MarkDissington Outstanding Contributor.
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Webaccess Document Access "Unable to process request. ..."

GW 8.02 HP3
Webaccess Agent Version 8.0.3 (11/30/2012)
NW 6.5 SP3 fully patched - mta/poa/gwia/webaccess all on single box

We're trying to allow documents within a limited set of shared folders to be viewed over webaccess. We have also given the user full rights specifically to both the shared folders and the documents. In the full Win Client 8.03 build 105538 the user can open the documents fine.

However, trying to open any of the docs in web access return the error below:
"Unable to process request. Please contact your system administrator."

If you go to the documents tab in webaccess and search, then open the document from the results it works fine, but still fails from the shared folder.

I've found a couple of TIDs regarding the error message, the first (7004454) is fixed by adding missing Spell Checker lines in the webacc.cfg file, all of ours are present.

The 2nd (7007416) https://www.novell.com/support/kb/doc.php?id=7007416 says that hyphens "-" are not supported in domain names, I'm assuming this means internet domain names like bob@my-house.com
Is this correct!? Our domain has a hyphen in it and the 'fix' suggested is completely and utterly out of the question, all documents (over 10,000 of them) would be renumbered rendering all our document number tracking useless.

Is this bug present in gw2012/2014? We were planning to migrate to OES Linux and upgrade to 2012 this summer but haven't scheduled this work as yet.

Mark.
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Re: Webaccess Document Access "Unable to process request. ..."

In article <MarkDissington.6ibzzb@no-mx.forums.novell.com>,
MarkDissington wrote:
> NW 6.5 SP3 fully patched


is that really just sp3? SP8 is the most current for NetWare 6.5

> However, trying to open any of the docs in web access return the error
> below:
> "Unable to process request. Please contact your system administrator."


What does the WebAccess logs show? If not much, increase the logging
level.



Andy of
KonecnyConsulting.ca in Toronto
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Knowledge Partner
Knowledge Partner

Re: Webaccess Document Access "Unable to process request. ..."

In article <MarkDissington.6ibzzb@no-mx.forums.novell.com>,
MarkDissington wrote:
> The 2nd (7007416) https://www.novell.com/support/kb/doc.php?id=7007416
> says that hyphens "-" are not supported in domain names, I'm assuming
> this means internet domain names like bob@my-house.com
>

No, it is clearly for the GroupWise domains, so hopefully you didn't
use hyphens in those too.


Andy of
KonecnyConsulting.ca in Toronto
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MarkDissington Outstanding Contributor.
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Re: Webaccess Document Access "Unable to process request. ..

Hi Andy,

It should have read SP8 plus all the later patches, eyes must been going! The GW domains are just text 🙂

Since the post I bit the bullet and migrated to GW2012SP3 running on SLES11 and OES. Viewing docs in webaccess is now working fine (and much prettier).

Mark.
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