georgearmstrong Absent Member.
Absent Member.
6527 views

web access Agent Shutting down

$(UWe are running Suse10SP1 OES2 GW8

2-3 times a day, random times, the webaccess agent stops communicating and we need to restart webac80.

I can find nothing in the logs, (have it on Diagnostic) If I'm luck and have a terminal window open I can see some of what looks like a memory dump referencing many lib's.

I know this is very vague but I need some direction on where to start to look.

Thanks in advance
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29 Replies
georgearmstrong Absent Member.
Absent Member.

Re: web access Agent Shutting down

$(UIt just crashed and was able to grab the dump from the Terminal - Again this happens 2-3 times a day Random times / load

Suse 10sp1 OES2 No Replicas GW 8 With all of groupwise on it(as we have had from 6.5 on) Domain, Postoffice (2) GWIA and WEBACCESS

======= Backtrace: =========
../lib/libc.so.6[0xb6d25851]
../lib/libc.so.6(__libc_free+0x84)[0xb6d26eb4]
/opt/novell/groupwise/agents/bin/gwinter[0x80649eb]
/opt/novell/groupwise/agents/bin/gwinter[0x80ec9b1]
/opt/novell/groupwise/agents/bin/gwinter[0x80eb0ac]
/opt/novell/groupwise/agents/bin/gwinter[0x80eb6be]
/opt/novell/groupwise/agents/bin/gwinter[0x80eaf5e]
/opt/novell/groupwise/agents/bin/gwinter[0x80dc327]
/opt/novell/groupwise/agents/bin/gwinter[0x80e864b]
/opt/novell/groupwise/agents/bin/gwinter[0x80c3b40]
/opt/novell/groupwise/agents/bin/gwinter[0x80be88f]
/opt/novell/groupwise/agents/bin/gwinter[0x80be0e6]
/opt/novell/groupwise/agents/bin/gwinter[0x80b8ddb]
/opt/novell/groupwise/agents/bin/gwinter[0x80a4547]
/opt/novell/groupwise/agents/bin/gwinter[0x80c643b]
/opt/novell/groupwise/agents/bin/gwinter[0x80c8d83]
/opt/novell/groupwise/agents/lib/libsvrtk.so(_NgwThrdCreate+0x33)[0xb7515ece]
../lib/libpthread.so.0[0xb6cb22ab]
../lib/libc.so.6(__clone+0x5e)[0xb6d8058e]
======= Memory map: ========
08048000-0810b000 r-xp 00000000 08:02 300560 /opt/novell/groupwise/agents/bi n/gwinter
0810b000-08111000 rwxp 000c2000 08:02 300560 /opt/novell/groupwise/agents/bi n/gwinter
08111000-09aa5000 rwxp 08111000 00:00 0 [heap]
b4800000-b4821000 rwxp b4800000 00:00 0
b4821000-b4900000 ---p b4821000 00:00 0
b4a00000-b4c00000 rwxp b4a00000 00:00 0
b4c00000-b4e00000 rwxp b4c00000 00:00 0
b4e00000-b4ef7000 rwxp b4e00000 00:00 0
b4ef7000-b4f00000 ---p b4ef7000 00:00 0
b4f00000-b5000000 rwxp b4f00000 00:00 0
b5000000-b5100000 rwxp b5000000 00:00 0
b51c3000-b51c4000 ---p b51c3000 00:00 0
b51c4000-b5244000 rwxp b51c4000 00:00 0
b5244000-b5245000 ---p b5244000 00:00 0
b5245000-b52c5000 rwxp b5245000 00:00 0
b52c5000-b52c6000 ---p b52c5000 00:00 0
b52c6000-b5346000 rwxp b52c6000 00:00 0
b5346000-b5347000 ---p b5346000 00:00 0
