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"Maximum Devices Per User" doesn't work

Hello, I've set the Maximum Devices Per User to 1 in the Mobility connector, but users can synchronize 2 devices. It seems to me that the problem came from the 299 version I use. Any ideas? Thanks Olivier
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Re: "Maximum Devices Per User" doesn't work

olidub wrote:

>
> Hello, I've set the Maximum Devices Per User to 1 in the Mobility
> connector, but users can synchronize 2 devices. It seems to me that
> the problem came from the 299 version I use. Any ideas? Thanks
> Olivier


Is this with newly added users or existing users? I believe the change
won't impact existing users.

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Re: "Maximum Devices Per User" doesn't work

Oliver, did you restart the connector after making the change ?
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Re: "Maximum Devices Per User" doesn't work

Existing users are impacted, not only the newer.
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Re: "Maximum Devices Per User" doesn't work

Just rebooted the server ... always the same problem !
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Re: "Maximum Devices Per User" doesn't work

I found that the setting works unless the device is already registered on the server with another account e.g. I have an account with one device registered. My colleague also has an account with one device registered. In theory neither of us would be able to configure a second device with our accounts. However I can setup my colleagues email account on my device because my device is already registered. Therefore my colleagues account will now show two devices connected.
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Re: "Maximum Devices Per User" doesn't work

Thank you for your response, but for me the problem is :I have an account with one device registered and I'm able to configure a second new device with my account, but not all the time.
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Re: "Maximum Devices Per User" doesn't work

olidub;2268274 wrote:
Thank you for your response, but for me the problem is :I have an account with one device registered and I'm able to configure a second new device with my account, but not all the time.


I have the same issue. I set the limit to two devices per user, but one user already registered four devices. The limit doesn't work. I'm on version v1.2.5.4095.
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Re: "Maximum Devices Per User" doesn't work

If the user has already 4 devices registered then we do not delete any device. Setting the limit will affect new devices to be added.
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Re: "Maximum Devices Per User" doesn't work

So you saying sometimes it works, sometime now ? never heard that so far.
I suggest to open a Service Request cause the needs the debug logfiles to be inspected.
I did test this with our 2.0 engineering build and was not able to duplicate.
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