Anonymous_User Absent Member.
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Unable to verify account information

Hi,

I've searched for the answer to my problem to no avail and this product is brand new to me so forgive me if this is a common problem.

I've got the GW Mobility Pack Public Beta 88 release installed on a SLES 11 SP1 server. All seems to work fine. The connectors are running, it's listening on the appropriate ports, and I can login to the webadmin page. My account is listed there with the proper username. Right now, we don't have SSL setup so the connection to the server is only available internally.

I connect my iPhone to our VPN over WiFi and try to add my account/server and I get "Unable to verify account information." I can browse to the webadmin page from the iPhone okay so IP address connectivity seems to be fine.

I've tried enabling anonymous bind and using secure and non-secure connections to the LDAP servers but I just cannot get this thing to connect.

Not just that, but I've tried putting the services into verbose logging and checked the /var/log/datasync/ folders and cannot find anything of use in there. So I really don't know where to go or where to look to find the source of my problem.

Any hints or ideas?


Thanks,
Aaron
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17 Replies
jmarton2 Absent Member.
Absent Member.

Re: Unable to verify account information

aaronm04 wrote:

> I connect my iPhone to our VPN over WiFi and try to add my
> account/server and I get "Unable to verify account information." I
> can browse to the webadmin page from the iPhone okay so IP address
> connectivity seems to be fine.


Can you get a telnet client on the iPhone and try telnetting to the
server on port 80? Or, for that matter, can you telnet to it on port
80 from a machine on the same LAN as the Mobility server?

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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Anonymous_User Absent Member.
Absent Member.

Re: Unable to verify account information

Thanks for the reply, Joe.

From my laptop, connected internally, can telnet to port 80 just fine on the server. If I use a browser, I get a blank page.

When I initially setup the server, I opened all of the appropriate ports on the firewall (80, 636, 8120, etc.) but have since shut it down while troubleshooting this. Hasn't made a difference.


Aaron


jmarton;2009558 wrote:

Can you get a telnet client on the iPhone and try telnetting to the
server on port 80? Or, for that matter, can you telnet to it on port
80 from a machine on the same LAN as the Mobility server?

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms
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Anonymous_User Absent Member.
Absent Member.

Re: Unable to verify account information

Thought I would also mention that, on my iPhone, I have tried putting in just the IP of the server and also tried it with a ':80' on the end and got the same thing.

When it goes into the Verifying part, it usually comes back pretty quickly.
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jmarton2 Absent Member.
Absent Member.

Re: Unable to verify account information

aaronm04 wrote:

> From my laptop, connected internally, can telnet to port 80 just fine
> on the server.


That's good.

> If I use a browser, I get a blank page.


That's expected behavior.

> When I initially setup the server, I opened all of the appropriate
> ports on the firewall (80, 636, 8120, etc.) but have since shut it
> down while troubleshooting this. Hasn't made a difference.


I guess the main question now is whether or not the iPhone can contact
the server on port 80. Either a telnet client on the iPhone or a
packet capture on the Mobility server will work.

Another way to test, if you know the IP address of the iPhone, is to
search the Mobility connector's logs for that IP address to see if the
device ever hits it.

/var/log/datasync/connectors/default.pipeline1.mobility-AppInterface.log

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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Anonymous_User Absent Member.
Absent Member.

Re: Unable to verify account information

I have seen the same on couple iPhone we have, removing the account from the
iPhone and adding it seems to fix it.

I "think" there is something odd the way iPhone get's hung up or caches
DNS, once a device thinks that a url is invalid such as the link to
mobility, it refuses to try it again later. Sometimes a hard reset will fix
it or removing the activsync acocunt and re-entering it seems to help.

Just my thought on it, I'm by mo means an iPhone expert.


"aaronm04" <aaronm04@no-mx.forums.novell.com> wrote in message
news:aaronm04.4fjhw2@no-mx.forums.novell.com...
>
> Hi,
>
> I've searched for the answer to my problem to no avail and this product
> is brand new to me so forgive me if this is a common problem.
>
> I've got the GW Mobility Pack Public Beta 88 release installed on a
> SLES 11 SP1 server. All seems to work fine. The connectors are
> running, it's listening on the appropriate ports, and I can login to the
> webadmin page. My account is listed there with the proper username.
> Right now, we don't have SSL setup so the connection to the server is
> only available internally.
>
> I connect my iPhone to our VPN over WiFi and try to add my
> account/server and I get "Unable to verify account information." I can
> browse to the webadmin page from the iPhone okay so IP address
> connectivity seems to be fine.
>
> I've tried enabling anonymous bind and using secure and non-secure
> connections to the LDAP servers but I just cannot get this thing to
> connect.
>
> Not just that, but I've tried putting the services into verbose logging
> and checked the /var/log/datasync/ folders and cannot find anything of
> use in there. So I really don't know where to go or where to look to
> find the source of my problem.
>
> Any hints or ideas?
>
>
> Thanks,
> Aaron
>
>
> --
> aaronm04
> ------------------------------------------------------------------------
> aaronm04's Profile: http://forums.novell.com/member.php?userid=6828
> View this thread: http://forums.novell.com/showthread.php?t=418090
>



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Anonymous_User Absent Member.
Absent Member.

