ArielJones Absent Member.
Absent Member.
1065 views

Unable to view HTML formatted Emails

Hello,

I am having a strange issue where a user who uses WebAccess for their e-mail is unable to view content of emails between 7:30 - 9 AM. If he chooses to view them as Plain Text during the time period, he can see everything. I am working on what is causing this, but I was wondering if he chooses the option "Load basic interface", does that automatically display emails in the Plain Text format? Or is there a way to force that option when he logs in to WebAccess?
Labels (2)
0 Likes
1 Reply
Micro Focus Expert
Micro Focus Expert

Re: Unable to view HTML formatted Emails

Hi,

My first thought, seeing as it's specific time based, is to check the Anti-Virus program.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.