b5347000-b53c7000 rwxp b5347000 00:00 0
b53c7000-b53c8000 ---p b53c7000 00:00 0
b53c8000-b5448000 rwxp b53c8000 00:00 0
b5448000-b5449000 ---p b5448000 00:00 0
b5449000-b54c9000 rwxp b5449000 00:00 0
b54c9000-b54ca000 ---p b54c9000 00:00 0
b54ca000-b554a000 rwxp b54ca000 00:00 0
b554a000-b554b000 ---p b554a000 00:00 0
b554b000-b55cb000 rwxp b554b000 00:00 0
b55cb000-b55cc000 ---p b55cb000 00:00 0
b55cc000-b564c000 rwxp b55cc000 00:00 0
b564c000-b564d000 ---p b564c000 00:00 0
b564d000-b56cd000 rwxp b564d000 00:00 0
b56cd000-b56ce000 ---p b56cd000 00:00 0
b56ce000-b574e000 rwxp b56ce000 00:00 0
b574e000-b574f000 ---p b574e000 00:00 0
b574f000-b57cf000 rwxp b574f000 00:00 0
b57cf000-b57d0000 ---p b57cf000 00:00 0
b57d0000-b5850000 rwxp b57d0000 00:00 0
b5850000-b5851000 ---p b5850000 00:00 0
b5851000-b58d1000 rwxp b5851000 00:00 0
b58d1000-b58d2000 ---p b58d1000 00:00 0
b58d2000-b5952000 rwxp b58d2000 00:00 0
b5952000-b5953000 ---p b5952000 00:00 0
b5953000-b59d3000 rwxp b5953000 00:00 0
b59d3000-b59e2000 r-xp 00000000 08:02 28953 /lib/libresolv-2.4.so
b59e2000-b59e4000 rwxp 0000e000 08:02 28953 /lib/libresolv-2.4.so
b59e4000-b59e6000 rwxp b59e4000 00:00 0
b5a04000-b5a05000 ---p b5a04000 00:00 0
b5a05000-b5a85000 rwxp b5a05000 00:00 0
b5a85000-b5a86000 ---p b5a85000 00:00 0
b5a86000-b5b06000 rwxp b5a86000 00:00 0
b5b06000-b5b07000 ---p b5b06000 00:00 0
b5b07000-b5bc6000 rwxp b5b07000 00:00 0
b5bc6000-b5bd7000 r-xp 00000000 08:02 25107 /lib/libaudit.so.0.0.0
b5bd7000-b5bd9000 rwxp 00010000 08:02 25107 /lib/libaudit.so.0.0.0
b5bd9000-b5c1f000 r-xp 00000000 08:02 389316 /opt/novell/groupwise/agents/li b/libsc_fut.so
b5c1f000-b5c23000 rwxp 00045000 08:02 389316 /opt/novell/groupwise/agents/li b/libsc_fut.so
b5c23000-b5c32000 r-xp 00000000 08:02 389318 /opt/novell/groupwise/agents/li b/libsc_lo.so
b5c32000-b5c37000 rwxp 0000e000 08:02 389318 /opt/novell/groupwise/agents/li b/libsc_lo.so
b5c37000-b5c38000 rwxp b5c37000 00:00 0
b5c38000-b65e7000 r-xp 00000000 08:02 111581 /opt/novell/groupwise/agents/li b/libicudata.so.36.0
b65e7000-b65e8000 rwxp 009ae000 08:02 111581 /opt/novell/groupwise/agents/li b/libicudata.so.36.0
b65e8000-b66e8000 r-xp 00000000 08:02 111583 /opt/novell/groupwise/agents/li b/libicui18n.so.36.0
b66e8000-b670d000 rwxp 000ff000 08:02 111583 /opt/novell/groupwise/agents/li b/libicui18n.so.36.0
b670d000-b6814000 r-xp 00000000 08:02 111585 /opt/novell/groupwise/agents/li b/libicuuc.so.36.0
b6814000-b6829000 rwxp 00107000 08:02 111585 /opt/novell/groupwise/agents/li b/libicuuc.so.36.0
b6829000-b682b000 rwxp b6829000 00:00 0
b682b000-b6832000 r-xp 00000000 08:02 8978 /usr/lib/libpopt.so.0.0.0
b6832000-b6833000 rwxp 00006000 08:02 8978 /usr/lib/libpopt.so.0.0.0
