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cesa7 Absent Member.
Absent Member.
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Using Word as email editor in GroupWise

We have a few users who insist on using Word as their email editor in GroupWise. When the option to use Word is enabled, the GroupWise client will randomly crash when working with appointments in the calendar. When I turn off Word as the email editor, the GroupWise client does not crash.

The events logs on the workstation shows grpwise.exe crashing on a variety of DLLs when the problem happens. There's no rhyme or reason to which DLL is listed. Also when GroupWise crashes, WINWORD.EXE remains in memory and the workstation cannot be shutdown until the task is ended.

So far I've used GWCheck to ensure the user's DB is okay. Uninstalled and reinstalled GroupWise from the workstation and ran a repair installation of Office.

The GroupWise client is 8.02 HP3 and Office is version 2007 SP3.

Any thoughts?

Thanks for the help!!
Brad
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Anonymous_User Absent Member.
Absent Member.

Re: Using Word as email editor in GroupWise

cesa7,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php

If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your Novell Product Support Forums Team
http://forums.novell.com/

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