Highlighted
Pavel_S Respected Contributor.
Respected Contributor.
663 views

Failed to start Tomcat after installation IDOL

Hello there !

I'm just download via Evaluation & Demo License Download Portal MicroFocus Idol ver 12 (IDOLServer_12.0.0_WINDOWS_X86_64.exe) for testing some features and demonstration for customers. After fresh installation IDOL 12 on Windows Server 2016 Tomcat service doesn't start. So I couldn't even get access to Idol Site Admin interface. I collected some logs, hope it helps to resolve an issue.

I don't have a SAID number because of demo eval license and hope that community give me a suggetion to solve this problem.

Thanks.

Tags (2)
0 Likes
4 Replies
Achi
New Member.

Re: Failed to start Tomcat after installation IDOL

I think you also install Find or SiteAdmin , they will use port 8080 .

0 Likes
Micro Focus Contributor
Micro Focus Contributor

Re: Failed to start Tomcat after installation IDOL

You didn't note what version/flavor of Java JRE/JDK that you're using.

It looks like you may have a license key issue - per win logs.txt file that you shared.
0 Likes
Micro Focus Contributor
Micro Focus Contributor

Re: Failed to start Tomcat after installation IDOL

Hello Pavel_S,

Please try upgrading your Java and see if that allows Tomcat to start successfully.

Thanks.

0 Likes
Micro Focus Contributor
Micro Focus Contributor

Re: Failed to start Tomcat after installation IDOL

AFAIK, Java 8 (don't use anything higher, yet) is required.    I believe the system PATH since the FIND/ISA services are probably being used to run the service needs Java in it, but not certain.

The siteadmin.err.log suggests the Java version (use ONLY 8, JRE should suffice) is your problem.  The documentation does say JAVA 8, last I looked (at 12.3 docs).

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.