b6833000-b6835000 r-xp 00000000 08:02 31801 /lib/libpam_misc.so.0.81.2
b6835000-b6836000 rwxp 00001000 08:02 31801 /lib/libpam_misc.so.0.81.2
b6836000-b6837000 rwxp b6836000 00:00 0
b6837000-b6841000 r-xp 00000000 08:02 31799 /lib/libpam.so.0.81.5
b6841000-b6842000 rwxp 00009000 08:02 31799 /lib/libpam.so.0.81.5
b6842000-b685a000 r-xp 00000000 08:02 389314 /opt/novell/groupwise/agents/li b/libsc_fi.so
b685a000-b685b000 rwxp 00017000 08:02 389314 /opt/novell/groupwise/agents/li b/libsc_fi.so
b685b000-b6875000 r-xp 00000000 08:02 97139 /opt/novell/groupwise/agents/li b/libwv_core.so
b6875000-b68b6000 rwxp 0001a000 08:02 97139 /opt/novell/groupwise/agents/li b/libwv_core.so
b68b6000-b6bed000 rwxp b68b6000 00:00 0
b6bed000-b6bef000 r-xp 00000000 08:02 28932 /lib/libdl-2.4.so
b6bef000-b6bf1000 rwxp 00001000 08:02 28932 /lib/libdl-2.4.so
b6bf1000-b6c03000 r-xp 00000000 08:02 300483 /opt/novell/groupwise/agents/li b/libsc_ch.so
b6c03000-b6c04000 rwxp 00011000 08:02 300483 /opt/novell/groupwise/agents/li b/libsc_ch.so
b6c04000-b6c05000 rwxp b6c04000 00:00 0
b6c05000-b6ca3000 r-xp 00000000 08:02 389319 /opt/novell/groupwise/agents/li b/libsc_ut.so
b6ca3000-b6caa000 rwxp 0009e000 08:02 389319 /opt/novell/groupwise/agents/li b/libsc_ut.so
b6caa000-b6cad000 rwxp b6caa000 00:00 0
b6cad000-b6cbe000 r-xp 00000000 08:02 28951 /lib/libpthread-2.4.so
b6cbe000-b6cc0000 rwxp 00010000 08:02 28951 /lib/libpthread-2.4.so
b6cc0000-b6cc2000 rwxp b6cc0000 00:00 0
b6cc2000-b6ddc000 r-xp 00000000 08:02 28929 /lib/libc-2.4.so
b6ddc000-b6dde000 r-xp 00119000 08:02 28929 /lib/libc-2.4.so
b6dde000-b6de0000 rwxp 0011b000 08:02 28929 /lib/libc-2.4.so
b6de0000-b6de3000 rwxp b6de0000 00:00 0
b6de3000-b6ded000 r-xp 00000000 08:02 346992 /lib/libgcc_s.so.1
b6ded000-b6dee000 rwxp 00009000 08:02 346992 /lib/libgcc_s.so.1
b6dee000-b6e11000 r-xp 00000000 08:02 28933 /lib/libm-2.4.so
b6e11000-b6e13000 rwxp 00022000 08:02 28933 /lib/libm-2.4.so
b6e13000-b6e14000 rwxp b6e13000 00:00 0
b6e14000-b6ec8000 r-xp 00000000 08:02 11964 /usr/lib/libstdc++.so.5.0.7
b6ec8000-b6ecd000 rwxp 000b3000 08:02 11964 /usr/lib/libstdc++.so.5.0.7
b6ecd000-b6ed2000 rwxp b6ecd000 00:00 0
b6edf000-b6ee0000 rwxp b6edf000 00:00 0
b6ee0000-b6ee4000 r-xp 00000000 08:02 28940 /lib/libnss_dns-2.4.so
b6ee4000-b6ee6000 rwxp 00003000 08:02 28940 /lib/libnss_dns-2.4.so
b6ee6000-b6eee000 r-xp 00000000 08:02 28942 /lib/libnss_files-2.4.so
b6eee000-b6ef0000 rwxp 00007000 08:02 28942 /lib/libnss_files-2.4.so
b6ef0000-b7075000 r-xp 00000000 08:02 111576 /opt/novell/groupwise/agents/li b/libXis10.so.1.0
b7075000-b7093000 rwxp 00185000 08:02 111576 /opt/novell/groupwise/agents/li b/libXis10.so.1.0
b7093000-b7096000 rwxp b7093000 00:00 0
b7096000-b7375000 r-xp 00000000 08:02 345332 /opt/novell/groupwise/agents/li b/libinetpack.so.1
