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Absent Member.
Absent Member.
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slow opening with embeded pictures/graphics

I have users who like to embed pictures directly into the email
message. I.E. screenshots and other graphics. When the picture is
embeded it appears groupwise stores it in a BMP file and then (I'm
assuming) uses the viewer to display. I've seen this take 60 seconds
or more to display what can be translated to a 4MB file.

The question I have is, is this anticipated/normal behavior for this
type of action?

I know you can send the same picture/graphic as a JPG attachment and
it opens almost instantly.

Is there any known performance issues with the viewer? If so, is
there any kind of workaround for this type of scenario?

2012 SP 2 backend
2012 and 2012 SP 2 clients on Win 7
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Absent Member.
Absent Member.

Re: slow opening with embeded pictures/graphics

mark,

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Has your problem been resolved? If not, you might try one of the following options:

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Micro Focus Expert
Micro Focus Expert

Re: slow opening with embeded pictures/graphics

Hi Mark,

Yes, GroupWise stores embedded pictures such as screenshots as BMP files. I too have noticed a delay in displaying the embedded image, but no where near as long as you report, but I am not negating your experience. I'm not too sure if there is a bug or not in the viewer, but let me see if I can find anything out for you 🙂

Cheers,
Laura Buckley

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Micro Focus Expert
Micro Focus Expert

Re: slow opening with embeded pictures/graphics

Hi Mark,

Whilst not directly related to your display issue, there is a bug open (Bug 817408 - Copy/Paste a screen shot or other image...pastes in BMP format.) whereby it has been requested that a copy/paste of a screenshot, etc be stored in a different, more efficient, file format.

Cheers,
Laura Buckley

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Honored Contributor.
Honored Contributor.

Re: slow opening with embeded pictures/graphics

I also made and Enhancement Request in 2011, which is "Product Management Review" State...
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Visitor.

Re: slow opening with embeded pictures/graphics

Mark,

Can you please send me an example of a problematic message to bob (at) muhlenberg (dot) edu?

Much appreciated.

What anti-virus mess are you running on the workstations? What OS is running the GW server side?

We noticed that while the speed to download an attachment is nearly instantaneous, for example, a 130MB attachment took 2 seconds. So the raw speed of the transfer was very fast. But we saw similar sluggishness with much smaller items that required activation of viewers or AV scanning.

-- Bob
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