tpahorwath Absent Member.
Absent Member.
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changed events don't sync back to GMS

hello,

since GW8 we have an application (its called BMD NTCS and is for tax consultants with a build in calendar) which syncs calendar events per SOAP (without SSL) with Groupwise.

Application <-> Groupwise Server <-> GMS <-> mobile phone

Since GW 2014 we have a strange problem:

If you create an event in the groupwise client or on the mobile phone or in the application, it gets synced to the others: OK
If you change the event (name/time/...) in the GW client or on the mobile phone, it gets synced to the others: OK
If you change the event in the application, it gets synced to groupwise but not GMS/mobile phone: not OK

As if the GW server forgets to inform the GMS about the change

Webaccess, from what i understand speaks only SOAP since GW 2014, is also OK, the events gets synced to all other endpoints.


In the logs i see SOAP commands [loginRequest], [getFolderRequest], [modifyItemRequest], [markUnPrivateRequest], [logoutRequest] from the application server when i change the event there.
On the other hand if i change the event on the mobile phone there are SOAP [createItemRequest] and [removeItemsRequest] in the log instead of modify + the old event is in the thrash of the GW client (maybe related to https://forums.novell.com/showthread.php/505731-changing-time-of-event-on-mobile-devices ?)

Is this a new requirement in GW 2014 for event changes? delete and recreate the events ?

One additional point: we hoped that gw14.2.2HP1-128215 would fix that, but we are unable to update the Groupwise system to gw14.2.2HP1-128215 because after that SOAP stops working. Webaccess, GMS and the our Application are unable to connect to the Groupwise Server. SOAP with and without SSL. So we have installed 14.2.2-126868 over gw14.2.2HP1-128215, restarted Groupwise agents and everyone can speak SOAP again.


Groupwise 2014 Server on SLES11 SP4
groupwise-server-14.2.2-126868
GMS 14.2.2 Build: 145 on SLES12 SP2

br
Daniel
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Re: changed events don't sync back to GMS

In article <tpahorwath.86ze7b@no-mx.forums.microfocus.com>, Tpahorwath
wrote:
> Webaccess, from what i understand speaks only SOAP since GW 2014, is
> also OK, the events gets synced to all other endpoints.


Webaccess uses SOAP a bit differently than GMS, so for testing there is
a huge difference between
1) checking Webaccess, disconnecting, and then logging in again which
will do a fresh reread from the POA
2) staying logged into Webaccess with the calendar open and see who and
if the change is reflected when it should be pushed to this SOAP client

GMS keeps a local copy of messages and calendar entries and is totally
reliant on the push from the POA.

When going to GW 2014, was it strait to 14.2.2? Or were you on one of
the earlier versions of GW 2014? Basically what was the last version
that worked for you? SP2 did introduce some changes to SOAP operations
re shared resources that may well have other unintended consequences.

I've seen many devices not understand changed events, but haven't heard
anything about GMS changing to fully match that.

If you are in a position of opening an SR, that might be your most
effective route to get to the bottom of this.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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tpahorwath Absent Member.
Absent Member.

Re: changed events don't sync back to GMS

konecnya;2468963 wrote:


GMS keeps a local copy of messages and calendar entries and is totally
reliant on the push from the POA.

When going to GW 2014, was it strait to 14.2.2? Or were you on one of
the earlier versions of GW 2014? Basically what was the last version
that worked for you? SP2 did introduce some changes to SOAP operations
re shared resources that may well have other unintended consequences.

I've seen many devices not understand changed events, but haven't heard
anything about GMS changing to fully match that.

If you are in a position of opening an SR, that might be your most
effective route to get to the bottom of this.



Thanks for your answer.

The last version where it worked was 12.0.4-120531 and that was also the version which we upgraded directly to 14.2.2-126868.

Testing also shows that marking an open event private or an private event open pushes the event to the GMS. But not the change of the time. Very strange.
Well than we have to open an SR next week and i will try an SP1 release in the Lab in the time.
The problem with SR's is its every time a fight when there is a third party software involved.

br
Daniel
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Knowledge Partner

Re: changed events don't sync back to GMS

In article <tpahorwath.872ywo@no-mx.forums.microfocus.com>, Tpahorwath
wrote:
> The problem with SR's is its every time a fight when there is a third
> party software involved.


That is part of the 'fun'. Good luck and keep us up to date with how it
goes in-case someone else is having a similar issue.
Perhaps looking at how that 3rd party tool makes & modifies entries may
be of help and it will certainly be relevant to the SR.



Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!
GMS troubleshooting tips at
http://www.konecnyad.ca/andyk/gwmobility.htm


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Andy of Konecny Consulting in Toronto
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