Split Service Operator Role into Service Operator Teams Per List of Offerings

Split Service Operator Role into Service Operator Teams Per List of Offerings

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Brief Description
Split Service Operator Role into Service Operator Teams Per List of Offerings
 
Benefits / Value

But larger CSA instances you will have multiple Teams taking care for different Usecases/Designs or even on Offering Level ... eg. Design A -> Offering 1 is for Customer 1 and supported by Team 1 but Design A -> Offering 2 is for Customer 2 and supported by Team 2.

this implies that not one Support team is sufficent any more on Org level but best would be on Offering Level.

this allows CSA to be used for larger Enterprises

 

 
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Design details
 

a model similar to the different Roles in the MPP would be needed here... split down the Service Operator Role on Provider Side into different Service Operator Teams authorized by LDAP being responsible for a set of Offerings.

Using a catalog is probably not good as with Customer Admin Role customers can sort offerings them self into catalogs interfering with Operations Model

when creating offerings you select an Service Operations Team (or stick with classic -> Serivce Operator Role) when a Member of the Service Operations Team log into Provider Org he/she will have Service Operator Role for just those Offerings.

2 Comments
Micro Focus Contributor
Micro Focus Contributor

Hello Michael,
Can you please help clarify a few things about your idea?

Is it the Service operator or Service Business Manager Role that is being referred to in the idea?

Can you please provide an example of how the new Role assignment would be done? Let's say, a Service Designer or Admin is publishing a design and a Service Business Manager is creating an offering. Is the role assignment done by the Service Business Manager assign roles?

Regards,
Prasanna

 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
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