ESM Best Practices UK Workshops – have you registered your complimentary space yet?

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Blog post by Dean Clayton
SMAX Product Manager 

Leeds Image.jpgWhat better way to start the new year than to join us for a great workshop here in the UK – in Leeds (Jan 24) and London (Jan 30) – and springboard your way to smarter service management!

For 40+ years, the IT help desk has been the service arm of the organization. But now other departments—HR, legal, marketing, and facilities, for example—want to deliver easily accessible, user-friendly services too. That’s where ESM (Enterprise Service Management) comes in.

Wood St.jpgESM augments the traditional, formulaic processes of ITSM with a more humanistic, variable approach—extending service management tactics to the rest of the enterprise. At this workshop, you’ll learn how to create engaging employee service experiences without breaking the bank. More specifically, you’ll learn how to:

  • Implement and reap the benefits of an innovative ESM platform.
  • Cut your total cost of ownership with AI and machine learning.
  • Reduce the risks of migrating from ITSM to ESM.
  • Hear ESM migration insights from existing customers.
  • Transform your service management with Micro Focus SMAX—the fastest growing ESM platform, according to IDC.

Leeds Event

London Event

Date: Friday 24 January 2020
Time: 10:30 – 16:00 GMT
Location: Village Hotel, Capitol Boulevard, Leeds, LS27 0TS
Directions | Register here

Thursday 30 January 2020
Time: 10:30 – 16:00 GMT
Location: 88 Wood Street, London, EC2V 7QT
Directions | Register here

If you’re looking for a bit more information about the journey from ITSM to ESM – here are a couple of blogs I enjoyed reading: 

I look forward to seeing you at the end of the month at one of these events!


 Full Agenda:


Welcome refreshments & networking  




Journey from ITSM to ESM- Service management for everyone 


Micro Focus SMAX demonstration 


Customer success story insights


Lunch & networking 


Workshop: How to use machine learning effectively


Workshop: How to benefit from AI technology 


Path to Micro Focus SMAX


Refreshments & networking 


The future is SMAX (product roadmap)





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