Re: Unable to verify account information

Got the iPhone's IP and searched the log you mentioned. No instance of my IP in that log. A connectivity issue somewhere between the GW Mobile server, iPhone, and the VPN? Seems odd since I can get to the webadmin console from my iPhone but it also makes sense if this is telling me the device is not making contact with the server.


Aaron
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jmarton2 Absent Member.
Absent Member.

Re: Unable to verify account information

aaronm04 wrote:

> Got the iPhone's IP and searched the log you mentioned. No instance
> of my IP in that log. A connectivity issue somewhere between the GW
> Mobile server, iPhone, and the VPN? Seems odd since I can get to the
> webadmin console from my iPhone but it also makes sense if this is
> telling me the device is not making contact with the server.


Sounds like there could be some sort of connectivity problem preventing
access on port 80. If you run Wireshark on the SLES server do you ever
see the iPhone hit? My guess is no if the logs don't show it, either,
but that's another way to tell for sure.

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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Anonymous_User Absent Member.
Absent Member.

Re: Unable to verify account information

Well ... after all that, I seem to be connecting today. I am working off site and the connection is VERY slow but that may be a product of my connection. I'm a little concerned as it's a pretty good connection, but not overly so.

The only thing I found (which didn't work yesterday) was that after I added the profile, despite the connection failing, and tried to edit it, it had SSL On. The device Wiki says that the iPhone is supposed to try port 80 if 443 doesn't work. I couldn't get it to work even if I added the port to the IP. I had tried turning off SSL yesterday and got the same thing but today when I try, it syncs mail.

Interestingly, I *still* don't see my IP address in the log file despite knowing that I'm making contact. If I login to the webadmin console, I can see a device ID associated with my account so it's definitely working. I tried searching all of the log files in /var/log/datasync/connectors/ for an instance of my IP address and got nothing.


Aaron
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jmarton2 Absent Member.
Absent Member.

Re: Unable to verify account information

aaronm04 wrote:

> The only thing I found (which didn't work yesterday) was that after I
> added the profile, despite the connection failing, and tried to edit
> it, it had SSL On. The device Wiki says that the iPhone is supposed
> to try port 80 if 443 doesn't work. I couldn't get it to work even
> if I added the port to the IP. I had tried turning off SSL yesterday
> and got the same thing but today when I try, it syncs mail.


The few iPhones we've tested here running both iOS3 & iOS4 do in fact
fallback to 80 when 443 is unavailable. That's the configuration we
had been testing up until the past couple of weeks when I switch to
SSL. Perhaps the problem is because you're using a VPN on the iPhone?

> Interestingly, I still don't see my IP address in the log file
> despite knowing that I'm making contact. If I login to the webadmin
> console, I can see a device ID associated with my account so it's
> definitely working. I tried searching all of the log files in
> /var/log/datasync/connectors/ for an instance of my IP address and got
> nothing.


If you're using a VPN, do you need to search for a tunnel IP instead of
the actual IP the device receives from AT&T (or your WiFi network)?

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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gatkinson Absent Member.
Absent Member.

Re: Unable to verify account information

I don't see any IP address logging either with my logging set to verbose. I'm trying to find out at what level of logging we should see IP addresses, if ever in the logs.
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jmarton2 Absent Member.
Absent Member.

Re: Unable to verify account information

gatkinson wrote:

> I don't see any IP address logging either with my logging set to
> verbose. I'm trying to find out at what level of logging we should
> see IP addresses, if ever in the logs.


Hmm... now that you mention it, I don't, either. But I know it worked
in the past. I'll have to find out from Novell.

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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Anonymous_User Absent Member.
Absent Member.

Re: Unable to verify account information

jmarton;2010105 wrote:

The few iPhones we've tested here running both iOS3 & iOS4 do in fact
fallback to 80 when 443 is unavailable. That's the configuration we
had been testing up until the past couple of weeks when I switch to
SSL. Perhaps the problem is because you're using a VPN on the iPhone?


It *could* be. I really don't know. I'm glad I was able to make it work because I was struggling to figure it out. I'm waiting on some certificates we ordered and once we get those, we can SSLize the connection and open it up externally. The external connectivity will be the real test, as I realize that the VPN connection requirement is only temporary and may produce some unusual problems.


jmarton;2010105 wrote:

If you're using a VPN, do you need to search for a tunnel IP instead of
the actual IP the device receives from AT&T (or your WiFi network)?

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms


I got my device IP from WebAccess. I logged into it from the phone, checked the PO logs, and used that IP to search the logs with. It's an IP that is issued by our VPN.
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Anonymous_User Absent Member.
Absent Member.

Re: Unable to verify account information

Possible issue with the most recent build (-88)
?

jmarton;2010227 wrote:
gatkinson wrote:

> I don't see any IP address logging either with my logging set to
> verbose. I'm trying to find out at what level of logging we should
> see IP addresses, if ever in the logs.


Hmm... now that you mention it, I don't, either. But I know it worked
in the past. I'll have to find out from Novell.

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms
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jmarton2 Absent Member.
Absent Member.

Re: Unable to verify account information

aaronm04 wrote:

> Possible issue with the most recent build (-88)


I'm actually on the previous one, 81, and I don't see IPs. We'll see
what Novell says.

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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