b7375000-b73ff000 rwxp 002de000 08:02 345332 /opt/novell/groupwise/agents/li b/libinetpack.so.1
b73ff000-b747b000 r-xp 00000000 08:02 111649 /opt/novell/groupwise/agents/li b/libtoolkit.so.1
b747b000-b7501000 rwxp 0007b000 08:02 111649 /opt/novell/groupwise/agents/li b/libtoolkit.so.1
b7501000-b7502000 rwxp b7501000 00:00 0
b7502000-b752d000 r-xp 00000000 08:02 111646 /opt/novell/groupwise/agents/li b/libsvrtk.so.1
b752d000-b7530000 rwxp 0002a000 08:02 111646 /opt/novell/groupwise/agents/li b/libsvrtk.so.1
b7530000-b7662000 r-xp 00000000 08:02 111590 /opt/novell/groupwise/agents/li b/libngwflaim.so.1
b7662000-b767a000 rwxp 00132000 08:02 111590 /opt/novell/groupwise/agents/li b/libngwflaim.so.1
b767a000-b767c000 rwxp b767a000 00:00 0
b767c000-b775d000 r-xp 00000000 08:02 111578 /opt/novell/groupwise/agents/li b/libadm_eng.so.1
b775d000-b775f000 rwxp 000e1000 08:02 111578 /opt/novell/groupwise/agents/li b/libadm_eng.so.1
b775f000-b78d8000 r-xp 00000000 08:02 111617 /opt/novell/groupwise/agents/li b/libsupp_eng.so.1
b78d8000-b78f5000 rwxp 00178000 08:02 111617 /opt/novell/groupwise/agents/li b/libsupp_eng.so.1
b78f5000-b7a49000 r-xp 00000000 08:02 111588 /opt/novell/groupwise/agents/li b/libngwdm.so.1
b7a49000-b7a80000 rwxp 00153000 08:02 111588 /opt/novell/groupwise/agents/li b/libngwdm.so.1
b7a80000-b7d97000 r-xp 00000000 08:02 111615 /opt/novell/groupwise/agents/li b/liboff_eng.so.1
b7d97000-b7dda000 rwxp 00317000 08:02 111615 /opt/novell/groupwise/agents/li b/liboff_eng.so.1
b7dda000-b7de4000 r-xp 00000000 08:02 300460 /opt/novell/groupwise/agents/li b/libgwha.so.1
b7de4000-b7de6000 rwxp 00009000 08:02 300460 /opt/novell/groupwise/agents/li b/libgwha.so.1
b7de6000-b7f1c000 r-xp 00000000 08:02 345336 /opt/novell/groupwise/agents/li b/libnxphttp.so.1
b7f1c000-b7f2a000 rwxp 00135000 08:02 345336 /opt/novell/groupwise/agents/li b/libnxphttp.so.1
b7f2a000-b7f2f000 rwxp b7f2a000 00:00 0
b7f2f000-b7f38000 r-xp 00000000 08:02 345341 /opt/novell/groupwise/agents/li b/libsc_ex.so
b7f38000-b7f39000 rwxp 00009000 08:02 345341 /opt/novell/groupwise/agents/li b/libsc_ex.so
b7f39000-b7f4b000 r-xp 00000000 08:02 389311 /opt/novell/groupwise/agents/li b/libsc_da.so
b7f4b000-b7f4c000 rwxp 00011000 08:02 389311 /opt/novell/groupwise/agents/li b/libsc_da.so
b7f4c000-b7f53000 r-xp 00000000 08:02 389313 /opt/novell/groupwise/agents/li b/libsc_fa.so
b7f53000-b7f54000 rwxp 00007000 08:02 389313 /opt/novell/groupwise/agents/li b/libsc_fa.so
b7f54000-b7f55000 rwxp b7f54000 00:00 0
b7f55000-b7f6f000 r-xp 00000000 08:02 28923 /lib/ld-2.4.so
b7f6f000-b7f71000 rwxp 0001a000 08:02 28923 /lib/ld-2.4.so
bf8aa000-bf8c0000 rwxp bf8aa000 00:00 0 [stack]
ffffe000-fffff000 ---p 00000000 00:00 0 [vdso]


