pretty much hung up. No calls to them
work, Groupwise shows 99 to 100% CPU utilization. Send the email, and
groupwise comes back to normal, the other program begins to respond as
normal.

Any Ideas?
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Anonymous_User Absent Member.
Absent Member.

Re: Send To Email locks up programs until sent, groupwise shows highCPUusage.

Cool. Just something to think about: The reason it became a issue:
We have a web based app. When we wish to print Invoices, POs, etc.it is
delivered in the form of a PDF, which we can then prnt or whatever. So
a customer calls up and says, "Can you send me stuff" which includes one
of these PDF POs. While finishing up other research to address the
customer's question, something bust in, and we need to look at a
differnt PO, or invoice, or anything else delivered by the system, and
we are hosed becuase while the new documents are "qeued up" they will
not display until that original email is sent.

I have managed to explain the workaround, ( attach the files rather then
use SendTo) but it was tough getting around "But I have always done it
this way..."





Daniel L. Christensen wrote:
> We did change the behavior of this functionality in GroupWise 8. The
> "File | Mail to Recipient" functionality is implemented via the Simple
> MAPI function call MAPISendMail(). In previous versions of GroupWise,
> our Simple MAPI provider (gwmlt1.dll) would launch a new compose
> windows, fill out the information that was passed to us by the calling
> application and then immediately return success.
>
> However, the documentation for the MAPISendMail() function indicates
> that if the MAPI_DIALOG flag is passed that the function should not
> return until the message is either sent or canceled. Several customers
> were reporting that they were having issues with not being able to
> detect whether or not the user ACTUALLY sent the mail after the mail
> window was popped up. You will also note that this is the standard
> behavior seen when Windows Mail (formerly Outlook Express) is selected
> as the default mail client.
>
> It appears however that our mechanism for blocking until the message is
> sent is not playing nice with the host application. We have a bug
> written up on this and are looking into it for SP1.
>
> -Dan
>
> >>> Phil Smith<phil@nhs-inc.com> 4/13/2009 1:51 PM >>>

> I am told that this is new as of our groupwise 8 upgrade.
>
> Two programs do this for sure: Microsoft Excel, and Adobe reader 9.
>
> You can be in either program, and choose File|Send To|Mail Recipient (As
> Attachment.)
>
> This opens up a new email window, attaches the file, but until that
> email is sent off, the system is pretty much hung up. No calls to them
> work, Groupwise shows 99 to 100% CPU utilization. Send the email, and
> groupwise comes back to normal, the other program begins to respond as
> normal.
>
> Any Ideas?
>
>

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Anonymous_User Absent Member.
Absent Member.

Re: Send To Email locks up programs until sent, groupwise showshighCPUusage.

The bug has been fixed and will ship in sp1

>>> On 4/13/2009 at 04:45 PM, in message

<tgPEl.1909$s8.315@kovat.provo.novell.com>, Phil Smith<phil@nhs-inc.com>
wrote:
> Cool. Just something to think about: The reason it became a issue:
> We have a web based app. When we wish to print Invoices, POs, etc.it is


>
> delivered in the form of a PDF, which we can then prnt or whatever. So
> a customer calls up and says, "Can you send me stuff" which includes one


>
> of these PDF POs. While finishing up other research to address the
> customer's question, something bust in, and we need to look at a
> differnt PO, or invoice, or anything else delivered by the system, and
> we are hosed becuase while the new documents are "qeued up" they will
> not display until that original email is sent.
>
> I have managed to explain the workaround, ( attach the files rather then


>
> use SendTo) but it was tough getting around "But I have always done it
> this way..."
>
>
>
>
>
> Daniel L. Christensen wrote:
>> We did change the behavior of this functionality in GroupWise 8. The
>> "File | Mail to Recipient" functionality is implemented via the Simple
>> MAPI function call MAPISendMail(). In previous versions of GroupWise,
>> our Simple MAPI provider (gwmlt1.dll) would launch a new compose
>> windows, fill out the information that was passed to us by the calling
>> application and then immediately return success.
>>
>> However, the documentation for the MAPISendMail() function indicates
>> that if the MAPI_DIALOG flag is passed that the function should not
>> return until the message is either sent or canceled. Several customers
>> were reporting that they were having issues with not being able to
>> detect whether or not the user ACTUALLY sent the mail after the mail
>> window was popped up. You will also note that this is the standard
>> behavior seen when Windows Mail (formerly Outlook Express) is selected
>> as the default mail client.
>>
>> It appears however that our mechanism for blocking until the message is


>> sent is not playing nice with the host application. We have a bug
>> written up on this and are looking into it for SP1.
>>
>> ‑Dan
>>
>> >>> Phil Smith<phil@nhs‑inc.com> 4/13/2009 1:51 PM >>>

>> I am told that this is new as of our groupwise 8 upgrade.
>>
>> Two programs do this for sure: Microsoft Excel, and Adobe reader 9.
>>
>> You can be in either program, and choose File|Send To|Mail Recipient (As


>> Attachment.)
>>
>> This opens up a new email window, attaches the file, but until that
>> email is sent off, the system is pretty much hung up. No calls to them
>> work, Groupwise shows 99 to 100% CPU utilization. Send the email, and
>> groupwise comes back to normal, the other program begins to respond as
>> normal.
>>
>> Any Ideas?
>>
>>

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jgosney
New Member.

Re: Send To Email locks up programs until sent, groupwise sh

>>Bob Goodman

>> Re: Send To Email locks up programs until sent, groupwise showshighCPUusage.
>> The bug has been fixed and will ship in sp1


This is still evidently broken. We've tried it in both SP1, SP1HP1, and SP2 and the problem still exists. Has the patch for this bug been put off until a later SP?
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