clausbc Absent Member.
Absent Member.
575 views

Undelted items gets deleted again

Hi,

I am running GroupWise 2012sp2 on SLES XEN guest. Windows client on windows 7.
A user has deleted several 1000 mails from custom folders in the Cabinet. The mailbox is excluded from automatic cleanup, so the mails are still there.
I logged into the client mailbox from the full windows client and Undeleted all mails. All of them moved correctly into correct folders, which was verified both from own account and a proxy account.
The next day the mails were once again returned to the Trash Can, which I do not understand - how can that be prevented?

Best regards Claus, DK
Labels (2)
0 Likes
4 Replies
Micro Focus Expert
Micro Focus Expert

Re: Undelted items gets deleted again

Hi Claus

Double-check the settings directly on the client Tools | Options | Environment | Clean Up | auto delete options

These operate independantly of what is set centrally if you have not locked your options.

Please do let us know.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
Knowledge Partner
Knowledge Partner

Re: Undelted items gets deleted again

In article <clausbc.6yucqn@no-mx.forums.microfocus.com>, Clausbc wrote:
> I am running GroupWise 2012sp2 on SLES XEN guest. Windows client on
> windows 7.
> A user has deleted several 1000 mails from custom folders in the
> Cabinet. The mailbox is excluded from automatic cleanup, so the mails
> are still there.


I had a client who was experiencing this as well for a while, but then
it seemed to go away. Updating to newer clients appears to have fixed
it. You can run the GW 2012 SP3hp1 client just fine against the SP2
back end, though updating that is strongly recommended because of the
security issues that were fixed.

I would also ensure that this user's mail box is running clean in your
regular scheduled GWChecks. Here is the set I usually set up for my
clients http://www.konecnyad.ca/andyk/gwmnt5x.htm



Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!

___
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
0 Likes
clausbc Absent Member.
Absent Member.

Re: Undelted items gets deleted again

Hi Laura,

I think you are spot on: The client settings were wrong. I have updated the settings and will verfiry tommorrow.
Thank you

Best regards Claus, DK
0 Likes
Micro Focus Expert
Micro Focus Expert

Re: Undelted items gets deleted again

Hi Claus,

Moving forward you might want to lock these settings centrally to prevent users from fiddling with these settings in the client themselves. It prevents a whole lot of headaches, as you've just experienced.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.