Highlighted
TonyPike Absent Member.
Absent Member.
2504 views

Webaccess 8.2: Unable to view Attachments

Our users are unable to view attachments.

When trying to View a file the rendering file view window opens but all that is diplayed is a blank window. The attachments can be opened and saved.

The attachments can be viewed using the GroupWise desktop client on the same PCs used for testing.

Webaccess is running on a Windows 2008 r2 server.

The only document types that appears to be affected are those of MS Office 2003 and 2007.

I have tested using IE 8 and 9, Firefox and Chrome on both Windows XP and Windows 7 PCs.

I hope this is enough information.
Labels (2)
0 Likes
2 Replies
Bob-O-Rama
Visitor.

Re: Webaccess 8.2: Unable to view Attachments

There isn't a GroupWise 8.2... so what version are you really running? 😉 WebAccess view option used the Document Viewer Agent to render the document to HTML for display. You can look at the agent's logs to determine if this is happening, or not, and if not, why. That would be the first step. You should see GWDVA.EXE running, and you should see in your GWINTER logs that document conversion is happening.

-- Bob
0 Likes
TonyPike Absent Member.
Absent Member.

Re: Webaccess 8.2: Unable to view Attachments

That should be 8.0.2, dohh. :-[

We have two clustered webaccess servers. The active one has 6 process instances of GWDVA.exe*32 running and 1 each of

GWINTER.exe*32 and gwmta.exe*32.

Below are the relevant lines from the relevant ####web file in " :\WEBACCDM\wpgate\WEBAC80A\000.prc". As far as I can tell there is no error indicated.

03-21-12 12:25:38 ***** WebAccess Configuration Information *****

03-21-12 12:35:07 ...DM.xxxxxxPO.666661 Login
03-21-12 12:35:07 ...DM.xxxxxxPO.666661 List folders
03-21-12 12:35:07 ...DM.xxxxxxPO.666661 Open folder of incoming messages
03-21-12 12:35:11 ...DM.xxxxxxPO.666661 Open folder of incoming messages
03-21-12 12:35:22 ...DM.xxxxxxPO.666661 Read a message by ID
03-21-12 12:35:23 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:23 Viewed document: Text.htm User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:35:24 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:24 Viewed document: Text.htm User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:35:29 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:29 User Viewed document: xxxxxxDM.xxxxxxPO.666661 Document name unknown
03-21-12 12:35:29 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:29 Viewed document: TEXT.htm User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:35:33 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:33 Viewed document: TEXT.htm User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:35:43 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:43 Viewed document: Unit 11 Exemplar.doc User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:35:44 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:44 Viewed document: Unit 11 Exemplar.doc User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:36:37 ...DM.xxxxxxPO.666661 Read a message by ID
03-21-12 12:36:44 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:36:44 Viewed document: yyyyyy.docx User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:36:45 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:36:45 Viewed document: yyyyyy.docx User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:37:03 ...DM.xxxxxxPO.666661 Logout

Tony
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.