evollmer Absent Member.
Absent Member.
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Sync errors with Windows 8 phones.

Has anyone been having issues with syncing Windows 8 devices? We have about 50 HTC 8X phones and around 10% of them are having sporadic sync errors. We also have some of the Nokia WP8 devices that exhibit the same issues. While the WP8 device is problematic, we can have an Android or iOS device working next to it just fine. The error on the device is 85002012. Would be interested to see if this is consistent among users of GMS2, or is there something wrong with us. I did open an SR with support and I can report back any findings from there.
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Meelis1 Absent Member.
Absent Member.

Re: Sync errors with Windows 8 phones.

In our test environment we had problems with wp8, the certificate and the mobility server addresses didnt match, androids didnt have problem with that, wp8 didnt work. Generated a new self-signed certificate with correct name and put that to use and wp8 started to sync.
https://www.novell.com/support/kb/doc.php?id=7007674
In the end just restart gms service, instead of old datasync.
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stevecim Absent Member.
Absent Member.

Re: Sync errors with Windows 8 phones.

we are having the same problems, I have around 400 iOS device 4 android and 3 nokia WP8 phone. all where working fine on datasync 1.2.xxx since upgrading datasync to ver 2.x . had all sort of troble with the Nokia WP8 phone., they will run fine for a few days, then syning stops, or address book get corupted . i use even received some contacts from another WP8 address book.. very stange.
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Knowledge Partner
Knowledge Partner

Re: Sync errors with Windows 8 phones.

In article <stevecim.6bttfb@no-mx.forums.novell.com>, Stevecim wrote:
> we are having the same problems, I have around 400 iOS device 4 android
> and 3 nokia WP8 phone. all where working fine on datasync 1.2.xxx since
> upgrading datasync to ver 2.x . had all sort of troble with the Nokia
> WP8 phone., they will run fine for a few days, then syning stops, or
> address book get corupted . i use even received some contacts from
> another WP8 address book.. very stange.


Check your cert, make sure there aren't any issues with it. Is is self
signed or a purchased one?
Otherwise this sounds like it would be worth opening an SR


Andy of
KonecnyConsulting.ca in Toronto
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http://forums.novell.com/member.php/75037-konecnya
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stevecim Absent Member.
Absent Member.

Re: Sync errors with Windows 8 phones.

I had to re-init the users and set the phones to timed pulls instead of push...
Don't think its a cert issue, becuase every thing was working fine in ver 1.2.xxx and it's fronted by a reverse proxy.
the 400 odd iphone/ipads we have are working fine.. Only the win8 phone have started playing up with the upgrade.
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Knowledge Partner
Knowledge Partner

Re: Sync errors with Windows 8 phones.

In article <stevecim.6ccgq0@no-mx.forums.novell.com>, Stevecim wrote:
> Don't think its a cert issue...


We can't rule it out and the Window8 systems have demonstrated
themselves to be particularly picky about certs. It could well be that
something else happened to change in the same time you upgraded that is
confusing the issue (always frustrating when that happens). Check your
certs to be sure is how we rule them out and the Heartbleed issue has
brought lots of such tools out. One I've been using that may help you
is
https://sslanalyzer.comodoca.com/

Are you actually using the same cert you were running before? Just in
case the upgrade replaced your cert.


Andy of
KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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show your appreciation by clicking on the star below. Thanks!

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Andy of Konecny Consulting in Toronto
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Knowledge Partner
Knowledge Partner

Re: Sync errors with Windows 8 phones.

In article <stevecim.6ccgq0@no-mx.forums.novell.com>, Stevecim wrote:
> Don't think its a cert issue...


We can't rule it out and the Window8 systems have demonstrated
themselves to be particularly picky about certs. It could well be that
something else happened to change in the same time you upgraded that is
confusing the issue (always frustrating when that happens). Check your
certs to be sure is how we rule them out and the Heartbleed issue has
brought lots of such tools out. One I've been using that may help you
is
https://sslanalyzer.comodoca.com/

Are you actually using the same cert you were running before? Just in
case the upgrade replaced your cert.


Andy of
KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!

___
Andy of Konecny Consulting in Toronto
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