Failed Cancel and Modification Resumable/cancelable

Idea ID 1655243

Failed Cancel and Modification Resumable/cancelable

•Brief Description •    

Failed Cancel and Modification Resumable/cancelable

•Benefits / Value •    

currently failed modifications are shown to Subscribers as resubmit modifications.
This is most cases not good as subscriber cant understand why a modification failed and will resubmit permanenty
even potentially messing the subscription even more while an operator is fixing the issue
Running subscriptions are potentially productive services for a user.
Failed modifications currently in CSA are leaving customers with unusable subscriptions/Services as there is no chance to bail out from the problem.
this is even more serious then failed initial deployments.
putting the resume modification into hands of operator (as for deployment) would allow controlled fixing.

•Design details •   
All Modify/Cancel/Deploy must pause when pasuing is active

Cancel on modify error: reset all inputs (subscriber options) and bound property values to state before request.
Operator will need to correct any actions done by modify lifecycle phase manually. (it is unlikely that there is rollbackautomation that can recover from every error state)

Resume for all lifecyclephases: extend Resume with an option to step over last failed flows. this allows an operator to resume actions at next step when last failed flow was manually finished.

Configuration of Pause on Error: it should be configurable in which lifecycle phase 

Tags (1)
8 Comments
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With HCM 2018.11 on CDF

Cadet 3rd Class Cadet 3rd Class
Cadet 3rd Class

Hello,

Is there a way to have this implemented on CSA Classic ?

Thanks for your feedback

Account_Closed
Not applicable

Hi @rbienvault no there are no plans to implement this feature/design in CSA classic, but I would recommend looking to go to the HCM Suite.. There's migration program available.

Micro Focus Contributor
Micro Focus Contributor

This may possibly be available in the next CSA standalone release

Cadet 3rd Class Cadet 3rd Class
Cadet 3rd Class

That is great to hear.

When are you able to tell us when this will be available for the classic deployment ?

Do you have a timeline on this ?

Micro Focus Contributor
Micro Focus Contributor

For more information on the classic CSA next version availability, please reach out to me at HCM_PM@microfocus.com

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