>>> On 12/10/2008 at 12:15 PM, in message <493FB2E0.87FD.0029.1@mw.k12.ny.us>, George Armstrong<garmstro@mw.k12.ny.us> wrote:



We are running Suse10SP1 OES2 GW8


2-3 times a day, random times, the webaccess agent stops communicating and we need to restart webac80.


I can find nothing in the logs, (have it on Diagnostic) If I'm luck and have a terminal window open I can see some of what looks like a memory dump referencing many lib's.


I know this is very vague but I need some direction on where to start to look.


Thanks in advance
0 Likes
Anonymous_User Absent Member.
Absent Member.

Antw: web access Agent Shutting down

George,

1. do you have all updates for SLES10 installed?

2. is this a physical or virtual (XEN) installation?

Walter


>>> George Armstrong<garmstro@mw.k12.ny.us> schrieb am Mittwoch, 10.

Dezember
2008 um 18:15 in Nachricht <493FB2E0.87FD.0029.1@mw.k12.ny.us>:
> We are running Suse10SP1 OES2 GW8
>
> 2-3 times a day, random times, the webaccess agent stops communicating
> and we need to restart webac80.
>
> I can find nothing in the logs, (have it on Diagnostic) If I'm luck and
> have a terminal window open I can see some of what looks like a memory
> dump referencing many lib's.
>
> I know this is very vague but I need some direction on where to start to
> look.
>
> Thanks in advance

0 Likes
georgearmstrong Absent Member.
Absent Member.

Re: Antw: web access Agent Shutting down

$(UYes Sles10 sp1 (not 2) and OES 2 updates to date on a non virtual box

This box was upgraded (not my choice, but necessary) from Suse 9 oes 1 GW 703hp... to Suse10 SP1 OES2 GW8

I found old tomcat4 directories which have been renamed and soon to be deleted. The webaccess update didn't work, so I removed all the webaccess directories I could find, as well as the edirectory objects. Reinstall both the webaccess and the webaccess agent and configured. This worked aside from the agent crashing a couple of times a day.

I notice in run level I have two tomcat5's Tomcat 5 and novell-tomcat5 I have only novell-tomcat5 running (I'm assuming this is from OES but why two?)

>>> On 12/10/2008 at 2:52 PM, in message <49402C02.A7EA.00F7.0@nospam.hofstaedtler.com>, Walter Hofstädtler<walter@nospam.hofstaedtler.com> wrote:



George,

1. do you have all updates for SLES10 installed?

2. is this a physical or virtual (XEN) installation?

Walter


>>> George Armstrong<garmstro@mw.k12.ny.us> schrieb am Mittwoch, 10.

Dezember
2008 um 18:15 in Nachricht <493FB2E0.87FD.0029.1@mw.k12.ny.us>:
> We are running Suse10SP1 OES2 GW8
>
> 2-3 times a day, random times, the webaccess agent stops communicating
> and we need to restart webac80.
>
> I can find nothing in the logs, (have it on Diagnostic) If I'm luck and
> have a terminal window open I can see some of what looks like a memory
> dump referencing many lib's.
>
> I know this is very vague but I need some direction on where to start to
> look.
>
> Thanks in advance



0 Likes
robertnik Absent Member.
Absent Member.

Re: web access Agent Shutting down

Hi

We have the same problem with Web Access agent shuting down, but only once a day. We must restart the agent to get it up and run again.
We are now running SLES 10 SP1 OES2 GW8, that was upgraded from GW7.
We will try too upgrade to SLES 10 SP2 and OES2 Sp1 and see it that help.

georgearmstrong;1697746 wrote:
$(UWe are running Suse10SP1 OES2 GW8

2-3 times a day, random times, the webaccess agent stops communicating and we need to restart webac80.

I can find nothing in the logs, (have it on Diagnostic) If I'm luck and have a terminal window open I can see some of what looks like a memory dump referencing many lib's.

I know this is very vague but I need some direction on where to start to look.

Thanks in advance
0 Likes
JEAbrams Absent Member.
Absent Member.

Re: web access Agent Shutting down

I am seeing a similar issue on two webaccess boxes running OES sp2+ all patched to latest kernel. Stable installs of 7.0.3 were upgraded. Now under load the webaccess agent unloads. This has happened multiple times a day. I hav found no core or log that has information on the issue so far.

0 Likes
Anonymous_User Absent Member.
Absent Member.

Antw: Re: web access Agent Shutting down

Hi,

did you set the log level to Debug (the highest possible level)?
Are any information in the debug logs?

Walter


>>> JEAbrams<JEAbrams@no-mx.forums.novell.com> schrieb am Mittwoch, 24.

