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bhrt60 Absent Member.
Absent Member.
4347 views

Unable to Send email from Word 2016 as an attachement

With Office 2016 installed on a Win 10 64-bit Pro machines with all latest patches installed and GW 2014 R2 v14.2.2 client
When user tries to click File, Share, and Word Document or .pdf, it says "Word couldn't send mail because of MAPI failure.
Unspecified error.".

Does anyone know how to try to fix this?

Brand NEW install of Windows 10 Pro, 1709 Build 248 - Fully patched
Microsoft Office Home and Business (note there is NO option to leave out Outlook!)
GroupWise gw14.2.2-129737-1214 client
NO Anti-Virus (just defender)

>> opened a SR on the 15th - still no solution !
•Just to clarify - GroupWise is the Default Mail Client
•Clicking a link with mailto does open GroupWise (ie. not Outlook)
•Windows 10 Pro 1709 build 248
•MS Office 2016 Home & Business - [this is NOT Office 365]
•Tried the suggested gw14.2.2-129737-1214 client

Note: with Dozens of emails to / from Novell support - no solution yet!

I have actually Re-Installed Windows 10, Office 2016 Home & Business and GroupWise client at least 4 time !
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16 Replies
Micro Focus Expert
Micro Focus Expert

Re: Unable to Send email from Word 2016 as an attachement

Bhrt60,

> >> opened a SR on the 15th - still no solution !


Can I get your SR number?

Thanks,

Pam

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rleimer Absent Member.
Absent Member.

Re: Unable to Send email from Word 2016 as an attachement

Hey,

don't know if it's a similar issue than we had, which was with win 7. It's the mailto protocols that didn't work.

Our solution here was to apply a mail.reg file with lots of stuff in it, among that the following:


[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols]
@=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols\mailto]
@=""
"URL Protocol"=""
"AddressPrefix"="Internet:"
"UseAddressPrefix"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols\mailto\DefaultIcon]
@="\"C:\\Novell\\GroupWise\\gwmailto.exe\",0"

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols\mailto\shell]
@=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols\mailto\shell\Open]
@=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols\mailto\shell\Open\Command]
@="\"C:\\Novell\\GroupWise\\gwmailto.exe\" /%1"



If needed I can provide you with the full file, though I don't know if it will work in your environment. Probably best to stick to support.
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lelle1 Absent Member.
Absent Member.

Re: Unable to Send email from Word 2016 as an attachement

Hi,
My customer has the same issue, I have checked the registry entries and they are matching whats in your file.
I think the mailto client works like expected, I just don't think MS/Office cares

/Lennart
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bhrt60 Absent Member.
Absent Member.

Re: Unable to Send email from Word 2016 as an attachement

SR# 101147843721

>>>it looks like a problem happens only on new installation of Win10, in your case also Win7, which had got all MS Online updates and then Office 2016 suite.
My older Win10 had Office 2013 so for your SR, I have uninstalled it and installed Office 2016 . . but as it was working for me before, it continued working also now. Online updates did not change anything.

I know we had those problems with MS "commutative upgrade package" which typically broke things again.
But I have now a VMWare session where this issue is present like in your case. I re-opened the defect and asked if dev can have a look at it and see what needs to be done to fix such cases again. <<<<

BTW: on Windows 7 - I was able to fix it by setting .mapimail to GroupWise
This does NOT seem possible to do in Windows 10 !! aaaargh!!!
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Anonymous_User Absent Member.
Absent Member.

Re: Unable to Send email from Word 2016 as an attachement

Am 25.02.2018 um 23:34 schrieb bhrt60:
>
> SR# 101147843721
>
> BTW: on Windows 7 - I was able to fix it by setting .mapimail to
> GroupWise

How did you do this?

There are many possibilities to screw on mail settings in Windows

system control - E-Mail (32-bit)

different files (c:\windows\*\*mapi*.dll)

registry keys

Who ist the one, who has working mail in conjunction with M$ Office 2k1?
and can check these places?


Gotthard

--
Gotthard Anger
Anwenderbetreuung Netzwerkadministration
Landeskirchenamt der EKM
gotthardanger@no-mx.forums.novell.com
https://forums.novell.com/member.php/35038-gotthardanger

Mails an diese Adresse werden nur nach vorheriger Ansage gelesen!
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Micro Focus Expert
Micro Focus Expert

Re: Unable to Send email from Word 2016 as an attachement

Bhrt60,

> SR# 101147843721


Thanks. I have been in contact with the technician working on your
service request.

Pam

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lelle1 Absent Member.
Absent Member.

Re: Unable to Send email from Word 2016 as an attachement

Hi,
Any news around this issue?

/Lennart
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Micro Focus Expert
Micro Focus Expert

Re: Unable to Send email from Word 2016 as an attachement

Lelle,

> Any news around this issue?


Have you contacted the technician working on the SR? If not, that
would be the way to take this one. If you do not have an active, open
SR you should open one.

Pam

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VictorMicro
New Member.

Re: Unable to Send email from Word 2016 as an attachement

Hi Pam,

I have the same issue.
Is the only way to solve it is call tech support?
Thanks in advance,
Victor
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ablasco Absent Member.
Absent Member.

Re: Unable to Send email from Word 2016 as an attachement

Hi, I've the same problem
If I try to send from word, the error message is MAPI error, but in excel and Powerpoint, send the file by outlook
Any solution to this problem???
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ablasco Absent Member.
Absent Member.

Re: Unable to Send email from Word 2016 as an attachement

Hi
I have the same problem
Anyone has solved it?
BR

rleimer;2475987 wrote:
Hey,

don't know if it's a similar issue than we had, which was with win 7. It's the mailto protocols that didn't work.

Our solution here was to apply a mail.reg file with lots of stuff in it, among that the following:


[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols]
@=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols\mailto]
@=""
"URL Protocol"=""
"AddressPrefix"="Internet:"
"UseAddressPrefix"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols\mailto\DefaultIcon]
@="\"C:\\Novell\\GroupWise\\gwmailto.exe\",0"

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols\mailto\shell]
@=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols\mailto\shell\Open]
@=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\GroupWise\Protocols\mailto\shell\Open\Command]
@="\"C:\\Novell\\GroupWise\\gwmailto.exe\" /%1"



If needed I can provide you with the full file, though I don't know if it will work in your environment. Probably best to stick to support.
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Knowledge Partner
Knowledge Partner

Re: Unable to Send email from Word 2016 as an attachement

In article <ablasco.8hd3fz@no-mx.forums.microfocus.com>, Ablasco wrote:
> Anyone has solved it?


If they have, they haven't shared with us. Please to if you do so.

Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!

___
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
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Knowledge Partner
Knowledge Partner

Re: Unable to Send email from Word 2016 as an attachement

In article <victorc.8h9rmo@no-mx.forums.microfocus.com>, Victorc wrote:
> Is the only way to solve it is call tech support?


That would likely be the fastest. The more of us calling in and
prodding, the faster a fix will happen and then be shared.
Just waiting might work too, but the length of time will relate to how
many are actively pushing for a solution via Service Requests, so the
more the merrier.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!

___
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
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hko Trusted Contributor.
Trusted Contributor.

Re: Unable to Send email from Word 2016 as an attachement

Hello Pam, and others. Whe are moving on our Win7 workstations, from Office 2013 to Office 2016. And have the same problem with Word and attachtments. From Excel and Powerpoint it works fine, but not from Word. We also tried the Groupwise 14.2.3 client, this version have the same issue in combination with Office 2016. Can anyone, or MicroFocus tell us the supported solution for this? Kind regards, Henk.
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