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Super Contributor.
Super Contributor.
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Webacces mobile users cant reply on message

Is anyone who is having this problem?
Users opens the webaccess using a browser on a mobile. they can read the messages but cant reply. if they click reply it will freeze.
We use GW 14.2.3 . on mobile i try chrome and the buildin browser.

Any solution?

greetings Wilfred
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Absent Member.
Absent Member.

Re: Webacces mobile users cant reply on message

nuborgh,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
is urgent or not getting a response, you might try one of the following options:

- Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
all the other self support options and support programs available.
- Open a service request: https://www.microfocus.com/support
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.microfocus.com)
- You might consider hiring a local partner to assist you.
https://www.partnernetprogram.com/partnerfinder/find.html

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.microfocus.com/faq.php

Sometimes this automatic posting will alert someone that can respond.

If this is a reply to a duplicate posting or otherwise posted in error, please
ignore and accept our apologies and rest assured we will issue a stern reprimand
to our posting bot.

Good luck!

Your Micro Focus Forums Team
http://forums.microfocus.com



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Knowledge Partner
Knowledge Partner

Re: Webacces mobile users cant reply on message

On Tue, 12 Jun 2018 14:26:02 GMT, nuborgh
<nuborgh@no-mx.forums.microfocus.com> wrote:

>
>Is anyone who is having this problem?
>Users opens the webaccess using a browser on a mobile. they can read the
>messages but cant reply. if they click reply it will freeze.
>We use GW 14.2.3 . on mobile i try chrome and the buildin browser.
>
>Any solution?
>
>greetings Wilfred


I just tried this on 14.2.3 with an iPhone and it works fine for me.
Since no one else has replied, this is probably not common at all. But
I'm not sure what to suggest, other than checking log files to see if
you can get a hint as to the problem. Or else open an SR with
MicroFocus.

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Knowledge Partner
Knowledge Partner

Re: Webacces mobile users cant reply on message

In article <nuborgh.8irahc@no-mx.forums.microfocus.com>, Nuborgh wrote:
> Is anyone who is having this problem?
> Users opens the webaccess using a browser on a mobile. they can read the
> messages but cant reply. if they click reply it will freeze.
> We use GW 14.2.3 . on mobile i try chrome and the buildin browser.


Not on seeing this on a Samsung Galaxy Tab E, droid version 7.1.1. What
devices/versions are you seeing this on?
Perhaps some cleanup under Settings, Device Maintenance might be in order.

Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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