Dezember 2008 um 15:36 in Nachricht
<JEAbrams.3kxg9z@no-mx.forums.novell.com>:

> I am seeing a similar issue on two webaccess boxes running OES sp2+ all
> patched to latest kernel. Stable installs of 7.0.3 were upgraded. Now
> under load the webaccess agent unloads. This has happened multiple times
> a day. I hav found no core or log that has information on the issue so
> far.

0 Likes
ntyastru Absent Member.
Absent Member.

Re: web access Agent Shutting down

We have just the same problem. Our two webacc boxes run on OES2 SP1 SLES 10 SP2 - installed from the scratch. Rest our system (upgraded from GW 7.03) on NW 6.5 SP 6-7 servers.
When it fails and terminal window open, it also does dump to the screen. Starting like following:

etc/init.d # *** glibc detected *** /opt/novell/groupwise/agents/bin/gwinter: free(): invalid next size (fast): 0x08c623c8 ***
======= Backtrace: =========
../lib/libc.so.6[0xb6cffa61]
../lib/libc.so.6(__libc_free+0x84)[0xb6d01134]
/opt/novell/groupwise/agents/bin/gwinter[0x80649eb]
/opt/novell/groupwise/agents/bin/gwinter[0x80ec9b1]
/opt/novell/groupwise/agents/bin/gwinter[0x80eb0ac]
....
- It seems to me like gwinter memory allocation problem
We have open SR with Novell.
0 Likes
georgearmstrong Absent Member.
Absent Member.

Re: web access Agent Shutting down

It seems to be a load issue. We are a K12 School District with the SAME setups and symptoms posted here. When the school ?
was out on Christmas Break (err Winter Break) The Webaccess stayed up. First day back, the agent quit, seams more than 50 ?
gives it fits.?

I have Diag turned on, but no information other than what we can capture from a terminal, and it looks identical what others are ?
seeing.?

SUSE10 SP1 OES2 GW8?

George Armstrong ?
Assistant Director of Technology ?
Monroe-Woodbury CSD ?
Harriman, NY 10926 ?
?845-460-6600 ?
garmstro@mw.k12.ny.us ?
george.armstrong@mw.k12.ny.us
? ?
? ?
?>>> On Wednesday, December 31, 2008 at 4:56 AM, in message <ntyastru.3la1zb@no-mx.forums.novell.com>, ?
ntyastru<ntyastru@no-mx.forums.novell.com> wrote:?
? ?
We have just the same problem. Our two webacc boxes run on OES2 SP1 ?
SLES ?
?10 SP2 - installed from the scratch. Rest our system (upgraded from GW ?
?7.03) on NW 6.5 SP 6-7 servers. ?
When it fails and terminal window open, it also does dump to the ?
screen. Starting like following: ?
? ?
etc/init.d # *** glibc detected *** ?
?/opt/novell/groupwise/agents/bin/gwinter: free(): invalid next size ?
?(fast): 0x08c623c8 *** ?
?======= Backtrace: ========= ?
?./lib/libc.so.6[0xb6cffa61] ?
?./lib/libc.so.6(__libc_free+0x84)[0xb6d01134] ?
?/opt/novell/groupwise/agents/bin/gwinter[0x80649eb] ?
?/opt/novell/groupwise/agents/bin/gwinter[0x80ec9b1] ?
?/opt/novell/groupwise/agents/bin/gwinter[0x80eb0ac] ?
?... ?
?- It seems to me like gwinter memory allocation problem ?
We have open SR with Novell. ?
? ?
? ?
?-- ?
ntyastru ?
?------------------------------------------------------------------------ ?
ntyastru's Profile: http://forums.novell.com/member.php?userid=24602 ?
View thisContent-Type: multipart/related; boundary="____HNOCMMQYXMJZEMPQTOMM____"

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0 Likes
JEAbrams Absent Member.
Absent Member.

Re: Antw: Re: web access Agent Shutting down

Walter Hofstädtler;1706515 wrote:
Hi,

did you set the log level to Debug (the highest possible level)?
Are any information in the debug logs?

Walter


>>> JEAbrams<JEAbrams@no-mx.forums.novell.com> schrieb am Mittwoch, 24.

