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Still a lot of deleted appointments in GW does not sync

Hello,

we have a lot of problems with appointments which are deleted in groupwise arent synced to the mobile devices.

If I do a mcheck on a users account, I'll always see a high value fo "Mobility Calendar count (failure)".

Answering the question: "User problem detected. Do you want to correct the problem by re-initializing the user? (yes/no)" with yes and resyncen user
still does not solve the problem. Everytime a high count of failed calendar items.

Not only with one user, same problem with almost all users.

I've deleted the user, purged the database, removed all old entries in the db from the user and after new created users syncs first time, he gets again failed calendar entries.

But the bigger problem is, if a secretary deletes calendar entries via proxy access, the deletion is not synced to the mobile device. Dont know what to do. In my mind, GroupWise Mobility Serive is absolutely not reliable.

Any Ideas ?
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Re: Still a lot of deleted appointments in GW does not sync

On Tue, 24 Jan 2017 13:56:02 GMT, DavudOeden
<DavudOeden@no-mx.forums.microfocus.com> wrote:

>
>Hello,
>
>we have a lot of problems with appointments which are deleted in
>groupwise arent synced to the mobile devices.
>
>If I do a mcheck on a users account, I'll always see a high value fo
>"Mobility Calendar count (failure)".
>
>Answering the question: "User problem detected. Do you want to correct
>the problem by re-initializing the user? (yes/no)" with yes and resyncen
>user
>still does not solve the problem. Everytime a high count of failed
>calendar items.
>
>Not only with one user, same problem with almost all users.
>
>I've deleted the user, purged the database, removed all old entries in
>the db from the user and after new created users syncs first time, he
>gets again failed calendar entries.
>
>But the bigger problem is, if a secretary deletes calendar entries via
>proxy access, the deletion is not synced to the mobile device. Dont know
>what to do. In my mind, GroupWise Mobility Serive is absolutely not
>reliable.
>
>Any Ideas ?


What versions of GroupWise and GMS are you running?

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Re: Still a lot of deleted appointments in GW does not sync

In article <DavudOeden.7stx3b@no-mx.forums.microfocus.com>, DavudOeden
wrote:
> I've deleted the user, purged the database, removed all old entries in
> the db from the user and after new created users syncs first time, he
> gets again failed calendar entries.


In addition to GroupWise and GMS versions, have you run the dsapp health
check to see if it sees issues?
Does your regular Contents GWChecks show any persistent problems?

For details on how and for more things to check, see link at the end of
my sig


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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GMS troubleshooting tips at http://www.konecnyad.ca/andyk/gwmobility.htm


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Re: Still a lot of deleted appointments in GW does not sync

Hello,

here are my DSApp Results:

Checking Mobility Services.. Passed
Checking LDAP Connectivity.. Skipped
Checking Trusted Application.. Passed
Checking Required XMLs.. Passed
Checking XMLs.. Passed
Checking PSQL Configuration.. Passed
Checking XML rpmsave.. Passed
Checking Proxy Configuration.. Passed
Checking Disk Space.. Passed
Checking Memory.. Passed
Checking VMware-tools.. Passed
Checking Automatic Startup.. Passed
Checking Database Schema.. Passed
Checking Database Maintenance.. Passed
Checking Reference Count.. Passed
Checking Users FDN.. Passed
Checking Databases Integrity.. Passed
Checking Targets Table.. Passed
Checking RPMs.. Passed
Checking Disk IO.. Passed
Checking Nightly Maintenance.. Passed
Checking Server Date.. Passed
Checking Certificates.. Warning


The part of the Certificat check in the generalHealthCheck.log file:

==========================================================
Checking Certificates..
==========================================================
File: /var/lib/datasync/device/mobility.pem
Expiry date: May 23 23:59:59 2019 GMT

File: /var/lib/datasync/webadmin/server.pem
Expiry date: May 23 23:59:59 2019 GMT

File: /var/lib/datasync/common/CA/trustedroot.pem
Expiry date: Jul 13 07:01:42 2020 GMT

Handshake Failed: Return code: 0 (ok) not found
Attempt made to: 0.0.0.0:443
CA file: /var/lib/datasync/device/mobility.pem

Handshake Failed: Return code: 0 (ok) not found
Attempt made to: 0.0.0.0:8120
CA file: /var/lib/datasync/webadmin/server.pem

Warning


Our GroupWise and our GMS is up to date. But we have had this issues in previous versions too.
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Re: Still a lot of deleted appointments in GW does not sync

In article <DavudOeden.7svfpz@no-mx.forums.microfocus.com>, DavudOeden
wrote:
> here are my DSApp Results:
> Checking Mobility Services.. Passed


So with all the basics checking out, with no clear smoking gun, I'd say
it is time for an SR


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!
GMS troubleshooting tips at
http://www.konecnyad.ca/andyk/gwmobility.htm


___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
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Re: Still a lot of deleted appointments in GW does not sync

Davud,

Did you find the solution to this issue? We have a few users that have reported the same thing. Deleted appointments do not seem to be syncing back to devices. I'm hoping that the latest hot patch corrects this issue.

Thanks
Jeremy
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Re: Still a lot of deleted appointments in GW does not sync

jesullivan;2450558 wrote:
Davud,

Did you find the solution to this issue? We have a few users that have reported the same thing. Deleted appointments do not seem to be syncing back to devices. I'm hoping that the latest hot patch corrects this issue.

Thanks
Jeremy


Hello,

I've got a new build from novell yesterday (Build 289). Now testing with this build. Novell told me that they fixed the "duplicating" problem for deleted calendar entries in this build. Maybe it will help with other problems too.
Installed it yesterday, now I have to wait some days to see what our users reports.

Davud
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