Why are there GW5 shell extensions on my laptop?

[LizaBound]

The bottom line question is: Why are there GroupWise 5 shell extensions on my laptop?

The rest of the story:

This is a 1 year old laptop which at one time had GW 2014 client installed (not GW5 or any other version), but that has since been removed via the Windows 10 uninstall feature. I've been having problems with Explorer hanging for about 30-60 seconds every time I create a new folder. Annoying. Sometimes creating the new folder would cause Explorer to restart but that's a tangent that lead me to my quesiton. (still trying to figure out that tangent)

I used a shell extension viewer to see which 3rd party shell extensions were running to see if any of those were the culprit. Much to my surprise, I see three GroupWise 5 shell extensions (Screen shot: http://susepaste.org/31158914 ) This isn't a crisis, but I'd like to know why they're there and how to remove them (I'm not a computer geek). Thanks in advance for any insight.

[laurabuckley]

Hi LizaBound,

I have GroupWise 2014 R2 SP1 HP2 installed and running on my computer. I open up ShellExView and do not see such extensions running. I would suggest that you disable them and monitor for further problems. Also you may want to run a registry cleaner product as, at times, uninstalling the GroupWise client may leave remnants in the registry.

Please let us know how it goes.

Cheers,

[LizaBound]

Thanks for taking the time to respond Laura. Do you have a favorite registry cleaner you would recommend?

[KonecnyA]

In article <LizaBound.7ss4qq@no-mx.forums.microfocus.com>, LizaBound
wrote:
> Thanks for taking the time to respond Laura. Do you have a favorite
> registry cleaner you would recommend?

I'm not seeing those extensions on the systems I could quickly check,
even those that had as far back as GroupWise 8. Very likely those
extensions were a separate add on that may well be visible in the
Windows un-install list.

I've used https://www.netmail.com/email-essentials-cleanit
with good success on previous versions, but haven't had a chance to try
it on 2014 yet.

Another option is
https://www.novell.com/communities/coolsolutions/cool_tools/groupwise-
uninstall-script/
that looks generic enough to be useful, though it might disprove your
assertation of not being a computer geek 😉


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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