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Automation for All (not just IT)

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Guest post by Jeremy Brown
Business Consultant

We hear it everywhere: Business success in our digital-first world depends on working faster, with greater agility, to deliver the services everyone wants. Okay, but how? At Micro Focus, we think strategic automation is the answer. By that we mean automation that can be adapted to all business processes across the enterprise. In other words—automation for all, not just IT.

Plan for Strategic Automation. Watch these on-demand webinars to learn how.

 Reduce Costs: Maximize Automation Strategies


Every day, your IT team spends too much time on mundane, repetitive, error-prone processes. Cutting processes isn’t the answer. What you need is a strategic automation plan—one that leverages analytics and machine learning—to get daily manual work done quickly and accurately, at enterprise scale.

Join automation experts as they walk through the process of creating a strategic automation plan. You’ll learn how to:

  • Identify your current processes.
  • Identify each step within a process.
  • Use a four-box methodology to prioritize processes.
  • Decide what to measure once a process is live.
  • Plan your launch, from training to awareness.

With your step-by-step guide, you’re ready to automate enterprise processes and ignite productivity. Watch the webinar.

Enhance Productivity: Recognize Automation Use Cases


When comes to the details of enterprise process automation, parts of the story are still missing for many IT professionals. For example, what should you automate? What does automation really look like in a working environment? How do you calculate the value of automation to your organization?

In this webinar, Micro Focus automation strategist Marc Bernis and senior sales executive Simon Rogers dive right into the wide range of real-world automation use cases. You’ll learn:

  • What functional areas of the business are ripe for automation?
  • Which high-cost, employee-dependent processes are perfect automation candidates.
  • How to gain the most value from your automated processes.

Get the answers you need. Then get automated and watch productivity rise as costs, outages, ticket volumes, and resolution times fall. Watch the webinar.

Improve Service: Use Analytics-Led Automation


The convergence of automation, AI, and machine learning has introduced new paradigms that bring ease and speed to the job of service management.

Join Scarlett Bayes, from the Service Desk Institute, and Neville Ward, Micro focus service management expert, as they discuss new ways to transform your IT service desk. You’ll learn:

  • How automation, AI, and machine learning can transform your traditional ITSM solution into an Enterprise Service Management (ESM) tool that delivers IT efficiency, improves service levels, and speeds up time to resolution.
  • How to implement automation efficiencies across your enterprise environment.
  • How Micro Focus SMAX, our service management tool, empowers both business and IT users.
  • How SMAX automatically routes service requests, uses advanced search, and offers virtual agents, social collaboration, and automated ChatOps to quickly identify incident patterns and resolve issues. A live demo will make it all crystal clear.

Ultimately, you’ll learn how you can automate your business—and transform it. Watch the webinar.

We hope these three webinars offer you a starting point for introducing new automation strategies across your business—not just IT.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.