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User gets only some emails, not all

Hello,

one User with a Lumia 900 has reported, that he doesn't get all emails anymore, since the mobility connector crashed 2 days ago.
He has about 60 emails in his inbox, but only 15 are synced.
I deleted and readded his account following https://www.novell.com/communities/coolsolutions/groupwise-mobility-trouble-shooting-best/
Then I followed https://www.novell.com/support/kb/doc.php?id=7007206 except the last part about Event notifications. There is no Event notification list link in the HTTP interface of the POA.

Is there sth. else I can do?

Michael
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Re: User gets only some emails, not all

Edit: Now, the device is not yet added again. But I can see in the Webmin-UI, that again only 15 emails are waiting for sync.
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Re: User gets only some emails, not all

In article <michaelhuber.668ac0@no-mx.forums.novell.com>, Michaelhuber
wrote:
> one User with a Lumia 900 has reported, that he doesn't get all emails
> anymore, since the mobility connector crashed 2 days ago.
> He has about 60 emails in his inbox, but only 15 are synced.
>

What version of POAs are being connected to?
What version of Mobility?
Are there any other users with that unit on the system or at least some
with a similar OS?
Have you looked at the Mobility logs?


Andy of
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Re: User gets only some emails, not all

konecnya;2297668 wrote:
In article <michaelhuber.668ac0@no-mx.forums.novell.com>, Michaelhuber
wrote:
> one User with a Lumia 900 has reported, that he doesn't get all emails
> anymore, since the mobility connector crashed 2 days ago.
> He has about 60 emails in his inbox, but only 15 are synced.
>

What version of POAs are being connected to?
What version of Mobility?
Are there any other users with that unit on the system or at least some
with a similar OS?
Have you looked at the Mobility logs?


The Groupwise version we use is 8.0
The Datasync has version 1.2.5.299
The Groupwise-/Mobility-Connectors have version 1.2.5.4417
Unfortunately, this is the only device with Windows Phone OS.

Yes, I looked at the logs, but found nothing unusual, no errors.

Michael
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Re: User gets only some emails, not all

michaelhuber wrote:

> The Groupwise version we use is 8.0


Just 8.0? Not 8.0.2? You need to be on 8.0.2.

--
Danita
Novell Knowledge Partner
GroupWise Mobility Service 2.0 Guide - http://bit.ly/1cv13RE


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Re: User gets only some emails, not all

In article <mpro.mxr0hw0o1scin1wwm.dzanre@no-mx.forums.novell.com>,
DZanre wrote:
> Just 8.0? Not 8.0.2? You need to be on 8.0.2.
>

At least 8.0.2
to get full version of your POA(the important part here) on Linux, use
the following command.
rpm -qa | grep group


Andy of
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Re: User gets only some emails, not all

Well, this is the ouput of rpm -qa | grep group:

novell-groupwise-agents-8.0.2-92377
novell-groupwise-gwcheck-8.0.2-92377
novell-groupwise-gwia-8.0.2-92377
simba-sbs-groupwise8-2.5.1-r2106
novell-groupwise-admin-8.0.2-92377
novell-groupwise-webaccess-8.0.2-92377
novell-groupwise-dbcopy-8.0.2-92377
novell-groupwise8-sdd-8.0.2-20110211
novell-groupwise-gwinter-8.0.2-92377
novell-groupwise-gwha-8.0.2-92377

Michael
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Re: User gets only some emails, not all

In article <michaelhuber.668b9c@no-mx.forums.novell.com>, Michaelhuber
wrote:
> Edit: Now, the device is not yet added again. But I can see in the
> Webmin-UI, that again only 15 emails are waiting for sync.
>

Now the real question is, are those messages the most recent, the
oldest, or some mix? We might get a good clue from knowing that.

I think those versions you are on are at the minimum needed, but that
is tight. Hopefully Danita can confirm.

How long has this system been used? Perhaps some database maintenance
is required.
"It is recommended to run through these steps atleast every 6 months."
http://www.novell.com/support/kb/doc.php?id=7009453


Andy of
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Re: User gets only some emails, not all

I forgot to reply to the question, what emails aren't synced.
The newest emails are all synced, then there are ones that are not synced and older are not synced at all, like this:

sync
sync
sync
no sync
sync
no sync
sync
sync
no more sync from here.

I did a database maintenance as mentioned last weekend, I guess for the first time ever.
But now even fewer emails are synced (9 of 32), although I initialized the user.

Michael
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Re: User gets only some emails, not all

In article <michaelhuber.66hj7b@no-mx.forums.novell.com>, Michaelhuber
wrote:
> I did a database maintenance as mentioned last weekend, I guess for the
> first time ever.
> But now even fewer emails are synced (9 of 32), although I initialized
> the user.


Have you gotten your maintenance to the point of no reoccurring errors?
There may still be a problem with this user's database that requires
specific GWCheck options to be run against it.
http://www.konecnyad.ca/andyk/gwlogs.htm


Andy of
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Re: User gets only some emails, not all

Might sound trivial but we have had this a few times and it seems to always be that the user has rearranged Folders within their GroupWise account.
By this i mean they may have The Calendar under the Mailbox, or Sent Items under the Mailbox, or Address Book under the Calendar etc......
The placement is important for some folders (Mailbox, Sent, Calendar, Contacts, Trash need to be in the root)



>>> michaelhuber<michaelhuber@no-mx.forums.novell.com> 12/14/2013 6:16 AM >>>


Well, this is the ouput of rpm -qa | grep group:

novell-groupwise-agents-8.0.2-92377
novell-groupwise-gwcheck-8.0.2-92377
novell-groupwise-gwia-8.0.2-92377
simba-sbs-groupwise8-2.5.1-r2106
novell-groupwise-admin-8.0.2-92377
novell-groupwise-webaccess-8.0.2-92377
novell-groupwise-dbcopy-8.0.2-92377
novell-groupwise8-sdd-8.0.2-20110211
novell-groupwise-gwinter-8.0.2-92377
novell-groupwise-gwha-8.0.2-92377

Michael


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