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taphillips Absent Member.
Absent Member.
2038 views

Unable to Send Messages with compose view set to html

We have webaccess agent 8.0.2 running on OES SLES 10 sp3.
In the past few days webaccess users cannot send email when compose view is set to html. They will be redirected back to the address bar to input an address even though there is already and address listed. Some will get the message "you must specify a recipient to send to" It will send ok when set to plain text.
It happens across all operating systems and different browsers and versions I have tried so far.
I did find and old reference to this problem, but it had to do with an older agent working against a newer post office.
This seemed to happen quite suddenly. We have had several power outages in the last week or so but the server has not gone down.
Any ideas?
Thanks,
Tom
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3 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Unable to Send Messages with compose view set to html

In the old way of things - what did change?

Look at the WebAccess on the HTTP view - how long does it say that it
has been up?

rpm -qa novell-group What version

What does the POA report?

If this has all got squirrely rcgrpwise stop, rcapache2 stop and
rctomcat5 stop (then restart them again in reverse order)

T


On Fri, 02 Sep 2011 19:26:02 GMT, taphillips
<taphillips@no-mx.forums.novell.com> wrote:

>
>We have webaccess agent 8.0.2 running on OES SLES 10 sp3.
>In the past few days webaccess users cannot send email when compose
>view is set to html. They will be redirected back to the address bar to
>input an address even though there is already and address listed. Some
>will get the message "you must specify a recipient to send to" It will
>send ok when set to plain text.
>It happens across all operating ystems and different browsers and
>versions I have tried so far.
>I did find and old reference to this problem, but it had to do with an
>older agent working against a newer post office.
>This seemed to happen quite suddenly. We have had several power outages
>in the last week or so but the server has not gone down.
>Any ideas?
>Thanks,
>Tom

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taphillips Absent Member.
Absent Member.

Re: Unable to Send Messages with compose view set to html

I did try and restart the modules as you said. Apache2 wouldn't start. The problem was the /tmp was almost full. I cleaned it up a bit and all is well again.
Thanks for the advice!
Tom
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chuckbowler Absent Member.
Absent Member.

Re: Unable to Send Messages with compose view set to html

I am experiencing the same problem, but only with IE9 and W7 Pro. I must set to IE7 Brower compatablity mode to even see the email. When I compose a text box appears which I fill in. Then it tells me that I must add a sender. From that point on, I'm stuck in that error loop. Our tech people are at a loss an experiencing the same problems. On my XP machines, everything works fine!
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