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Super Contributor.
Super Contributor.
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The icons that appear next to items in Mailbox disappearing

I have had users complaining of this odd occurrence - their icons beside their mailbox in the GW client are sometimes disappearing. Running GW 18.1.1 133172 on Win 10 64 bit workstation.

You can see the what I mean in the attachment below..a restart generally brings them back - but WHY is it disappearing in the first place. And it is random, I've run checks on user accounts and they come up clean.

Anyone else experience this?

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Micro Focus Expert
Micro Focus Expert

Re: The icons that appear next to items in Mailbox disappearing

What else is running on the workstation at the time these disappear?  It could be a memory issue or a video card issue.  Make sure that the workstation has the latest patches and the video drivers are up to date.

Pam

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Super Contributor.
Super Contributor.

Re: The icons that appear next to items in Mailbox disappearing

It is a newly deployed Windows 10 box, but I can have the support techs check his configuration.

Interestingly enough, he was using GW 2014 default views for settings and we switched it to use the defaults it hasn't happened this week - but will keep monitoring .

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Micro Focus Expert
Micro Focus Expert

Re: The icons that appear next to items in Mailbox disappearing

Hi,

I do believe I've seen this before and that it was fixed in a newer build of the client.

BUG#1117927 - fixed in build 133236 and later.

Cheers,

 

Laura Buckley

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