dspender Absent Member.
Absent Member.
2212 views

Webaccess login does nothing when certain user logs in

Only affecting one user....

This user tries to login to webaccess with correct password and the screen simply refreshes. Trying a WRONG password, gives an error.

All the logs show the same as any other user.... they all show a successful login. I even did a DSTrace of the LDAP request and it looks fine - the same as any other successful authentication attempt.

Only thing is, the user's mail never comes up, just refreshes the screen.

Her GW8 client works fine, as does netstorage, our portal and other things requiring her username/pass that use LDAP.

Not sure what to try at this point. We're running GW8.0.0 on OES2

Thanks!
Labels (2)
0 Likes
14 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

dspender,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php

If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your Novell Product Support Forums Team
http://support.novell.com/forums/

0 Likes
ukdtom Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

Start by checking the users folder structure.....

Anything strange here, like the order of the root folders ?

Also, when looking into the logs, are they in verbose mode ?


--
Tommy Mikkelsen
IT Quality A/S, Denmark
Novell Support Forums SYSOP

Sorry, but no support through email
Be a GroupWiseR, go http://www.groupwiser.net

Best Regards Tommy Mikkelsen Denmark Please Report back any success or failure, That way we all learn Sorry, but no support through email "I hate bugs".......Tommy Lee Jones, MIB
0 Likes
spalagiri Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

...or may be JavaScript error (happens due to double quotes in user name or folder name, etc). Fix is available in HP and SP1 but not Shipping code. Send us the Page Source...

0 Likes
ukdtom Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

spalagiri wrote:

>
> ..or may be JavaScript error (happens due to double quotes in user
> name or folder name, etc). Fix is available in HP and SP1 but not
> Shipping code. Send us the Page Source...


And that as well......ThanX for stepping in here spalagiri

--
Tommy Mikkelsen
IT Quality A/S, Denmark
Novell Support Forums SYSOP

Sorry, but no support through email
Be a GroupWiseR, go http://www.groupwiser.net

Best Regards Tommy Mikkelsen Denmark Please Report back any success or failure, That way we all learn Sorry, but no support through email "I hate bugs".......Tommy Lee Jones, MIB
0 Likes
Anonymous_User Absent Member.
Absent Member.

Antw: Webaccess login does nothing when certain user logs in

It seems that this is the same problem as mine (posting 12/11/2008). Untill
today I wasn't able to fix this problem.
;-( k.
0 Likes
Anonymous_User Absent Member.
Absent Member.

Antw: Webaccess login does nothing when certain user logs in

Look for "DelDupFolders" in TID's! Great Chance.

=============================ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðMEBSware Informatik GmbHðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðBodo SchulzðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWððWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðBodo.Schulz@MEBSware.DEðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWðwww.mebsware.deðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð6ðWðWðWðWðWðWðWðWðWðWðWðWðWðWðWð=============================


>>>

Von: dspender<dspender@no-mx.forums.novell.com>
An:novell.support.groupwise.8x.web-access
Datum: 19.01.2009 17:06
Betreff: Webaccess login does nothing when certain user logs in

Only affecting one user....

This user tries to login to webaccess with correct password and the
screen simply refreshes. Trying a WRONG password, gives an error.

All the logs show the same as any other user.... they all show a
successful login. I even did a DSTrace of the LDAP request and it looks
fine - the same as any other successful authentication attempt.

Only thing is, the user's mail never comes up, just refreshes the
screen.

Her GW8 client works fine, as does netstorage, our portal and other
things requiring her username/pass that use LDAP.

Not sure what to try at this point. We're running GW8.0.0 on OES2

Thanks!


