all folders are empty but () show unread
I have a user that was messing with GW settings and I can't find the way to reset the GW 18.0.1 client to defaults. Any folder that shows messages in the web client downs nothing in the full client. Caching mode and online mode show the same results, resetting the view to gw2014 defaults does not fix it and even CTRL-F shows nothing in 1 second. What has my user done?
Do you mean that everything looks as it should in WebAccess while it's "garbled" in the fat client?
Did you already run a gwcheck with "reset client options" against this mailbox?
Try uninstalling / reboot then reinstalling the client.
Deleting the groupwise directory under appdata\local or roaming\novell
(yeah it still goes into novell).
You can run GWCheck "standalone" or from the admin console. In the GWAC, while on the user object in question, click "Maintenance" and select "Reset Client Options" from the "Action" dropdown-list. The user should be logged off from GW. No open instances of client, notify whatsoever. I'd export signatures before (to be on the safe side), but normally (i.e. without further parameters) they shouldn't get touched.
Did you ever try this account from another WS?