Anonymous_User Absent Member.
Absent Member.
4088 views

iKernel.exe error when installing GW Messenger client

Anytime I install or uninstall GW Messenger client, I get an
iKernel.exe
error - The instruction at "0x771c741a" referenced memory
at "0x00163430". The memory could not be "read." Click OK to
terminate
the program. I'm installing GW Messenger on Compaq D500 form factor
PC's
running Windows XP Pro SP1, 2 GHz, 256 MB RAM. The program still
seems
to install correctly. Any ideas? Thanks.

Travis



Labels (1)
0 Likes
5 Replies
Anonymous_User Absent Member.
Absent Member.

Re: iKernel.exe error when installing GW Messenger client

If there was a problem with the install the iKernel.exe module will
still remain in memory. Any subsequent efforts to run
install/uninstall will typically result with a GPF. Note: This is a
module of InstallShield so it could have been left around from another
install - not just Messenger. If you reboot the machine and then run
the install do you still see the problem?

Kevin

>>> <tkilmer@fred-jones.com> 5/6/2003 7:48:44 AM >>>

Anytime I install or uninstall GW Messenger client, I get an
iKernel.exe
error - The instruction at "0x771c741a" referenced memory
at "0x00163430". The memory could not be "read." Click OK to
terminate
the program. I'm installing GW Messenger on Compaq D500 form factor
PC's
running Windows XP Pro SP1, 2 GHz, 256 MB RAM. The program still
seems
to install correctly. Any ideas? Thanks.

Travis





0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: iKernel.exe error when installing GW Messenger client

I completely removed the InstallSheild folder from C:\Program
Files\Common Files and still got the same results when installing
Messenger. I searched Microsoft's knowledgebase to see if they had
any
suggestions. I found this article
http://support.microsoft.com/defaul...kb;en-us;810608 and tried what
they
suggested, but still no luck.

Travis

> If there was a problem with the install the iKernel.exe module will


still remain in memory. Any subsequent efforts to run
install/uninstall
will typically result with a GPF. Note: This is a module of
InstallShield
so it could have been left around from another install - not just
Messenger. If you reboot the machine and then run the install do you still see the problem?
>
> Kevin
>
> >>> <tkilmer@fred-jones.com> 5/6/2003 7:48:44 AM >>>

> Anytime I install or uninstall GW Messenger client, I get an

iKernel.exe
> error - The instruction at "0x771c741a" referenced memory
> at "0x00163430". The memory could not be "read." Click OK to

terminate
> the program. I'm installing GW Messenger on Compaq D500 form factor


PC's
> running Windows XP Pro SP1, 2 GHz, 256 MB RAM. The program still

seems
> to install correctly. Any ideas? Thanks.
>
> Travis
>
>





0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: iKernel.exe error when installing GW Messenger client

I also forgot to mention that I did reboot my machine after deleting
the
InstallShield folder. Whem my machine came back up, I tried re-
installing Messenger and got the same results. Thanks.

Travis

> I completely removed the InstallSheild folder from C:\Program
> Files\Common Files and still got the same results when installing
> Messenger. I searched Microsoft's knowledgebase to see if they had

any
> suggestions. I found this article
> http://support.microsoft.com/defaul...kb;en-us;810608 and tried what


they
> suggested, but still no luck.
>
> Travis
>
> > If there was a problem with the install the iKernel.exe module

will
> still remain in memory. Any subsequent efforts to run

install/uninstall
> will typically result with a GPF. Note: This is a module of

InstallShield
> so it could have been left around from another install - not just
> Messenger. If you reboot the machine and then run the install do you


> still see the problem?
> >
> > Kevin
> >
> > >>> <tkilmer@fred-jones.com> 5/6/2003 7:48:44 AM >>>

> > Anytime I install or uninstall GW Messenger client, I get an

> iKernel.exe
> > error - The instruction at "0x771c741a" referenced memory
> > at "0x00163430". The memory could not be "read." Click OK to

> terminate
> > the program. I'm installing GW Messenger on Compaq D500 form

factor
> PC's
> > running Windows XP Pro SP1, 2 GHz, 256 MB RAM. The program still


seems
> > to install correctly. Any ideas? Thanks.
> >
> > Travis
> >
> >

>





0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: iKernel.exe error when installing GW Messenger client


I found this thread in the InstallShield community support forums,
http://community.installshield.com/showthread.php?s=caa77d3ac742059eb8571c70d6ecb7e6&threadid=108340&perpage=5&pagenumber=1


The thread suggests that the problem originated with the Q328310 Hot
Fix for Windows XP. Also, someone posted that Hot Fix Q329623 may fix
the problem. Can you try installing this patch? Let me know if it
helps.

Here are the links from the MSKB:

Q328310 -
http://support.microsoft.com/default.aspx?scid=kb;en-us;328310
Q329623 -
http://support.microsoft.com/default.aspx?scid=kb;en-us;329623



0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: iKernel.exe error when installing GW Messenger client


Here is another link from InstallShield support:

http://support.installshield.com/kb/view.asp?pcode=ALL&articleid=Q107997


It also links to the Windows XP fix Q329623.



0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.