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Anonymous_User Absent Member.
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Shared folder missing items in caching mode

Hi all,

we are running a multi POA GW 8.0.1 system on OES 2/SLES 10. Interestingly a mail with 5 attachments (PDF) posted to a shared folder does not show up in the GW 8.0.1 Mac nor in the Win client whilst in caching mode (user owns the shared folder). Other mails including posted ones with and without attachment do show up. The account settings in the Win client say download to caching box regardless of size. In online mode access is instantly gained.

Any ideas how to gain access to that mail (all mails) in caching mode also?

Thanks in advance for any clues!

AS
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Anonymous_User Absent Member.
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Re: Shared folder missing items in caching mode

AS-novell,

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gregamy Absent Member.
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Re: Shared folder missing items in caching mode

Ditto, I'm seeing similar issues, with both v7.0.3 and 8.0.1 clients. I think it's account-related; best way I can find to get them to show up is to archive them to the hard drive them bring them back, and even that doesn't always work.

GWCHECKs make no difference, but I have *not* tried to "recreate database"; that would be a mess. - GA

Greg Amy GroupWise Admin Hartford (CT) Hospital
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Anonymous_User Absent Member.
Absent Member.

Re: Shared folder missing items in caching mode

gregamy;1930448 wrote:
Ditto, I'm seeing similar issues, with both v7.0.3 and 8.0.1 clients. I think it's account-related; best way I can find to get them to show up is to archive them to the hard drive them bring them back, and even that doesn't always work.

GWCHECKs make no difference, but I have *not* tried to "recreate database"; that would be a mess. - GA


Thanks a lot,

that did the trick in our case (so far). Nevertheless it's quite annoying teaching or users to try to archive and unarchive should an item not show up in their folder - when they finally notice, it should be there...

AS
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gregamy Absent Member.
Absent Member.

Re: Shared folder missing items in caching mode

I should probably open an incident on this, but I'm feeling lazy (and I don't want to burn an incident for such an isolated issue...)

If anyone comes up with a true "fix", I'd love to hear it. - GA

Greg Amy GroupWise Admin Hartford (CT) Hospital
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