How a healthcare company ensured network stability for work at home employees

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three-person-looking-at-x-ray-result-1170979.jpgCovid-19 has sparked one of the largest disruptions across the globe in recent memory.  People’s lives have been irrevocably changed, and normalcy is still weeks, if not months away.  One of the hardest hit areas is in the medical field, the front lines to combating this novel coronavirus.  Each day, medical professionals risk their lives by being exposed to new cases, in order to help those that need it the most.

One of the biggest challenges is how to keep healthcare working, while minimizing exposure and risk to all of the employees.  With the shelter-at-home orders now in every state in the US, technology needs to step up and enable these employees to be as effective as if they were in the office or hospital.  While video conferencing and remote connectivity has been around for years, the technology has never had to scale to such a high level, and puts a tremendous strain on the network infrastructure.

In one such case, Micro Focus needed to help a large healthcare company with understanding the network impact of having a large percentage of employees working from home.  As part of the exercise, the VPN sessions to the data center would need to be monitored for incidents and performance reports would need to be created.

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Key data would need to be presented to stakeholders within the company, and ways to better manage the network during peak working hours was needed.  Additional custom reports and menu items with live graphs was also a requirement.

Within a short window, the Micro Focus team was able to meet these requirements and setup the following:

  • Custom polled instances collected and stored the current number of VPN sessions as well as the percentage utilization of the sessions’ data NNMI.  Thresholds were setup for incident management
  • Another instance was setup collecting the maximum number of sessions and generating reports for the data center utilization for use by management
  • SNMP live graphs provided network operations a real time view of the load on the data center and provide timely responses in case of a data center overload

All of this work was accomplished with the existing network operations management solution already being used by this company.  The flexibility of the solution allowed real time updates to provide new dashboards and monitoring tools to manage unexpected requirements without delay.

Interested in other stories, or resources to help you discover what else you can do with your Micro Focus solution?  Check out our COVID-19 best practice sharing forum to find out the latest information and status on various products.  You can also learn more about Micro Focus Business Value Dashboard, what it is, how it works, etc. with our new BVD resource guide.

Stay safe and help #StopTheSpread!

About the Author
I am the Product Marketing Manager for Micro Focus's Network Operations Management. Follow me on twitter @JasonOdorizzi
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