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Absent Member.
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route.cfg

Hi all,

for faxing purposes we send e-mails from one GWIA to a foreign domain. The domain is in the same network, so i wanted to use the route.cfg file for direct routing. The GWIA is configured with a forwarding host (the spam-filter). When I send an e-mail from the GroupWise client to the fax-server, the GWIA picks up the e-mail, but instead sending directly to the ip-address in the route.cfg, it sends to the forwarding host and the e-mail is moved to the quarantine.

Has anyone an idea to manage this ? Is it necessary to configure the fax-system additionally as a external non-Groupwise domain in our Groupwise system ?

Thank you for any hints
Joachim
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Re: route.cfg

Hi Joachim,

In your route.cfg file please ensure that you have a "return" after the entry in the file i.e. press enter and create a new, blank, line.

Without this the route.cfg won't work.

Please let us know how it goes 🙂

Cheers,
Laura Buckley

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Re: route.cfg

Hi Laura,

thank you, but the "return" exists. Anyway, I deleted all other entries, only one entry left, put the "return" in and tested again with the same wrong result.

Joachim
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Re: route.cfg

Hi Joachim,

Is the IP address that is specified enclosed in square brackets e.g. hostname [xxx.xxx.xxx.xxx] ?

Please let us know 🙂

Cheers,
Laura Buckley

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Re: route.cfg

Hi Laura,

yes, it looks like your example and not to forget I restarted the GWIA after changes in the route.cfg.

Joachim
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Re: route.cfg

Hi Joachim,

I know that I am being painful here, but please double check that you have done everything as per this document:

https://www.novell.com/documentation/groupwise2014r2/gw2014_guide_admin/data/adm_gwia_inet_smtp_route_config.html

If you still don't come right then you may need to contact Novell for support.

Cheers,
Laura Buckley

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Re: route.cfg

Hi Laura,

OK, will check this, but I think I'll need the Novell support.

Many thanks again
Joachim
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Re: route.cfg

Hi Joachim,

I've sent you a route.cfg file via private message. We'll post back here if it works. I suspect it's formatting or the application used to create the file.

Cheers,
Laura Buckley

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Re: route.cfg

Hi all,

Laura found an error in the route.cfg file. When I use her corrected file, the routing works. Problem solved.

Joachim
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