user settings not sticking

[Chris Mosentine]

HI all:

We have finally moved our users from GW 14.2.x client to GW 18.2.x.  I am having reports that user customizations made on the new client are not surviving after logging of the computer for the day.  I never had this issue with the GW 14 client.  I am not that versed in the new client so this may be a very simple thing to fix, IDK.  I have made no changes on the backend client settings.

Thanks for the help, Chris.

[laurabuckley]

@Chris Mosentine   Hi Chris,

Is it possible to be a little more specific about what client settings are being "lost"?

Cheers,

Laura

[Chris Mosentine]

Laura: ,
Display settings mostly. Changing from discussion threads to details, summary to columns, turn off message preview. In general anything changed in View/Display Settings.

Chris

[ketter]

Chris

I was seeing issues like that on earlier builds.  Laura may know some specifics, but later builds of 18.2 don't seem to have that problem in my experience.

[bworkman]

I've been trying to duplicate this issue in house for some time.  One thing I've learned is that not all client settings are committed when made.  In order to keep things moving some of them are only committed when the client shuts down.  

If you have a user that regularly sees this problem, can you investigate the Task Manager and see if the client is fully shutting down when closed?

As mentioned some improvement in the code were made.  Anything dated past October 10th or so should have those changes.

Thanks,

Bert

[Chris Mosentine]

bworkman:

This issue seems to only effect some employees, probably <10%.  I am going to open a ticket with MF and see if they can get me a newer client.

Chris

[laurabuckley]

@Chris Mosentine  Hi Chris,

I'd appreciate it if you would share your SR number either here or via private message. 

Thank you,

Laura

[Chris Mosentine]

My SR# is 101316137991.