Joe_L
New Member.
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edit saved draft, attachment sent 0-length

Hi,
Anyone seen the following odd behaviour:

User1 creates mail and adds attachment, saving it as a draft.

User2 (using proxy) edits the message body and does NOT edit the attachment. He saves the attachment on the desktop to view with a separate application. Then either re-saves or sends the mail - at this point the attachment becomes zero length but is still listed as an attachment.

This does not happen every time but is fairly frequent. I do not know if proxy is a key factor here or not. If User2 does NOT save the attachment to the desktop the problem does not seem to occur. Another symptom we see is sometimes separate instances are created for each subsequent save of the draft leaving a trail of versions, but again this does not always happen and I am not sure if its consistent.

Just to repeat, user2 is only editing the body and not editing the attachment, just saving it.

We're using GW14.0.1. Ideas anyone?
Thanks
Joe
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10 Replies
Micro Focus Expert
Micro Focus Expert

Re: edit saved draft, attachment sent 0-length

Hi Joe,

First things first... install the GroupWise 2014 SP2 client - yes it will run against your existing 2014 backend. This client contains a load of fixes.

Please try that and then let us know how it goes - thanks.

Cheers,
Laura Buckley

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Joe_L
New Member.

Re: edit saved draft, attachment sent 0-length

First of all, my apologies - this should be in the Clients forum. I could have sworn I clicked on the right one. Bah!! Is it possible to get it moved please MODS?

OK thanks Laura I'll give that a try. It might be a couple of weeks before I do this as I don't like applying service packs just before going on vacation! (Any excuse to avoid being an early adopter!!)

Joe
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Joe_L
New Member.

Re: edit saved draft, attachment sent 0-length

...and before anyone comments, YES I've seen the security fixes and YES it'll have to be done now...
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Micro Focus Expert
Micro Focus Expert

Re: edit saved draft, attachment sent 0-length

Hi,

No worries about moving to different forums - that just confuses things.

Try the new client and please do let us know how it goes. Thanks 🙂

Cheers,
Laura Buckley

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Joe_L
New Member.

Re: edit saved draft, attachment sent 0-length

Server and all Clients have been upgraded to SP2. Now staff are back from vacations they report the problem is still occuring.
Joe
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Micro Focus Expert
Micro Focus Expert

Re: edit saved draft, attachment sent 0-length

Hi Joe,

Outside of recommending that you open a Service Request with Novell Technical Support I don't know what else to recommend. Sorry!

Cheers,
Laura Buckley

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Joe_L
New Member.

Re: edit saved draft, attachment sent 0-length

Ok thanks Laura. I was hoping someone may have hit a similar problem just in case. I'll open an SR.
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Micro Focus Expert
Micro Focus Expert

Re: edit saved draft, attachment sent 0-length

Hi Joe,

Please may I ask that you keep us updated with how things progress with your SR? That way we can all learn.

Many thanks.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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Joe_L
New Member.

Re: edit saved draft, attachment sent 0-length

It seems that using context menu to save the attachment doesn't cause the problem but if the attachment is saved using drag & drop it fails more consistently.

SR#10970532331, issue now resolved in client 14.0.2-121629.

--
Joe
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Micro Focus Expert
Micro Focus Expert

Re: edit saved draft, attachment sent 0-length

Hi Joe

Glad that this is sorted. Many thanks for your feedback 🙂

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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