Dezember 2008 um 15:36 in Nachricht
<JEAbrams.3kxg9z@no-mx.forums.novell.com>:

> I am seeing a similar issue on two webaccess boxes running OES sp2+ all
> patched to latest kernel. Stable installs of 7.0.3 were upgraded. Now
> under load the webaccess agent unloads. This has happened multiple times
> a day. I hav found no core or log that has information on the issue so
> far.


Yes the settings on all 4 of my webaccess boxes are "verbose" - so far the only clue has been that the last entry before the agent dies is viewing a document.


Also - I have now recorded glibc errors on all 4 boxes. - Here is the latest - this box was reset this morning just after 6am and crashed just before 8am.

gwweb5:~/GW8 # *** glibc detected *** malloc(): memory corruption: 0x0888ae48 ***
*** glibc detected *** free(): invalid next size (fast): 0x0888ae38 ***
*** glibc detected *** free(): invalid next size (fast): 0x0904efc8 ***
*** glibc detected *** free(): invalid pointer: 0x08890688 ***
*** glibc detected *** free(): invalid pointer: 0x08890668 ***
*** glibc detected *** free(): invalid pointer: 0x08890678 ***
*** glibc detected *** free(): invalid pointer: 0x08890658 ***
*** glibc detected *** free(): invalid pointer: 0x0888fe68 ***
*** glibc detected *** free(): invalid pointer: 0x08890348 ***
*** glibc detected *** free(): invalid pointer: 0x08890070 ***
*** glibc detected *** free(): invalid pointer: 0x08890370 ***

0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: web access Agent Shutting down

George Armstrong pisze:
>
>
> We are running Suse10SP1 OES2 GW8
>
>
> 2-3 times a day, random times, the webaccess agent stops communicating
> and we need to restart webac80.
>
>
> I can find nothing in the logs, (have it on Diagnostic) If I'm luck and
> have a terminal window open I can see some of what looks like a memory
> dump referencing many lib's.
>
>
> I know this is very vague but I need some direction on where to start to
> look.
>
>
> Thanks in advance
>


I have exactly the same problem. Sles 10 sp1. System was upadated from
7.03. 2 times per day webaccess is out from memory. 😞
0 Likes
mschlawin Contributor.
Contributor.

Re: web access Agent Shutting down

Same problem. I count seven of us. Did anyone come up with a solution?

GW8 SLES10 SP2 OES2 SP1. Webaccess agent unloads about once a week.

PawelC wrote:
> George Armstrong pisze:
>>
>>
>> We are running Suse10SP1 OES2 GW8
>>
>>
>> 2-3 times a day, random times, the webaccess agent stops communicating
>> and we need to restart webac80.
>>
>>
>> I can find nothing in the logs, (have it on Diagnostic) If I'm luck
>> and have a terminal window open I can see some of what looks like a
>> memory dump referencing many lib's.
>>
>>
>> I know this is very vague but I need some direction on where to start
>> to look.
>>
>>
>> Thanks in advance
>>

>
> I have exactly the same problem. Sles 10 sp1. System was upadated from
> 7.03. 2 times per day webaccess is out from memory. 😞

0 Likes
sheridan Absent Member.
Absent Member.

Re: web access Agent Shutting down

Count at least one more here. I have a Service Request open with NTS currently on the issue. SLES10sp2, webacc agent stops (goes to status dead) anywhere from 4 hours to couple of days. If NTS provides a solution, will post it here.
0 Likes
mschlawin Contributor.
Contributor.

Re: web access Agent Shutting down

sheridan wrote:
> Count at least one more here. I have a Service Request open with NTS
> currently on the issue. SLES10sp2, webacc agent stops (goes to status
> dead) anywhere from 4 hours to couple of days. If NTS provides a
> solution, will post it here.
>
>

THANK-YOU!!!

I have the exact same 4 hour to several day problem. And it also just
shows up as dead.

I'm waiting anxiously for your reply!! 🙂

Matt
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: web access Agent Shutting down

We have the same sympton. I disabled GWDVA and now my WebAcc Agent goes to status 'dead' not hourly, but 2 to 4 times a day...

Setting log files to diagnostic does not show errors. We run GroupWise 8 hp1 on SLES10SP1 / OES2 virtual with VMware ESX 3.5.

Should enabling Paravirtualization be an option? Who knows it?

Novell, please try to fix it for us!

Kind regards,

Mathijs Huibers
0 Likes
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