Highlighted
Not applicable
430 views

=?iso-8859-1?Q?GW14R2SP2=3A=A0New?= installation client does notshow Address Books

Good morning,

our customer reported an issue with the new installation (there is no
GW client installed already) of R2SP2 GW client on Windows 10 station.

After successful installation there are no Address Books available. But if
I write a message it is able to find e-mail addresses from address book.

The only solution we have found is full uninstall, run CleanIT utility
and then do new installation again. Address Books are available then as
usual.


If we upgrade old client version, there is no issue with Address Books,
everything is working fine right now.


Have you any advice or (better) what can we check? I have no such
experience yet with GW client.

---

Thanks,

-Jan
Labels (1)
0 Likes
4 Replies
Highlighted
Absent Member.
Absent Member.

Re: GW14R2SP2: New installation client does not

dus2002,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
is urgent or not getting a response, you might try one of the following options:

- Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
all the other self support options and support programs available.
- Open a service request: https://www.microfocus.com/support
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.microfocus.com)
- You might consider hiring a local partner to assist you.
https://www.partnernetprogram.com/partnerfinder/find.html

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.microfocus.com/faq.php

Sometimes this automatic posting will alert someone that can respond.

If this is a reply to a duplicate posting or otherwise posted in error, please
ignore and accept our apologies and rest assured we will issue a stern reprimand
to our posting bot.

Good luck!

Your Micro Focus Forums Team
http://forums.microfocus.com



0 Likes
Highlighted
Knowledge Partner
Knowledge Partner

Re: =?iso-8859-1?Q?GW14R2SP2=3A=A0New?= installation client does not show Address Books

In article <BYbVA.1047$y_.854@novprvlin0913.provo.novell.com>, Dus2002 wrote:
> our customer reported an issue with the new installation (there is no
> GW client installed already) of R2SP2 GW client on Windows 10 station.
>
> After successful installation there are no Address Books available. But if
> I write a message it is able to find e-mail addresses from address book.


By any chance is Microsoft Office going on this system? If so was it
installed first or second?
This sounds like a MAPI issue.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please show
your appreciation by clicking on the star below. Thanks!

___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
0 Likes
Highlighted
Not applicable

Re: =?iso-8859-1?Q?GW14R2SP2=3A=A0New?= installation client doesnot show Address Books

On Mon, 12 Jun 2017 21:40:08 +0000, Andy Konecny wrote:

> In article <BYbVA.1047$y_.854@novprvlin0913.provo.novell.com>, Dus2002
> wrote:
>> our customer reported an issue with the new installation (there is no
>> GW client installed already) of R2SP2 GW client on Windows 10 station.
>>
>> After successful installation there are no Address Books available. But
>> if I write a message it is able to find e-mail addresses from address
>> book.

>
> By any chance is Microsoft Office going on this system? If so was it
> installed first or second?
> This sounds like a MAPI issue.
>
>
> Andy of http://KonecnyConsulting.ca in Toronto Knowledge Partner
> http://forums.novell.com/member.php/75037-konecnya
> If you find a post helpful and are logged in the Web interface, please
> show your appreciation by clicking on the star below. Thanks!


Good morning,

I think th MS Office was installed first. But there is MS Outlook too used
to connect to an old mail server.


Please let mo know if I can provide any other information.

--

Thanks a lot,

-Jan
0 Likes
Highlighted
Knowledge Partner
Knowledge Partner

Re: =?iso-8859-1?Q?GW14R2SP2=3A=A0New?= installation client does not show Address Books

In article <ieL%A.1301$y_.184@novprvlin0913.provo.novell.com>, Dus2002 wrote:
> I think th MS Office was installed first. But there is MS Outlook too used
> to connect to an old mail server.


Both Outlook and GroupWise use MAPI, and both supply different versions.
Search the systems for mapi*.dll and compare the dates of them between the
systems that work and those that don't. Pay close attention to the order of
things being installed.
Usually the Outlook one is the more up to date one, while the one with
GroupWise is the newest that Microsoft allows Mirco Focus to include which is
an old one. There are many earlier threads in this forum discussing the
issue (search for MAPI) and how to deal with it that are worth reading.
If you can't find a pattern of installs where the initial install of the new
GroupWise client, then may be worth a service request.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please show
your appreciation by clicking on the star below. Thanks!

___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.