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To-Adress in Sended-Folder

hello everyone,

we are using GW18.0.2

One of my users complains that only the name of the external recipient
appears in the sended folder as recipient and not additional the mail
address in angle brackets. Example: there is only Mickey Mouse and not
Mickey Mouse <mm@duck.com>.
She swears it worked that way with an older client.
Could it be that there was a change or is it a setting thing?

Thank you very much for an answer

Ullrich
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On Thu, 14 Feb 2019 12:52:15 GMT, Ullrich <netmaster@euwid.de> wrote:

>hello everyone,
>
>we are using GW18.0.2
>
>One of my users complains that only the name of the external recipient
>appears in the sended folder as recipient and not additional the mail
>address in angle brackets. Example: there is only Mickey Mouse and not
>Mickey Mouse <mm@duck.com>.
>She swears it worked that way with an older client.
>Could it be that there was a change or is it a setting thing?
>
>Thank you very much for an answer


Ullrich,
I don't have an official answer, but my understanding is that it
depends on how it was sent. Looking at the v14 client, I see some
emails with "name <email>" and some with just "name". Checking the
properties or message source tabs shows me that what is displayed
matches the "From:" line. I have installed the 18 client and I don't
recall it being any different from that.

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Knowledge Partner

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Hi Ken,

thanks for your answer.

I see the <mailadress> in the incoming folder. Answering such a mail
shows the bracket still in the creation mode of the client. But after
sending it, in the outgoing folder there is only the name left, no
<mailadress>. So cause I see the bracket content in the incoming mail
generally it is there.

Regards

Ullrich

KeN Etter schrieb:
> On Thu, 14 Feb 2019 12:52:15 GMT, Ullrich <netmaster@euwid.de> wrote:
>
>> hello everyone,
>>
>> we are using GW18.0.2
>>
>> One of my users complains that only the name of the external recipient
>> appears in the sended folder as recipient and not additional the mail
>> address in angle brackets. Example: there is only Mickey Mouse and not
>> Mickey Mouse <mm@duck.com>.
>> She swears it worked that way with an older client.
>> Could it be that there was a change or is it a setting thing?
>>
>> Thank you very much for an answer

>
> Ullrich,
> I don't have an official answer, but my understanding is that it
> depends on how it was sent. Looking at the v14 client, I see some
> emails with "name <email>" and some with just "name". Checking the
> properties or message source tabs shows me that what is displayed
> matches the "From:" line. I have installed the 18 client and I don't
> recall it being any different from that.
>


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In article <3wd9E.1216$h_7.578@novprvlin0913.provo.novell.com>, Ullrich
wrote:
> One of my users complains that only the name of the external recipient
> appears in the sended folder as recipient and not additional the mail
> address in angle brackets. Example: there is only Mickey Mouse and not
> Mickey Mouse <mm@duck.com>.
> She swears it worked that way with an older client.
> Could it be that there was a change or is it a setting thing?


Looking at an instance of a GroupWise 2012 client, I see both.
In the 'Sent Items' I see both just the <mm@duck.com> and just the Mickey
Mouse, where as in the Mailbox, it is either <mm@duck.com> or Mickey
Mouse <mm@duck.com> depending on whether the name was there or not in the
original message.
What I would suggest is to setup an older GW client somewhere on your
system and have her log in to compare with her mailbox on the GW18
client.
Having the GW icon target properties with " /@U-?" added to it, will
make it easier to do such tests.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
https://forums.novell.com/member.php/75037-konecnya
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