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WebAccess working for some users

We migrate from a well function 7.03 to 8.00. The WebAccess agent installation makes a lot of trouble, but now the agent work. But not for all users. It's not a missing access rule!
The behviour is, succefull login (at WebAcc Agent screen) and returning to the Login Screen with an error message. There are no messages at WebAcc, Logger screen or tomcat logs.
After a while the webaccess agent tell about conversation timeout for all of the tests as a connection.

Thanks,
Bodo

=============================ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðMEBSware Informatik GmbHðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðBodo SchulzðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWððWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðBodo.Schulz@MEBSware.DEðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðwww.mebsware.deðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð=============================
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jmarton2 Absent Member.
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Re: WebAccess working for some users

On Thu, 08 Jan 2009 17:08:29 +0000, Bodo Schulz wrote:

> We migrate from a well function 7.03 to 8.00. The WebAccess agent
> installation makes a lot of trouble, but now the agent work. But not for
> all users. It's not a missing access rule! The behviour is, succefull
> login (at WebAcc Agent screen) and returning to the Login Screen with an
> error message. There are no messages at WebAcc, Logger screen or tomcat
> logs. After a while the webaccess agent tell about conversation timeout
> for all of the tests as a connection.


So is this just some users or all users? Also, if you put the WebAccess
logs into verbose mode, do you see any errors there? How about errors on
the POA? Put those logs into verbose mode as well.




--
Joe Marton
Novell Support Forum SysOp
See what GroupWise 8 can do for you.
http://www.novell.com/products/groupwise/

Joe Marton Emeritus Knowledge Partner
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Anonymous_User Absent Member.
Absent Member.

Re: WebAccess working for some users

Is this user based or have could it be all users in one particular Post Office? Just a thought.
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Anonymous_User Absent Member.
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Antw: Re: WebAccess working for some users

Dear Bill,

it's one user of a postoffice with 10. One difference is, that these user has a name which also used in an external domain. But using the explizit and complete name will not change the behavior.

=============================ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðMEBSware Informatik GmbHðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðBodo SchulzðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWððWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðBodo.Schulz@MEBSware.DEðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðwww.mebsware.deðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð=============================


>>>

Von: Bill Swisher<Bill.Swisher@Thomasmore.edu>
An:novell.support.groupwise.8x.web-access
Datum: 08.01.2009 22:53
Betreff: Re: WebAccess working for some users
Is this user based or have could it be all users in one particular Post Office? Just a thought.
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Anonymous_User Absent Member.
Absent Member.

Antw: Re: WebAccess working for some users

Dear Joseph,
in one installation it's one user, in a second installation there are
all users inaccessible.
The verbose mode at the webacc agent gives no more information. At POA
side there no more information.


=============================ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðMEBSware Informatik GmbHðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðBodo SchulzðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWððWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðBodo.Schulz@MEBSware.DEðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðwww.mebsware.deðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð=============================


>>>

Von: Joseph Marton<jmartonNO@SPAMhsemuni.com>
An:novell.support.groupwise.8x.web-access
Datum: 08.01.2009 18:53
Betreff: Re: WebAccess working for some users
On Thu, 08 Jan 2009 17:08:29 +0000, Bodo Schulz wrote:


> We migrate from a well function 7.03 to 8.00. The WebAccess agent
> installation makes a lot of trouble, but now the agent work. But not for
> all users. It's not a missing access rule! The behviour is, succefull
> login (at WebAcc Agent screen) and returning to the Login Screen with an
> error message. There are no messages at WebAcc, Logger screen or tomcat
> logs. After a while the webaccess agent tell about conversation timeout
> for all of the tests as a connection.


So is this just some users or all users? Also, if you put the WebAccess
logs into verbose mode, do you see any errors there? How about errors on
the POA? Put those logs into verbose mode as well.




--
Joe Marton
Novell Support Forum SysOp
See what GroupWise 8 can do for you.
http://www.novell.com/products/groupwise/
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ludicious Absent Member.
Absent Member.

Re: WebAccess working for some users

I've had several users with this issue, I'm thinking after I logged them in and out of a GW8 client, they were able to login to Webacc. Odd as it sounds... but I couldn't really pinpoint anything else I did.

Ben S.
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