--
dspender
------------------------------------------------------------------------
dspender's Profile: http://forums.novell.com/member.php?userid=22818
View this thread: http://forums.novell.com/showthread.php?t=357311
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

Any background information why this should help ?

k.
0 Likes
kathiq Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

Changing the folder structure around seems to do the trick - I had the same problem that was being solved for the most part by changing users passwords - but that didn't always work. Do you think the folders needs to just be re-arranged (choose sort folders) or does the Mailbox need to be on top, and the trash on the bottom no matter what?
0 Likes
ukdtom Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

Been that way for a long time, and should also show as D11B on the POA
screen, when running in Verbose logging


--
Tommy Mikkelsen
IT Quality A/S, Denmark
Novell Support Forums SYSOP

Sorry, but no support through email
Be a GroupWiseR, go http://www.groupwiser.net

Best Regards Tommy Mikkelsen Denmark Please Report back any success or failure, That way we all learn Sorry, but no support through email "I hate bugs".......Tommy Lee Jones, MIB
0 Likes
ahidalgo1 Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

Did you ever find a fix? We see the same things with a handful of users.

8.0.0 HP1

Al

On 1/19/2009 at 9:06 AM, dspender<dspender@no-mx.forums.novell.com> wrote:


Only affecting one user....

This user tries to login to webaccess with correct password and the
screen simply refreshes. Trying a WRONG password, gives an error.

All the logs show the same as any other user.... they all show a
successful login. I even did a DSTrace of the LDAP request and it looks
fine - the same as any other successful authentication attempt.

Only thing is, the user's mail never comes up, just refreshes the
screen.

Her GW8 client works fine, as does netstorage, our portal and other
things requiring her username/pass that use LDAP.

Not sure what to try at this point. We're running GW8.0.0 on OES2

Thanks!


--
dspender
------------------------------------------------------------------------
dspender's Profile: http://forums.novell.com/member.php?userid=22818
View this thread: http://forums.novell.com/showthread.php?t=357311

0 Likes
tkidd1 Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

My work around was to log my affected users in with the GW8 Windows client and then log them out. Web access worked fine for them after that.

ahidalgo;1727715 wrote:
Did you ever find a fix? We see the same things with a handful of users.

8.0.0 HP1

Al

On 1/19/2009 at 9:06 AM, dspender<dspender@no-mx.forums.novell.com> wrote:


Only affecting one user....

This user tries to login to webaccess with correct password and the
screen simply refreshes. Trying a WRONG password, gives an error.

All the logs show the same as any other user.... they all show a
successful login. I even did a DSTrace of the LDAP request and it looks
fine - the same as any other successful authentication attempt.

Only thing is, the user's mail never comes up, just refreshes the
screen.

Her GW8 client works fine, as does netstorage, our portal and other
things requiring her username/pass that use LDAP.

Not sure what to try at this point. We're running GW8.0.0 on OES2

Thanks!


--
dspender
------------------------------------------------------------------------
dspender's Profile: NOVELL FORUMS - View Profile: dspender
View this thread: Webaccess login does nothing when certain user logs in - NOVELL FORUMS
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

In my case I don't find any D11B error/hint in the POA-Verbose-Log.

k.

>>> Tommy Mikkelsen<tm@NoSpAmitq.dk> schrieb am 31.01.2009 um 03:39 in

Nachricht <zROgl.5104$5N1.112@kovat.provo.novell.com>:
> Been that way for a long time, and should also show as D11B on the POA
> screen, when running in Verbose logging
>

0 Likes
ukdtom Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

Sorry, but ran out of brain here 😞

All I can suggest then is an incident


--
Tommy Mikkelsen
IT Quality A/S, Denmark
Novell Support Forums SYSOP

Sorry, but no support through email
Be a GroupWiseR, go http://www.groupwiser.net

Best Regards Tommy Mikkelsen Denmark Please Report back any success or failure, That way we all learn Sorry, but no support through email "I hate bugs".......Tommy Lee Jones, MIB
0 Likes
akozlovsky Absent Member.
Absent Member.

Re: Webaccess login does nothing when certain user logs in

Hi,

I had the same problem - the funny thing is that Webaccess 8 was working ok during several months and then this login problem appeared for some accounts. Unfortunatelly nothing from what is written above helped. So I've installed webaccess 7.0.3 application and now everything works ok. I think after Novell will publish new version of the GW8 I'll turn back to the 8-th webaccess application.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.