WIP item does not move to Sent Items folder when sent

[PatMueller]

One user--occasionally he sends an item from his WIP folder and the email will be delivered to the external recipient (shows as transferred in the logs and recipient even replies) but the item never moves from his WIP folder to his sent items folder. This does not happen every time but is disconcerting when it does. So far, I cannot identify anything unique about the problem message.

[laurabuckley]

Hi,

Please let us know the version and build of the client being used so I can investigate/test further.

Thanks,

[KonecnyA]

In article <PatMueller.8r1xen@no-mx.forums.microfocus.com>, PatMueller
wrote:
> One user--occasionally he sends an item from his WIP folder and the
> email will be delivered to the external recipient (shows as transferred
> in the logs and recipient even replies) but the item never moves from
> his WIP folder to his sent items folder. This does not happen every
> time but is disconcerting when it does. So far, I cannot identify
> anything unique about the problem message.

Beyond the version checks, make sure basic health checks /cleanups have
been run on his mailbox as well as temp files and such cleared on his PC.
Sometimes just collected temp files trips up the odd thing on Windows, or
there could be an issue with his mailbox that would be found with looking
at the logs of your regular GWChecks.

https://konecnyconsulting.ca/itnotes/pcmaint.html
https://www.konecnyad.ca/andyk/gwlogs.htm


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
https://forums.novell.com/member.php/75037-konecnya
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[PatMueller]

Thanks--I have run GW checks on his account and his temp files are cleaned up via a regular job of which he is not even aware. His GW database is quite large (we just installed Retain so as soon as we are confident in that we will be cleaning up more regularly--having an issue with Sent items right now).
The GW client is 8.0.3--old because we are still a heavy DMS user. The backend is 2014 though. Looking into other options for the DMS too, then hopefully, we can upgrade the client. It is strange because he is the only one who complained about this. Appreciate any ideas.

[KonecnyA]

In article <PatMueller.8riczc@no-mx.forums.microfocus.com>, PatMueller
wrote:
> The GW client is 8.0.3--old because we are still a heavy DMS user. The
> backend is 2014 though.

Which build of that client? There were several hotpatches, HP4 is the
last publically available.
Caching mode or on-line?
Also which build is the backend on? Might be relevant.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
https://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!