Webaccess 2012 Attachments Error

[Gingrasm]

I am trying to figure out a problem with users not being able to add an attachment using Webmail 12.0.1 on SLES.

The user adds the attachment to the message then gets a "Your request could not be processed due to a connection failure with the server". If the user tries the same document using another computer, the message goes through. We have seen this problem with IE, Chrome and Firefox using different versions of Windows. Installing a different browser on the same computer allowed a user to send the document.

Any ideas on where to start with this?

Thanks!

Mario
Laurentian University

[dzanre1]

Gingrasm wrote:

> We have seen this problem with IE, Chrome and Firefox using different versions
> of Windows. Installing a different browser on the same computer allowed a
> user to send the document.

Okay - so what you are really saying is that it is widespread among just about
any combos you try, but intermittent?

Do you see any errors in any logs

/var/opt/novell/groupwise/webaccess/logs

--
Danita
Novell Knowledge Partner
write like a pro - http://www.writingwithdanita.com/

[Gingrasm]

Intermittent is not really the right word... if a user is getting that error on their PC using browser A, they get it every time they try to send an attachment from that PC using browser A. A different browser on the same PC will let them send the attachment. As far as widespread, I don't have any stats on who can and attachments and who can't. All I'm relying on are the users that have complained. However, I would guess that it is a small percentage (maybe 15-25%?).

It seems to me that browser A picked up some setting that prevents attachments. By installing another browser, it doesn't get this setting and allows the user to send properly.

[dzanre1]

Gingrasm wrote:

> It seems to me that browser A picked up some setting that prevents
> attachments. By installing another browser, it doesn't get this setting and
> allows the user to send properly.

Have you checked toolbar addins, extensions, cleared the cache, etc.?

--
Danita
Novell Knowledge Partner
write like a pro - http://www.writingwithdanita.com/

[MarkDissington]

Try Ctrl-F5 on the browser with the issue. That should force it to get new copies of everything (including Javascript files which are used commonly for client side functions such as adding attachments), some times these aren't cleared when caches are. Did this issue appear after an upgrade from 12.0.0 to 12.0.1? If so, then I bet the javascript has changed and is stuck cached on that browser.

Mark.