Micro Focus Expert
Micro Focus Expert
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User move stuck in Source domain updated

Hi,

Last Friday I've moved 10 mailboxes from DOM1.PO1 to DOM2.PO2. 6 of them were moved fine, but 4 of them got stuck in "Source domain updated". My only option in the User Move Status window is "Refresh" and "Clear Status". The users can log in, but of course their mailboxes are empty. The userdb files are there on the source post office and they seems to be not empty. There are no pending operations. Source, destination, primary domain shows the same info about the mailboxes. I tried to Clear Status the move, but the next they it reappeared. There is nothing in the logs, no TRACK MOVE, or anything like that, just the rename operation.

How can I fix this failed move?
According to tid 7008300 (I don't have D109 Bad Parameter error), the theory is that I should reverse somehow the move operation so that the users belongs to the source domain. Should I restore a domain database from backup? But what happens to the mailboxes that were created after last Friday? Will they disappear?

Regards,
Gellért
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plaubscher Respected Contributor.
Respected Contributor.

Re: User move stuck in Source domain updated

Did you try to retry / restart or force complete the moves ?
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Micro Focus Expert
Micro Focus Expert

Re: User move stuck in Source domain updated

My only option in the User Move Status window is "Refresh" and "Clear Status". The retry/restart, Pending items, Force complete buttons are greyed out.
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Knowledge Partner
Knowledge Partner

Re: User move stuck in Source domain updated

In article <gehorvath.7s5q9b@no-mx.forums.microfocus.com>, Gehorvath
wrote:
> My only option in the User Move Status window is "Refresh" and "Clear
> Status". The retry/restart, Pending items, Force complete buttons are
> greyed out.


Something is clearly off, but I can't think of where to point you to. I
suspect that those users have issues that will become evident if you
look at them in your regularly run Contents GWCheck.
It would likely be your best option to formally open a Service Request
with Micro Focus.


Andy of
http://KonecnyConsulting.ca in Toronto
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http://forums.novell.com/member.php/75037-konecnya
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snielson1 Absent Member.
Absent Member.

Re: User move stuck in Source domain updated

I wouldn't recommend restoring any databases... It could make things more difficult to recover.

Clear the move status for those 4 users, then run the validate maintenance on both POs (and domains?) involved.
Rebuild the post offices from their owning domains, and move the users back to their original post office.

Have the users check their mailboxes, and run another validate before trying the move again.

Hope it goes well!

Shane Nielson Kind of alright at doing stuff with the computer thing
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Micro Focus Expert
Micro Focus Expert

Re: User move stuck in Source domain updated

I cannot rebuild the target PO:

Creating database...
Adding records to post office database...
Rebuilding database index: 1
Adding records to post office database: 50421

Error (C05B): Index key in record is too long

Actually I cannot rebuild any PO at all.
Now I open an SR.
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Micro Focus Expert
Micro Focus Expert

Re: User move stuck in Source domain updated

The solution was to restore the source mailbox from tape backup, start a temporary gwpoa agent on a temporary machine, log in into the mailboxes and archive the emails into a local gw archive.
My only worry was, that the tape backup has run for 160 hours and the database was massively inconsistent. I saw some error messages in the gwpoa logs, while I was archiving the mailboxes, so I am sure that there are some lost emails, but at least I could recover lots of them.
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Knowledge Partner
Knowledge Partner

Re: User move stuck in Source domain updated

In article <gehorvath.7skvmn@no-mx.forums.microfocus.com>, Gehorvath
wrote:
> The solution was to restore the source mailbox from tape backup, start a
> temporary gwpoa agent on a temporary machine, log in into the mailboxes
> and archive the emails into a local gw archive.
> My only worry was, that the tape backup has run for 160 hours and the
> database was massively inconsistent. I saw some error messages in the
> gwpoa logs, while I was archiving the mailboxes, so I am sure that there
> are some lost emails, but at least I could recover lots of them.


Do you have schedule GWChecks running? Especially having a Contents
Analyze/Fix being done at least once a month or so?
There are lots of little things that can build up if this isn't being done
that can snag other system changes such as a move. Also important to
check those logs periodically to make sure there aren't any stuck issues
that require some manual intervention.
http://www.konecnyad.ca/andyk/gwmnt5x.htm


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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Micro Focus Expert
Micro Focus Expert

Re: User move stuck in Source domain updated

The default scheduled tasks are active. Daily structure check and weekly content checks.
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Knowledge Partner
Knowledge Partner

Re: User move stuck in Source domain updated

In article <gehorvath.7stxk0@no-mx.forums.microfocus.com>, Gehorvath
wrote:
> The default scheduled tasks are active. Daily structure check and weekly
> content checks.


Good, that takes care of lots of things. Now do you check the resulting
logs? There are some issues that won't always be cleared with the standard
checks and need focused manual intervention. I've seen some of these hang
up moves, i.e. Found them investigating a stuck move. I wrote up the
basics of checking this in
http://www.konecnyad.ca/andyk/gwlogs.htm


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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Micro Focus Expert
Micro Focus Expert

Re: User move stuck in Source domain updated

Hi,

Subsequent to restoring the mailbox from tape backup, have you been able to rebuild your PO databases? If not that would indicate a much larger issue in your GroupWise system. If you are still having problems with database rebuilds I recommend a Top Down rebuild of your GroupWise system. Thanks to Morris Blackham there is a tool to assist you with this: https://www.novell.com/communities/coolsolutions/cool_tools/groupwise-1400-top-down-rebuild/

Cheers,
Laura Buckley

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